Quality Review Specialist

Children's Network of Hillsborough; Tampa (FL); On-site; USD 45,900 - 62,100; Full time

Job summary

Children’s Network of Hillsborough in Tampa, FL seeks a Quality Review Specialist to ensure the quality and effectiveness of interventions protecting children from abuse and neglect. You will review case files, assessments, and documentation for compliance with laws, agency policies, and best practices.

This in-office role collaborates with caseworkers and supervisors to identify improvements and provide constructive feedback.

Qualifications

• Bachelor’s degree from an accredited college or university.
• Child welfare professional certification.
• Minimum of two years’ experience in the field of child welfare is preferred.

Responsibilities

• Conduct thorough reviews of case files and documents for compliance with laws and agency policies.
• Perform Child and Family Services Reviews (CFSR) as required.
• Evaluate accuracy, completeness, and timeliness of case documentation.
• Identify strengths and opportunities for improvement in case management and reporting.
• Provide constructive feedback to enhance service quality and outcomes.
• Collaborate on quality improvement initiatives, trainings, and resources.
• Monitor trends in outcomes and compliance metrics to inform decisions.
• Participate in case review meetings and multidisciplinary teams.
• Maintain confidentiality and adhere to ethical standards.
• Stay informed about relevant laws, regulations, and best practices.

Skills

Analytical review

Documentation

Verbal communication

Written communication

Team collaboration

Organization

Confidentiality

Education

Bachelor’s degree

Child welfare certification

Job description

Job Details

Job Location: Buschwood - Tampa, FL 33618

Position Type: Full Time

Salary Range: $25.96 Hourly

General Purpose of Job

The Quality Review Specialist plays a vital role in ensuring the quality and effectiveness of Children’s Network’s interventions and services aimed at safeguarding children from abuse and neglect. This role involves meticulously reviewing case files, assessments, and documentation to ensure compliance with legal requirements, agency policies, and best practices. The Quality Management Specialist will collaborate closely with caseworkers, supervisors, and other stakeholders to identify areas for improvement and provide constructive feedback to enhance service delivery and outcomes for children and families.

Essential Duties and Responsibilities

• Conduct thorough reviews of case files, including assessments, investigative reports, and service plans, to assess compliance with legal mandates, agency policies, and quality standards.
• Conduct Child and Family Services Reviews (CFSR) as required.
• Evaluate the accuracy, completeness, and timeliness of case documentation, ensuring that all required information is appropriately documented and maintained.
• Identify strengths and areas for improvement in case management practices, documentation, and service delivery through systematic reviews and analysis.
• Provide constructive feedback and recommendations to caseworkers, supervisors, and other staff members to enhance the quality and effectiveness of interventions and services.
• Collaborate with internal stakeholders to develop and implement quality improvement initiatives, training programs, and resources to support continuous learning and development.
• Monitor trends and patterns in case outcomes, service utilization, and compliance metrics to inform strategic decision-making and policy development.
• Participate in case review meetings, multidisciplinary teams, and other forums to share insights, best practices, and lessons learned.
• Maintain confidentiality and adhere to ethical standards in handling sensitive information and case-related discussions.
• Stay informed about relevant laws, regulations, research findings, and best practices in child welfare and quality assurance.
• Perform other duties as assigned to support the overall mission and objectives of Children’s Network of Hillsborough.

Working Hours

Standard business hours are 8:00 a.m. to 5:00 p.m., Monday through Friday. This position is in-office based and averages 40 hours per week. Work hours may vary outside of these standard hours, including evenings and weekends, as needed to meet operational demands. All hours worked will be compensated in accordance with the Fair Labor Standards Act (FLSA) and agency policies, including applicable overtime and other compensation requirements.

Travel

Travel in and outside of Circuit 13 is required.

Training

All employees are required to complete fifteen (15) hours of training annually, which may be completed online or in a classroom setting. Employees who hold a credential or license relevant to their position must ensure that all training and continuing education requirements are met to maintain their credential or licensure.

Supervisory Responsibilities

This position does not have direct supervisory responsibilities.

Qualifications

• Education: A bachelor’s degree from an accredited college or university.
• Certification: Child welfare professional certification.
• Experience: Minimum of two years’ experience in the field of child welfare is preferred.

Skills and Abilities

• Ability to review and assess complex case information utilizing analytical skills while maintaining attention to detail.
• Effective verbal and written communication skills.
• Collaborative mindset with the ability to work effectively in a team-based environment and establish positive working relationships with colleagues and stakeholders.
• Strong organizational skills and the ability to manage multiple tasks and priorities efficiently.
• Commitment to cultural competence, diversity, equity, and inclusion principles in service delivery and practice.
• Proficiency in using computer software and databases for data analysis, documentation, and reporting.
• Flexibility and adaptability to respond to changing priorities and deadlines in a fast-paced and dynamic environment.
• High standards of confidentiality and discretion.

Pre‑Employment Requirements

• Valid driver’s license required, with proof of insurance.
• Driver’s license check is a requirement.
• Criminal background screening (fingerprinting) (Local Law Enforcement and FBI/FDLE).
• Drug screening is a requirement.
• Participation in E‑Verify.

Other Requirements

Language Skills

• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, board of directors, clients, customers, and the public.
• Ability to speak effectively before groups of customers or employees.

Mathematical Skills

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Be proactive and handle problems involving several concrete variables in standardized situations.

Physical Demands

The physical demands of this position are generally moderate. The role may require extended periods of sitting, standing, and using a computer. Occasional lifting of office supplies, files, or materials up to 25 pounds may be required. Reasonable accommodation can be made to enable individuals with disabilities to perform the essential job functions.

Work Environment

This is an in-office-based position focused on administrative work, where the noise level may be moderate. This role may involve occasional travel among agency locations, extended periods of computer work, and frequent interactions across multiple departments. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.

ADA

Children’s Network of Hillsborough, LLC will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

EEO

Children’s Network of Hillsborough, LLC does not discriminate based on race, national origin, gender, religion, veteran status, or disability in employment, in provision of services, or in access to programs.

Drug-Free Workplace

Children’s Network of Hillsborough, LLC is a Drug-Free Workplace.