Quality Service Engineer - Sony - Hybrid

Acosta, Inc.; San Diego (CA); Hybrid; USD 56,000 - 68,000; Full time

Benefits offered by this job

Medical, dental, vision, prescription,

Life insurance plans

401(k) with employer match

Paid time off and paid Holidays

Job summary

Sony is hiring a Quality Assurance Engineer in San Diego to help safeguard consumer safety and drive operational excellence. You will coordinate cross-functional projects, review safety reports, and manage investigations while maintaining CRM records.

The role collaborates with teams globally and supports training materials, process improvements, and liability assessments. A hybrid work setup applies, with standard business hours and on-site Tuesdays through Thursdays.

Qualifications

• Bachelor's Degree or equivalent experience in a related field.
• 5–8 years of relevant experience.
• No supervisory or management experience required.
• Must have valid driver's license.

Responsibilities

• Monitor Safety Alerts daily, determine actions, and contact end users for additional information.
• Respond promptly to call center inquiries about end-user safety questions.
• Review safety evaluation reports by third-party servicers and record results in CRM.
• Conduct product evaluations and root-cause analysis with photos, tests, and summaries.
• Review calls to identify trends and determine handling of safety concerns.
• Prepare Reliability Incident Reports and submit details to HQ Quality Center and Japan groups.
• Create CRM records for new claims and manage follow-ups and escalations.
• Review CPS Commission portal items and determine handling practices.
• Evaluate quarterly service reports, identify improvements, and implement processes.

Skills

Consumer electronics knowledge

Communication skills

Microsoft Office

CRM and SAP systems

Independent work

Education

Bachelor's Degree in a related field

Tools

Adobe Acrobat

CRM systems

SAP

Job description

Quality Assurance Engineer - Sony

Employment TypeFull Time

LocationCA - SAN DIEGO

Help Build Consumer Confidence in the Sony Brand!

Every Sony product represents a promise of quality, innovation, and reliability. As a Quality Assurance Engineer, you'll help uphold that promise by evaluating product safety concerns, managing product safety & liability investigations, supporting compliance efforts.

The Quality Assurance Engineer role also coordinates cross-functional projects, develops new processes and training resources that strengthen Sony's commitment to consumer safety and operational excellence.

What's in it for you?

• Pay Range:$41.00-$49.00 per hour, commensurate with experience.

• **Benefits:**Medical, dental, vision, prescription and life insurance plans

• **Plan for your Future:**401(k) option with employer match

• **Time to Recharge:**Paid time off and paid Holidays.

Primary Responsibilities:

• Product Safety

• MonitorSafety Alerts daily, determine the appropriate course of action, and contact end users when additional information is needed to clarify an alleged safety claim.

• Respondpromptly to call center inquiries regarding end-user product safety questions and concerns.

• Reviewproduct safety evaluation reports completed by third-party servicers, advise on next steps, and record results in the CRM.

• Conductcustomer product evaluations and root-cause analysis; document findings with product photographs, testing results, and an analysis summary.

• Reviewcustomer calls to identify trends or factual issues and determine appropriate handling of real or perceived product safety concerns.

• PrepareReliability Incident Reports for alleged safety incidents and submit required details to the HQ Quality Center and appropriate business groups in Japan; createCRM records for new claims when needed.

• Address follow-up requests through closure and manage escalations with appropriate follow-up dates and timely CRM updates.

• Review items received through the Consumer Product Safety Commission portal and determine appropriate handling practices.

• Evaluatequarterly service reports, identify improvement opportunities, recommend solutions, and implement processes to address problems.

• Product Liability

• Communicate with outside counsel, consultants, and insurance company representatives.

• Locate and provide requested documents using Sony resources.

• Report claimsreceived by the Product Safety Group to Legal and the insurance company and prepare a Reliability Incident Report when required

• Partner with insurancecompany representatives to assess claim validity and determine handling based on product evaluation results.

• Participatein ongoing training to strengthen product liability investigation capabilities.

• Project Coordination

• Analyze business and departmental needs and develop strategies for new processes by compiling, documenting, and tracking requirements.

• Manage multiple projects and coordinate team members across Sony groups globally.

• Develop and maintaintraining materials for new processes and support implementation across applicable departments.

• Create and monitor content for Corporate Product Safety SharePoint sites.

• Participateon project teams as the Corporate Product Safety representative.

Minimum Qualifications - Education and Experience

• Bachelor's Degree in a related field or an equivalent combination of education and experience

• 5-8 years of relevant experience

• No supervisory or management experience required

• Must have Valid Driver's License

Minimum Qualifications - Knowledge, Skills and Abilities

• Associate engineer level knowledge of consumer electronics and Sony Electronics products.

• Ability to diagnose product safety-related claims through in-house product analysis and evaluation and summarize findings and conclusions in written reports.

• Strong written and verbal communication skills for effective interaction with internal and external stakeholders.

• Proficiency withstandard Microsoft Office applications.

• Ability to manage, use, and maintain forms in Adobe Acrobat.

• Knowledge of CRM and SAP systems.

• Work independently,manage time effectively, exercise sound judgment, and maintain strong attention to detail and follow-through.

Work Environment and Schedule:

• This is a hybrid role that requires working that requires working from home in addition to working onsite in an office environment

• Schedule - Monday through Friday; 8:30am-5:30pm

• Mondays and Fridays; work remotely from home

• Tuesday, Wednesdays and Thursdays; work onsite at the office located at: 16535 Via Esprillo in San Diego, CA

Physical Requirements:

• Must live in the San Diego area and be able to commute to the Sony facility on Tuesday - Thursday

• The ability to perform product evaluationsand use a computer and standard office applications.

• Able to lift 50 pounds

• Travel by car and using a personal mobile device or other field operating systems

• Reasonable accommodations may be available to enable individuals with disabilities to perform the essential duties of the position

ActionLink, in good faith, believes that this posted range of compensation is the accurate range for this role at the time of this posting.ActionLink may ultimately pay more or less than the posted range depending on candidate qualifications and locations in CA. This range may be modified in the future.