Quality Service Technician

Ingersoll Rand; Springfield (MA); On-site; USD 52,000 - 63,000; Full time

Job summary

Ingersoll Rand is seeking a Service Center technician to perform repair and service tasks at the Service Center and at customer locations. You will collaborate with customers to propose effective repair solutions while maintaining safety and quality standards.

The role requires mechanical aptitude, ability to read instructions and SDS, and experience with SAP for labor recording. Candidates should be able to lift and work in varying shop conditions.

Qualifications

• Mechanical aptitude
• Ability to read and select measurement devices
• Able to read basic work instructions, SDS and labels
• Attention to detail and ability to follow standardized processes
• Experience with SAP systems

Responsibilities

• Degrease and prepare parts using approved cleaning solutions and equipment.
• Perform work in accordance with Standard Work.
• Participate in corrective and preventative actions.
• Ensure safe and proper operation of tools and equipment.
• Use SAP to record labor for production orders.
• Maintain cleanliness and organization of the cleaning area.

Skills

Mechanical aptitude

Measurement devices

Reading SDS/labels

Attention to detail

SAP experience

Tools

SAP

Job description

Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Summary of Position

Responsible for delivering repair and service work at the Service Center and/or at Customer Location that reinforces Value, Vision and Brand. Work with customers and potential customers to present creative service and repair solutions.

Essential Duties and Responsibilities

• Degrease, and prepare parts using approved cleaning solutions, solvents, and equipment
• Perform work in accordance with established Standard Work
• Participate in corrective and preventative actions
• Safety minded and upheld all requirements
• Other assigned duties according to business needs
• Ensure effective and efficient cleaning of oil passages, bolt holes etc.
• Perform a visual inspection of parts after cleaning to ensure no major defects (pitting, rubbing marks, fretting etc.)
• Operate cleaning machines such as water tank and rinse off tank.
• Maintain cleanliness and organization of the cleaning area
• Follow standardized work instructions (SOPs), maintain correct dwell times, temperatures, and concentrations for cleaning solutions.
• Ability to operate hand tools and air-powered tools and ensure they are properly maintained.
• Use SAP to record labor for production orders.

Qualifications/Skills:

• Mechanical aptitude
• Understand how to read and choose measurement devices
• Ability to read basic work instructions, SDS and labels
• Attention to detail and ability to follow standardized processes
• SAP experience

Required

• Employees are required to be respirator certified.
• Hoist operation

Working Conditions & Physical Factors:

• Ability to lift 40 lbs. repetitive
• Ability to stand for long periods of time, use hands to grasp, handle, or feel; walk; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk or hear.
• Exposed to moving mechanical parts, machining oils/coolants from handling coated parts and to coolant/oil mists which are below OSHA's permissible levels of exposure.
• Noise level could be loud due to the different machinery being operated (i.e. forklifts, hand tools, machines in other departments) and the testing that occurs.
• Normal noise exposure in the areas exposed to could range from 75-87 dBA; hearing protection is optional in these areas.
• Willing to work in varying shop temperatures and humidity conditions.
• Exposed to a dirty environment on a day-to-day basis.

Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit www.IRCO.com.

If you are a person with a disability and need assistance applying for a job, please submit a request .

What we Offer

At Ingersoll Rand, we embrace a culture of personal ownership — taking responsibility for our company, our communities, and our environment, as well as our individual health and well-being. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to make life better. Our range of benefits includes health care options like medical and prescription plans, dental and vision coverage, as well as wellness programs. Additionally, we provide life insurance, a robust 401(k) plan, paid time off, and even an employee stock grant, among other offerings. These benefits are our commitment to you, so you can be your best at work and beyond.