Quality Services Project Manager

Carlisle Construction Materials; Carlisle (Cumberland County); On-site; USD 85,000 - 110,000; Full time

Job summary

Carlisle Companies is seeking a Quality Services Project Manager to lead the execution, evaluation, and continuous improvement of Quality Systems across manufacturing plants. This role ensures QMS alignment with ISO 9001 and partners with Operations, R&D, Engineering, Purchasing, and plant leadership to elevate quality performance.

The position involves applying formal problem-solving methods, analytics, and quality tools to drive corrective action, supplier quality, and process improvements

Qualifications

• Effective written, verbal, and interpersonal communication skills.
• Strong analytical, organizational, and problem-solving abilities.
• Working knowledge of quality systems, metrics, and continuous improvement methods.

Responsibilities

• Lead and monitor QMS compliance across ISO 9001 and applicable standards.
• Analyze quality performance using dashboards, scorecards, and metrics (defects, complaints, CAPA, scrap, yield, audits).
• Conduct reviews with plant leadership and drive follow-up actions to improve results.
• Coordinate response to field and plant quality issues via established processes.
• Lead root cause analysis and corrective actions using PDCA, 5S, A3 methods.
• Perform data analysis to identify trends and prioritize improvements.
• Plan and perform internal quality audits for adherence and sustainment of actions.
• Deliver training on QMS elements and quality procedures.
• Work with R&D, Engineering, Purchasing and Supply Chain to improve quality outcomes.

Skills

Effective communication

Analytical thinking

Problem solving

Quality systems

Cross functional collaboration

Data interpretation

Quality metrics

Education

Bachelor's degree in Engineering/Mathematics/Statistics or related field

Job description

• Job Code - Job Title: QAQA15 - Quality Project Manager II

Company Description

Carlisle Companies is a leading manufacturer of building envelope products and solutions that make buildings more energy efficient, durable, and sustainable.

We deliver roofing, insulation, waterproofing, and architectural systems for commercial and residential projects using a focus on innovation and continuous improvement to solve today’s challenges.

We’re equally committed to our people, prioritizing safety, inclusion, career growth development, tuition assistance, and excellent benefits.

With manufacturing, engineering, R&D, and corporate functions across North America and globally, Carlisle offers stability, agility, and opportunity in a performance-driven culture. Do meaningful work and shape the future of building solutions; apply today and come grow with us.

Our Culture & Values

At Carlisle, our culture is grounded in a shared commitment to our core values: Start with Safety, Focus on Customers, Act with Integrity, Pursue Excellence, Better Every Day, Drive Innovation, and Deliver Results. These values are not just words—they guide our behaviors, decisions, and actions every day. They are the foundation of our business and the reason for our continued success.

Job Description

Job Summary

The Quality Services Project Manageris responsible forleading the execution, evaluation, and continuous improvement of Quality Systems within Carlisle Construction Materials. This role partners with manufacturing plants and cross-functional stakeholders to ensure the Quality Management System (QMS)isimplemented effectively andoperatesin alignment with ISO 9001 and other applicable management system requirements.

This positionleadsquality initiatives that improve process consistency, product conformance, complaint responsiveness, audit effectiveness, and overall plant quality performance. The roleappliesformal problem-solving methods, analytics, and quality tools toidentifyrisks, drive corrective action, and improve business results. Depending on level, the positionleadseither plant- and function-level initiatives or broader multi-site efforts involving standardization, training, document control, and systemic quality improvement.

The role requires strong collaboration with Operations, R&D, Engineering,Purchasing, and plant leadership to strengthen quality discipline, improve visibility to quality performance, and support sustainable corrective action across the business.

This job will be Monday – Friday, with typical work hours of 8am – 5pm, thoughadditionalhours worked may be required. This jobwill require approximately 25% travel, or about once a month, to various plants.

Duties and Responsibilities

• Lead and support compliance with the Quality Management System (QMS), ensuring alignment with ISO 9001 and other applicable standards.
• Monitor, analyze, and report quality performance using dashboards, scorecards, and other reporting tools, including metrics such as product defects, customer complaints, CAPA completion, scrap, yield, deviations, supplier quality, and audit performance.
• Conduct regular reviews of quality performance with plant leadership and support follow-up actions to improve results.
• Manage the customer complaint process, including intake, evaluation, plant coordination, problem-solving support, best-practice sharing, andtimelycase closure.
• Partner with Operations, plant leadership, and other stakeholders to coordinate responses to field and plant quality issues using established complaint and escalation processes.
• Lead root cause analysis and corrective action efforts using formal problem-solving methods such as PDCA,5C,A3, and other structured quality tools.
• Perform quality and production data analysis toidentifytrends, prioritize improvement opportunities, and align action plans with Operations and other functional partners.
• Analyze process and product parameters to support consistent production performance and improved product quality.
• Apply statistical methods, including statistical process control and designed experiments, to support data-based decisions and improvement efforts.
• Reinforce Carlisle Operating System (COS) principles by integrating lean manufacturing and Six Sigma methods into quality improvement activities.
• Plan and perform internal quality audits at manufacturing plants, withfocuson adherence to quality procedures, system effectiveness, and sustainment of corrective actions.
• Support or lead updates to quality manuals,aestheticsguides, procedures, and related documentation; communicate changes clearly to plant and functional stakeholders to ensure alignment.
• Deliver or coordinate training on QMS elements, quality procedures, and related standards for Operations and other business partners.
• Work closely with R&D, Engineering, Purchasing, Supply Chain, and other support functions to improve quality outcomes across the manufacturing process.
• Partner with Purchasing and relevant stakeholders to support quality performance of Purchased Finished Goods (PFG)or Supplier goods.
• Prepare routine and ad hoc status reports related to complaints, audits, corrective actions, quality initiatives, and plant performance.
• Build strong working relationships with plant quality leads, operations teams, and business stakeholders to understand needs and drive quality improvement.
• Lead orfacilitateQuality Improvement Team meetings with manufacturing plant quality leads and cross-functional participants.
• Ensure Carlisle products and services meet internal requirements, customer requirements, and applicable legal, environmental, and quality standards.
• Other duties as assigned

Qualifications

RequiredKnowledge/Skills/Abilities:

• Effective written, verbal, and interpersonal communication skills
• Strong analytical, organizational, and problem-solving skills
• Ability to interpret data,identifytrends, and support fact-based decision-making
• Working knowledge of quality systems, quality metrics, and continuous improvement methods
• Familiarity with root cause analysis and corrective action processes
• Basic understanding of lean manufacturing, quality principles, and process discipline
• Ability to work effectively across functions and build productive relationships with plant and business stakeholders
• Proficiencyin standard computer applications and reporting tools
• Ability to manage multiple priorities and follow through on assignmentsin a timely manner
• Familiarity with Carlisle products, manufacturing processes, and field quality considerations is preferred
• Understanding of quality metrics
  • Cost of Poor Quality (COPQ)
  • Customer Complaint Defects Analysis
  • Scrap
  • Yield
  • Deviations
  • Supplier Quality
  • Audits

Education and Experience:

• Required:
  • At least 5years of relevant experience inQuality Control/Quality Assurance in manufacturing withBachelorsDegree in Engineering, Mathematics,Statisticsor related field.
  • Experience in a technical role within the manufacturing industryrequired.
    • Equivalency:At least7years of relevant experience in Quality Control/Quality Assurance in manufacturing withAssociate’s Degree in Engineering, Mathematics,Statisticsor related field
• Preferred:
  • Two years of chemical process engineering experience is preferred.
  • Experience in an ISO 9001 Quality Management System environment is preferred.
  • Project Management skills preferred.
  • MastersDegree is preferred

Additional Information

Working Conditions:

Individual willoperateprimarily in an office settingin Carlisle, PA

Individualwill occasionally be in a plant environment where it may be dirt, dusty, and hotter/colderthan office settings.

Additional Information

This position typicallyoperatesduring standard business hours, Monday through Friday, from 8:00 AM to 5:00 PM. Occasional flexibility may berequiredto accommodate meetings across time zones or address critical business needs. The employee is expected tocomply withall company policies, including those related to data security, confidentiality, acceptable use of technology, and remote work standards.

This position follows a hybrid work arrangementin accordance withthe company’s flexible work arrangement policy and any site-specific guidelines. The employee is expected to adhere to their assigned onsite and hybrid schedule andmaintainproductivity, responsiveness, and collaboration whether working remotely or in the office. In-person participation may berequiredfor team activities, meetings, or business-critical events.

Periodic travel may berequiredfor team meetings, training sessions, or company-sponsored events, with advance notice provided. Travel expenses will be reimbursedin accordance withthe company’s travel and expense policy.

Physical Requirements:

According to ADA regulations, reasonable accommodation will be provided to enable qualified individuals with disabilities to perform the essential functions of the job.

Frequency scale:Occasionally (0–30%) | Frequently (31–60%) | Continuously (61–100%)

LIFTING OR CARRYING

• 1–10 LBS —Frequently
• 11–20 LBS —Frequently
• 21–40 LBS —Occasionally
• 41–50 LBS —Occasionally
• 51 OR MORELBS—Occasionally

PUSHING OR PULLING:

• 1–40 LBS —Occasionally
• 41–50 LBS —Occasionally
• 51 OR MORELBS—Occasionally

OTHER PHYSICAL DEMANDS:

• BENDING OR STOOPING —Occasionally
• REACHING ABOVE SHOULDER LEVEL —Occasionally
• DRIVING AUTOMATIC EQUIP.VEHICLES—Occasionally
• OPERATE MACHINERY OR POWERTOOLS—Occasionally
• CLIMBING (LADDERS, STAIRS, ETC.)—Occasionally
• WALKING —Frequently
• STANDING —Frequently
• SITTING —Frequently
• WORKING IN EXTREMETEMPERATURES—Occasionally
• REPETTIVE MOTION INCLUDING BUT NOT LIMITED TO: WRISTS,HANDSAND/OR FINGERS) —Continuously
• HAND EYE COORDINATION —Continuously

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