Quality Review Specialist (Bilingual Spanish)

Internal Revenue Service; Chamblee (GA); Remote; USD 63,000 - 114,000; Full time

Benefits offered by this job

Telework eligible

Job summary

Internal Revenue Service seeks a Quality Review Specialist (Bilingual Spanish) to support Taxpayer Services. The role offers a Day Shift (Mon-Fri 8:00am-4:30pm EST) with 40 hours weekly and telework eligibility where applicable.

Responsibilities include evaluating proposals, drafting guidance, and using the National Quality Review System to identify trends and drive improvements across call sites and Taxpayer Assistance Centers.

Qualifications

• Bachelor's degree or higher from an accredited institution.
• Foreign education may be used to meet criteria.
• Proof of credentials equivalency must be provided.

Responsibilities

• Develops/assists in formulating proposed changes to current processes; prepares draft documents, technical material, and other guidance to implement/update procedures.
• Reviews proposals/changes to determine impact on call site, TAC, and taxpayer service quality.
• Collaborates with CQRS management and analysts to address issues affecting call sites, campuses, and units, and to establish procedures for inclusion in guides and IRM updates.
• Uses NQRS reports to assess quality, identify trends, and recommend improvements.

Skills

Bilingual Spanish

Education

Bachelor's degree or higher

Job description

Quality Review Specialist (Bilingual Spanish)

• Schedule: Tour of Duty: Day Shift, Monday-Friday 8:00am-4:30pm EST, 40 hours per week

WHAT IS TAXPAYER SERVICES? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions Position(s) are to be filled in following area(s): TS - Non Service Center - Joint Operations Center, Centralized Quality Review Systems, Review Section 3 REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILS

Key Responsibilities

The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position. Develops/assists in formulating proposed changes to current processes; prepares draft documents, technical material, and other guidance in order to implement/coordinate new or updated procedures.

Reviews legislative and program proposals/changes to determine impact on the call site/campus/Taxpayer Assistance Center (TAC) and the quality of service to the taxpayer. Evaluates current procedures and policy, proposes appropriate action, which may include providing draftProbe and Response Guide, Interactive Tax Law Assistant (ITLA), and IRM revisions.

Works closely with the CQRS management and analysts and develops communication with appropriatefield personnel in order to address issues that impact the call site/campus/TAC and Business Unitcustomers, such as establishing procedures for inclusion in the Probe and Response guide, ITLA and IRM. Measures the accuracy of customer service provided by the Business Units.

Uses quality monitoring NationalQuality Review System (NQRS) reports to assess quality and to identify trends affecting quality, which mayindicate training needs, procedural problems, or other areas needing emphasis. Develops and prepares written or oral reports summarizing activities, identifying quality problem areas, andrecommending solutions for improvements.

STANDARD POSITION DESCRIPTIONS (SPD): PD99205 and PD99204 Visit the IRS SPD Library to access the position descriptions.

Requirements & Education

A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page. FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements.

You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here (Section 3, Explanation of Terms) or here for Foreign Education Credentialing instructions.

We recommend choosing an evaluator from a member organization of one of the following national associations of credential evaluation services: National Association of Credential Evaluation Services (NACES) or Association of International Credentials Evaluators (AICE).

As a current employee, you know the great benefits we offer. Should you have any questions about benefits, please contact the Employee Resource Center (ERC) at 1-866-743-5748 option #1 for ERC.

Which agency is hiring for this position?

This position is with Internal Revenue Service, Department of the Treasury.

What is the salary for this position?

The posted pay range is $63457 – $114413/yr.

Is this position remote or telework eligible?

This position is eligible for telework.

What is the application deadline?

Applications close on 2026-11-04.

How many openings are available?

There are 2 openings for this position.

What is the work schedule?

This is a Tour of Duty: Day Shift, Monday-Friday 8:00am-4:30pm EST, 40 hours per week position.

Who is eligible to apply?

This position is open under the 'Fed Transition' hiring path.

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Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-10-31 · Not affiliated with or endorsed by OPM or USAJOBS.gov