Quality & Risk Data Coordinator

10 Mary Free Bed Rehabilitation Hospital; Grand Rapids (MI); On-site; USD 55,000 - 75,000; Full time

Job summary

Mary Free Bed Rehabilitation Hospital in Grand Rapids, MI seeks a Data Coordinator to support Quality, Risk, Patient Experience, and Clinical Education through data management, maintenance, and reporting. The role ensures data integrity across systems and prepares reports to support improvement and compliance.

You will collaborate with leaders, providers, staff, and external partners to ensure timely, accurate information and provide administrative support to department leadership.

Qualifications

• Associate degree or equivalent combination of education and experience.
• Two years of experience in healthcare, data management, data reporting, or related field.
• Knowledge of healthcare regulations and patient safety principles preferred.
• Experience with risk management or incident reporting systems and data analysis tools.
• Excellent written and verbal communication skills with ability to handle confidential information.
• Ability to collaborate across departments and influence stakeholders.

Responsibilities

• Collect, enter, maintain, and verify data across multiple databases to support strategic initiatives.
• Coordinate compilation, analysis, and reporting of Quality, Risk, Patient Experience, and Clinical Education measures.
• Administer internal incident reporting system and ensure timely submission and follow-up.
• Prepare, distribute, and maintain routine and ad hoc reports to support performance monitoring and decision making.
• Coordinate submission of data to external reporting platforms, ensuring accuracy and timelines.
• Collaborate with leaders and staff to support data collection, reporting, and continuous improvement.
• Provide data and outcome reports support for system and network sites.

Skills

Analytical thinking

Problem solving

Written communication

Verbal communication

Cross-functional collaboration

Organizational skills

Data interpretation

Education

Associate degree in Healthcare Administration, Business Administration, Human Resources, Nursing, or related field

Tools

Microsoft Office (Excel, Word, Outlook, PowerPoint)

Job description

Mary Free Bed Summary We have the great privilege of helping patients and families re-build their lives. It’s extraordinarily meaningful work and the reason we greet the day with optimism and anticipation. When patients “Ask for Mary,” they experience a culture that has been sculpted for more than a century. Our hallmark is to carefully listen to patients and innovatively serve them. This is true of every employee, from support staff and leadership, to clinicians and care providers. Mary Free Bed is a not-for-profit, nationally accredited rehabilitation hospital serving thousands of children and adults each year through inpatient, outpatient, sub-acute rehabilitation, orthotics and prosthetics and home and community programs. With the most comprehensive rehabilitation services in Michigan and an exclusive focus on rehabilitation, Mary Free Bed physicians, nurses and therapists help our patients achieve outstanding clinical outcomes. The growing Mary Free Bed Network provides patients throughout the system with access to our unique standard of care.

Mission Statement Restoring hope and freedom through rehabilitation.

Employment Value Proposition

At Mary Free Bed, we take pride in our values-based culture:

• Focus on Patient Care. A selfless drive to serve and heal connects all MFB employees.
• Clinical Variety and Challenge. An inter-disciplinary approach and a top team of professionals create ever-changing opportunities and activities.
• Family Culture. We offer the stability of a large organization while nurturing the family/team atmosphere of a small organization.
• Trust in Each Other. Each employee knows that co-workers can be trusted to make the right decision for our family, patients, staff, and community.
• A Proud Tradition. Years of dedicated, quality service to our patients and community have yielded a reputation that fills our employees with pride.

Summary

The Data Coordinator supports the Quality, Risk, Patient Experience, and Clinical Education departments through the management, maintenance, and reporting of data used to support quality improvement, patient safety, risk management, patient experience, regulatory compliance, and strategic initiatives. This role is responsible for maintaining data integrity across multiple internal and external systems, administering department data platforms, coordinating data collection and submissions, and preparing reports to support operational and organizational goals. The Data Coordinator collaborates with leaders, providers, staff, and external partners to ensure the availability of accurate, timely, and actionable information and provides administrative support to departmental leadership.

Essential Job Responsibilities

• Collects, enters, maintains, and verifies data within multiple databases and systems to support strategic initiatives, quality improvement efforts, and departmental objectives.
• Coordinates the compilation, analysis, and reporting of Quality, Risk, Patient Experience, Clinical Education, and other organizational performance measures.
• Administers and maintains the internal incident reporting system to support the timely submission, tracking, retrieval, and follow-up of reported events and identified issues.
• Prepares, distributes, and maintains routine and ad hoc reports to support departmental initiatives, performance monitoring and decision-making.
• Coordinates the submission of required data to external reporting platforms and organizations, ensuring accuracy, completeness, and adherence to established timelines.
• Collaborates with department leaders and stakeholders to support data collection, reporting, and continuous improvement activities across the organization.
• Assists the Quality, Risk, Patient Experience and Clinical Education teams with the coordination and distribution of data and outcome reports for system and network sites.
• Serves as a resource to providers, staff, and partners by supporting activities related to insurance verification, annual applications, and obtaining new or expanded coverage as needed.
• Provides administrative support to leaders within the Quality, Risk, Patient Experience, and Clinical Education departments, including calendar management, meeting coordination, and document preparation.
• Maintains departmental records, files, and supporting documentation in accordance with organizational standards.
• Performs other duties as assigned.

Customer Service Responsibilities

Demonstrate excellent customer service and standards of behaviors as well as encourages, coaches, and monitors the same in team members. This individual should consistently promote teamwork and direct communication with co-workers and deal discretely and sensitively with confidential information.

Responsibilities in Quality Improvement

Contribute by identifying problems and seeking solutions. Promote patient/family satisfaction where possible; participates in departmental efforts to monitor and report customer service.

Essential Job Qualifications

• Associate’s degree in Healthcare Administration, Business Administration, Human Resources, Nursing, or a related field; equivalent combination of education and experience may be considered
• Two (2) years of experience in healthcare, data management, data reporting, administrative support, or a related field.
• Working knowledge of healthcare regulations, accreditation standards (e.g., Joint Commission), and patient safety principles preferred
• Experience with risk management or incident reporting systems (e.g., RL6 or similar platforms) and data analysis tools
• Experience using Microsoft Office applications, including Excel, Word, Outlook, and PowerPoint.
• Strong analytical and problem-solving skills, with the ability to interpret data trends and translate findings into actionable recommendations
• Excellent written and verbal communication skills, including the ability to manage sensitive situations and maintain confidentiality
• Ability to collaborate effectively across departments and influence stakeholders at various levels of the organization
• Strong organizational skills with the ability to manage multiple priorities and meet deadlines

Physical Requirements for Essential Job Qualification Levels:

• None (No specific requirements)
• Occasionally (Less than 1/3)
• Frequently (1/3 to 2/3)
• Majority (More than 2/3)

Remain in a stationary position: Majority Traverse or move around work location: Occasionally Use keyboard: Frequently Operate or use department specific equipment: None Ascend/Descend equipment or ladder: None Position self to accomplish the Essential Functions of the role: None Receive and communicate information and ideas for understanding: Frequently Transport, position, and/or exert force: Up to 10 pounds: Occasionally Up to 25 pounds: Occasionally Up to 50 pounds: _____ Up to 75 pounds: _____ More than 100 pounds: _____ Other weight: Up to___ pounds _____ Other: _____

Consistent with the Americans with Disabilities Act (ADA), it is the policy of Mary Free Bed Rehabilitation Hospital to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Talent Acquisition team at [e-mail].

Mary Free Bed is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, genetic information, veteran status, disability or other legally protected characteristic. At Mary Free Bed, we work towards putting everybody in motion. Fueled by our passion for innovative, integrated rehabilitation care, our teams work together to elevate everyone’s potential. Whether you’re here to ensure a safe environment at our hospitals, provide clinical care or help our patients navigate their next appointment, we’re united by the same mission: to restore hope and freedom through rehabilitation. Everyone plays an integral role in defining a better future for ourselves, our patients, and our communities.

You included.