Quality Supervisor — 1st Shift Leader, Quality & CI

Rga-Enterprises,-Inc.; Charlotte (NC); On-site; USD 65,000 - 82,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Short-Term Disability (STD)

Long-Term Disability (LTD)

Life Insurance

401(k) Retirement Plan

Paid Time Off

Paid Holidays

Job summary

RGA Enterprises is seeking an experienced Quality Supervisor to lead our Quality team on 1st Shift. This role oversees daily quality operations, supports production teams, ensures compliance with quality standards, and drives continuous improvement throughout manufacturing.

The ideal candidate is a hands-on leader who can coach employees, resolve quality concerns, and partner with Production to ensure products meet customer and company expectations.

Qualifications

• Experience in Quality Assurance, Quality Control, or Manufacturing Quality.
• Prior lead or supervisory experience preferred.
• Knowledge of quality systems, inspection methods, non-conforming material control, corrective actions, and root cause analysis.
• Strong leadership, problem-solving, and decision-making skills.
• Ability to prioritize work and manage multiple responsibilities in a fast-paced manufacturing environment.
• Excellent verbal and written communication skills.
• Experience collaborating with Production, Operations and cross-functional teams.
• Ability to read and interpret specifications, procedures, and customer requirements.

Responsibilities

• Provide daily leadership, direction, and support to Quality Assurance, Quality Control, and Laboratory Technicians.
• Coordinate quality coverage and work priorities to support production operations.
• Train, coach, and develop Quality team members to ensure consistent execution of quality standards.
• Foster accountability, teamwork, and a culture of continuous improvement.
• Monitor completion of inspections, testing, documentation, and quality-related activities.
• Lead day-to-day quality activities across manufacturing operations.
• Serve as the primary escalation point for production-related quality concerns.
• Ensure adherence to quality standards, procedures, work instructions, and customer requirements.
• Review quality and production documentation for accuracy and completeness.
• Oversee non-conforming material processes, including containment, identification, segregation, and disposition.
• Support investigations, root cause analysis, corrective actions, and continuous improvement efforts.
• Partner with Production leadership to address quality issues and minimize operational disruptions.
• Identify trends, risks, and opportunities to improve product quality and manufacturing performance.
• Communicate quality concerns, corrective actions, and recommendations to management and cross-functional teams.
• Support customer audits, internal audits, and regulatory compliance initiatives.

Skills

Leadership

Quality Assurance

Quality Control

Team Leadership

Problem-Solving

Decision-Making

Communication

Tools

QMS systems

Microsoft Office

Job description

RGA Enterprises is seeking an experienced Quality Supervisor to lead our Quality team on 1st Shift. This role oversees daily quality operations, supports production teams, ensures compliance with quality standards, and drives continuous improvement throughout manufacturing.

The ideal candidate is a hands-on leader who can coach employees, resolve quality concerns, and partner with Production to ensure products meet customer and company expectations.