Quality Specialist

Eagle Supply & Plastics, Inc; Appleton (WI); On-site; USD 36,000 - 40,000; Full time

Benefits offered by this job

Gain-sharing program

Team-oriented environment

Peer feedback at 6/12 months

Steady growth opportunities

Job summary

Eagle Performance Plastics is seeking a dedicated Quality Specialist to join our Wisconsin team. This role focuses on responding to customer complaints, managing inspection documents, and maintaining measurement gauges to support ISO standards and our QMS.

You will collaborate with the quality manager and cross-functional teams, perform root cause analyses, prepare PPAPs/FAIs, and ensure documentation stays current with customer requirements and internal procedures.

Qualifications

• 3–5 years experience in a quality role preferred.
• Knowledge and experience with ISO 9001:2015 preferred.
• Experience with process improvements in a manufacturing environment.
• Intermediate skills with Microsoft Office products.

Responsibilities

• Respond to Customer Complaints internally completing root cause analysis, corrective and preventative actions.
• Creates jobs, sales orders and shippers in Plex with relation to defect products (via customer return) as needed.
• Updates and modifies Control Plans and Part information as requested or in response to defect products.
• Generates special inspection documents for customers as requested for PPAPs, FAIs and other requests as necessary.
• Reviews damaged gauges for repair and facilitates calibrations with the assistance of outside contractors.
• Participates in current internal audit processes.
• Updates, creates and modifies standard documentation in compliance with the QMS in response to external factors (including, but not limited to, customer complaints and standards) and measuring devices.
• Tracks, trends and communicates data with regards to customer complaints and measuring gauges.

Skills

LEAN principles

Microsoft Office

Strong communication

Root cause analysis

Corrective actions

Tools

Plex

Job description

• Base Pay $26.00 - $29.00 / Hour
• Employee Type FT Non-Exempt
• Manage Others No

Contact information

• Name Human Resources Manager

Join a Top Workplace in Wisconsin - Where Quality Meets Purpose

Eagle Performance Plastics is a custom job shop committed to delivering exceptional service and precision to our customers. We're currently looking for a dedicated Quality Specialist to join our growing team.

At Eagle, you'll find more than just a job. You'll find a supportive, family-friendly work environment where your contributions truly matter. Recognized as one of Wisconsin's Top 10 Best Places to Work in Manufacturing, we take pride in valuing our employees, fostering professional growth, and maintaining a culture of respect, collaboration, and excellence.

Why Eagle?

• No layoffs in over 55 years
• Family-friendly company
• Gain-sharing program
• Peer and Individual feedback at 6/12 months
• Steady growth opportunities
• Team-oriented environment – we value and encourage employee involvement

Qualifications:

• 3-5 years experience in a quality role preferred.
• Knowledge and experience with ISO 9001:2015 preferred.
• Experience with process improvements in a manufacturing environment.
• Intermediate skills with Microsoft Office products.
• Strong communication, both written and verbal.
• Demonstrate knowledge of LEAN principles.
• Ability to read and interpret documents such as customer quality manuals, ISO standards, safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to communicate clearly and effectively with all levels of the organization.

Hours:

• Monday - Friday, 7:30 AM - 4:00 PM or 8:00 AM - 4:30 PM
• 8 Hour shift
• Voluntary Overtime
• Flexible Friday's

Requirements

• Respond to Customer Complaints internally completing root cause analysis, corrective and preventative actions.
• Creates jobs, sales orders and shippers in Plex with relation to defect products (via customer return) as needed.
• Updates and modifies Control Plans and Part information as requested or in response to defect products.
• Generates special inspection documents for customers as requested for PPAPs, FAIs and other requests as necessary.
• Reviews damaged gauges for repair and facilitates calibrations with the assistance of outside contractors.
• Participates in current internal audit processes.
• Updates, creates and modifies standard documentation in compliance with the QMS in response to external factors (including, but not limited to, customer complaints and standards) and measuring devices.
• Tracks, trends and communicates data with regards to customer complaints and measuring gauges.

An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to support individuals with disabilities in performing the essential functions of the position. The duties listed are intended to outline the general scope of work and do not represent a complete list of all tasks that may be assigned.

Summary

The Quality Specialist is responsible for responding to customer complaints, customer inspection documents and managing measuring gauges. This role supports the quality manager by ensuring compliance to customer requirements, current ISO standards and internal documentation.

Additional Information

• Is this requisition for a backfill or a new position? New Position