Clinical Liasion

Mary Free Bed; Traverse City (MI); Hybrid; USD 68,000 - 84,000; Full time

Job summary

Mary Free Bed is seeking a Clinical Liaison to evaluate, coordinate, and facilitate referrals for acute inpatient rehabilitation. The role requires advanced clinical judgement and cross-functional collaboration to ensure high-quality patient transitions and territory growth.

The position involves business development, admissions coordination, and ongoing liaison with referring hospitals, case managers, and insurance sources.

Qualifications

• Active degree in nursing, social work, physical therapy, occupational therapy, athletic trainer or speech therapy.
• Current Basic Life Support (BLS) certification is required.
• Minimum of two years clinical experience in inpatient rehab, acute care, or post-acute setting.

Responsibilities

• Drive business growth by analyzing market trends and referral patterns to increase referrals.
• Coordinate admissions with hospital staff and complete CMS-compliant pre-admission screens.
• Develop and maintain relationships with referral sources, case managers, therapists, and insurer liaisons.
• Promote patient/family education related to inpatient rehabilitation and ensure smooth admission planning.
• Participate in quality improvement and customer service initiatives to enhance satisfaction.

Skills

Interpersonal skills

Organizational skills

Communication skills

Education

Nursing / Social Work / PT / OT / Athletic Trainer / SLP degree

Job description

Job Description Job Title: Clinical Liaison Primary Location: Mary Free Bed at Munson - Traverse City, MI Department: Mary Free Bed at Munson Access team Compensation: starting at $76,000 and goes up based on experience Hours worked: Salaried/Exempted. Working an occasional weekend/holiday. Must be willing to travel. Looking for a Physical Therapist, Occupational Therapist or Registered Nurse for this role

Summary

The Clinical Liaison serves as a key representative of the Mary Free Bed Rehabilitation Hospital System. This role is responsible for evaluating, coordinating and facilitating appropriate referrals for acute inpatient rehabilitation. This position requires advanced clinical judgement, strategic outreach, and cross functional collaboration to ensure high-quality patient transitions and territory growth.

Essential Job Responsibilities

Business Development

Analyzes market trends and referral patterns of physicians and prioritizes time appropriately to increase business to drive increased census. Works with Mary Free Bed marketing department to determine needs of patients and referral sources to capitalize on education opportunities through new collateral materials and presentations. Develops and grows relationships with current and potential referral sources including case managers, therapists, provider and resident groups, and insurance case managers. Develops and executes strategic outreach plans in collaboration with the system continuum access team. Follows catastrophic cases throughout the assigned territory by rounding on appropriate call points with goal of incremental referral development. As a member of the Access team, coordinate meetings and calls on key referring physicians to drive census growth. Targets and builds relationships with catastrophic case managers. Provides reporting trends and activity to Access Leadership Team emphasizing barriers to care with solutions to drive growth. Admissions For those referrals that are appropriate for admission to Mary Free Bed system: In collaboration with the acute care hospital staff, collects appropriate patient information and completes the Mary Free Bed documentation that is required for admission. Provides patient and family education related to inpatient rehabilitation. Collaborates with the referring hospital staff, inpatient staff and admitting physician to determine an admission plan and to set a date and time that is appropriate for the patient and meets the needs of the referring hospital. Completes the pre‑admission screen in compliance with CMS requirements and assures that appropriate physician review and approval is completed prior to admission. Develops and maintains effective working relationships with all referral's sources. Facilitates professional communication with each employee of the referring hospital. Encourages, coaches, and monitors teamwork and direct communication with co‑workers to promote efficiency in process prioritizing throughput. Acts on behalf of the MFB System to see patients for other MFB sites, gathers patient information and supports communication with key contacts. Monitors customer satisfaction and facilitates problem solving with the admitting physicians, patients and families, and referral sources. Encourages a culture of personal accountability, solution‑seeking behavior, mutual respect, open communication, openness to change, enthusiasm, and pride. Maintains a high level of current knowledge about each referral hospital and the associated patient populations. Develops and maintains excellent working relationship with Network and System Partners and their admissions team. Maintains appropriate credentialing certification at all required facilities. Works with Access support staff groups to ensure efficient processing and sharing of information to admitting teams at MFB.

Other Job Responsibilities

Maintains a high level of current knowledge about each referral source and the associated patient populations. Completes other duties as assigned. We'll embrace all people by: Treating everyone with dignity and respect. Opening more doors to opportunity for other to succeed. Growing talent and people. Ensuring a welcoming experience for all we serve, regardless of origin, race, religion, disability, sexual orientation or socioeconomic status. Taking action against discrimination. Honoring our differences and how to collaborate. Educating staff, patients and the communities we care for. Restoring Hope and Freedom, together.

Customer Service Responsibilities

Demonstrate excellent customer service and standards of behavior as well as encourage, coach, and monitor the same in team members. This individual should consistently promote teamwork and direct communication with co‑workers and deal discretely and sensitively with confidential information.

Responsibilities in Quality Improvement

Contribute by identifying problems and seeking solutions. Promote patient/family satisfaction where possible; participates in departmental efforts to monitor and report customer service.

Essential Job Qualifications

Active degree in nursing, social work, physical therapy, occupational therapy, athletic trainer or speech therapy. Applicable state licensure is required. Possesses and maintains Current Basic Life Support (BLS) certification to meet department/program protocol. Minimum of two years clinical experience in inpatient rehab, acute care, or post‑acute setting. Proficient in clinical documentation in electronic medical record platforms. Strong interpersonal, organizational and communication skills, ability to educate and influence across disciplines. Valid driver’s license with no restrictions.

Preferred Job Qualifications

Previous experience working in a liaison, care management, clinical outreach or other access roles preferred. Experience working in inpatient rehab, LTACH, or SNF/SAR referral processes. Understanding of CMS guidelines and insurance authorization practices. Demonstrated ability to analyze territory metrics and referral data. Strong presentation skills and comfort speaking in front of key referral sources. Able to respond to highly variable workload demands.

Physical Requirements for Essential Job Qualification Levels:

None (No specific requirements) Occasionally (Less than 1/3) Frequently (1/3 to 2/3) Majority (More than 2/3) Remain in a stationary position: Majority Traverse or move around work location: None Use keyboard: Frequently Operate or use department specific equipment: None Ascend/Descend equipment or ladder: None Position self to accomplish the Essential Functions of the role: None Receive and communicate information and ideas for understanding: Frequently Transport, position, and/or exert force: Up to 10 pounds: Occasionally Up to 25 pounds: ____ Up to 50 pounds: ____ Up to 75 pounds: ____ More than 100 pounds: ____ Other weight: Up to ___ pounds ____ Other: ____

Consistent with the Americans with Disabilities Act (ADA)

Consistent with the Americans with Disabilities Act (ADA), it is the policy of Mary Free Bed Rehabilitation Hospital to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Talent Acquisition team at [e-mail]. Mary Free Bed is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, genetic information, veteran status, disability or other legally protected characteristic.

Summary

The Clinical Liaison serves as a key representative of the Mary Free Bed Rehabilitation Hospital System. This role is responsible for evaluating, coordinating and facilitating appropriate referrals for acute inpatient rehabilitation. This position requires advanced clinical judgement, strategic outreach, and cross functional collaboration to ensure high-quality patient transitions and territory growth.

Essential Job Responsibilities

Business Development

Analyzes market trends and referral patterns of physicians and prioritizes time appropriately to increase business to drive increased census. Works with Mary Free Bed marketing department to determine needs of patients and referral sources to capitalize on education opportunities through new collateral materials and presentations. Develops and grows relationships with current and potential referral sources including case managers, therapists, provider and resident groups, and insurance case managers. Develops and executes strategic outreach plans in collaboration with the system continuum access team. Follows catastrophic cases throughout the assigned territory by rounding on appropriate call points with goal of incremental referral development. As a member of the Access team, coordinate meetings and calls on key referring physicians to drive census growth. Targets and builds relationships with catastrophic case managers. Provides reporting trends and activity to Access Leadership Team emphasizing barriers to care with solutions to drive growth. Admissions For those referrals that are appropriate for admission to Mary Free Bed system: In collaboration with the acute care hospital staff, collects appropriate patient information and completes the Mary Free Bed documentation that is required for admission. Provides patient and family education related to inpatient rehabilitation. Collaborates with the referring hospital staff, inpatient staff and admitting physician to determine an admission plan and to set a date and time that is appropriate for the patient and meets the needs of the referring hospital. Completes the pre‑admission screen in compliance with CMS requirements and assures that appropriate physician review and approval is completed prior to admission. Develops and maintains effective working relationships with all referral's sources. Facilitates professional communication with each employee of the referring hospital. Encourages, coaches, and monitors teamwork and direct communication with co‑workers to promote efficiency in process prioritizing throughput. Acts on behalf of the MFB System to see patients for other MFB sites, gathers patient information and supports communication with key contacts. Monitors customer satisfaction and facilitates problem solving with the admitting physicians, patients and families, and referral sources. Encourages a culture of personal accountability, solution‑seeking behavior, mutual respect, open communication, openness to change, enthusiasm, and pride. Maintains a high level of current knowledge about each referral hospital and the associated patient populations. Develops and maintains excellent working relationship with Network and System Partners and their admissions team. Maintains appropriate credentialing certification at all required facilities. Works with Access support staff groups to ensure efficient processing and sharing of information to admitting teams at MFB.

Other Job Responsibilities

Maintains a high level of current knowledge about each referral source and the associated patient populations. Completes other duties as assigned. We'll embrace all people by: Treating everyone with dignity and respect. Opening more doors to opportunity for other to succeed. Growing talent and people. Ensuring a welcoming experience for all we serve, regardless of origin, race, religion, disability, sexual orientation or socioeconomic status. Taking action against discrimination. Honoring our differences and how to collaborate. Educating staff, patients and the communities we care for. Restoring Hope and Freedom, together.

Customer Service Responsibilities

Demonstrate excellent customer service and standards of behavior as well as encourage, coach, and monitor the same in team members. This individual should consistently promote teamwork and direct communication with co‑workers and deal discretely and sensitively with confidential information.

Responsibilities in Quality Improvement

Contribute by identifying problems and seeking solutions. Promote patient/family satisfaction where possible; participates in departmental efforts to monitor and report customer service.

Essential Job Qualifications

Active degree in nursing, social work, physical therapy, occupational therapy, athletic trainer or speech therapy. Applicable state licensure is required. Possesses and maintains Current Basic Life Support (BLS) certification to meet department/program protocol. Minimum of two years clinical experience in inpatient rehab, acute care, or post‑acute setting. Proficient in clinical documentation in electronic medical record platforms. Strong interpersonal, organizational and communication skills, ability to educate and influence across disciplines. Valid driver’s license with no restrictions.

Preferred Job Qualifications

Previous experience working in a liaison, care management, clinical outreach or other access roles preferred. Experience working in inpatient rehab, LTACH, or SNF/SAR referral processes. Understanding of CMS guidelines and insurance authorization practices. Demonstrated ability to analyze territory metrics and referral data. Strong presentation skills and comfort speaking in front of key referral sources. Able to respond to highly variable workload demands.

Physical Requirements for Essential Job Qualification Levels:

None (No specific requirements) Occasionally (Less than 1/3) Frequently (1/3 to 2/3) Majority (More than 2/3) Remain in a stationary position: Majority Traverse or move around work location: None Use keyboard: Frequently Operate or use department specific equipment: None Ascend/Descend equipment or ladder: None Position self to accomplish the Essential Functions of the role: None Receive and communicate information and ideas for understanding: Frequently Transport, position, and/or exert force: Up to 10 pounds: Occasionally Up to 25 pounds: ____ Up to 50 pounds: ____ Up to 75 pounds: ____ More than 100 pounds: ____ Other weight: Up to ___ pounds ____ Other: ____

Consistent with the Americans with Disabilities Act (ADA)

Consistent with the Americans with Disabilities Act (ADA), it is the policy of Mary Free Bed Rehabilitation Hospital to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Talent Acquisition team at [e-mail]. Mary Free Bed is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, genetic information, veteran status, disability or other legally protected characteristic.

v At Mary Free Bed, we work towards putting everybody in motion.

Fueled by our passion for innovative, integrated rehabilitation care, our teams work together to elevate everyone’s potential. Whether you’re here to ensure a safe environment at our hospitals, provide clinical care or help our patients navigate their next appointment, we’re united by the same mission: to restore hope and freedom through rehabilitation. Everyone plays an integral role in defining a better future for ourselves, our patients, and our communities.

You included.