Resource Coordinator

Children's Network of Hillsborough; Tampa (FL); On-site; USD 28,000 - 37,000; Full time

Job summary

Children’s Network of Hillsborough is seeking an in-office Case Manager to support Child Protective Investigators. The role involves reviewing referrals, coordinating staffings with DCF and CMOs, and ensuring timely authorizations for services to prevent removal of children from families.

You will assess family needs, reference resources (childcare, Medicaid, mental health, housing), and maintain accurate documentation using FSFN/CCWIS. Training and travel within Hillsborough may be required.

Qualifications

• Bachelor’s degree in social work, counseling, human services, psychology, or related field; 2 years of child welfare experience preferred.
• Child Welfare Professional Certification is required.

Responsibilities

• Receive and review referrals for family preservation services and staff cases to providers.
• Assess families and identify needs; refer to resources (childcare, Medicaid, mental health, shelter, transportation).
• Track referrals and confirm family engagement in services.
• Complete Parent Needs Assistance (PNA) referrals as needed.
• Coordinate staffings between DCF Investigations and CMOs for case transfers.
• Prepare initial service authorizations for funded services within 3 working days of transfer staffing.

Skills

FSFN

CCWIS

Microsoft Office

Communication

Case management

Education

Bachelor’s Degree

Child Welfare Certification

Tools

FSFN

CCWIS

Microsoft Office

Job description

Job Details

Job Location: Tech - Tampa, FL 33619Salary Range: $23.80

MISSION STATEMENT

The Children’s Network of Hillsborough is committed to working with the community to protect children and preserve families.

General Purpose of Job

To assist Child Protective Investigators (CPIs) with requests for services intended to prevent removal of children from their families. Evaluate referrals for front-end family preservation type services; assign and staff cases to the appropriate provider; troubleshoot barriers to services; analyze trends and needs; review requests for ancillary paid services needed throughout the investigation; participate in case staffings as needed, as well as contract monitoring activities; provide case management for Family Support Services (FSS) cases that are deemed to be “safe but high risk” by DCF Investigations. This position may also be expected to schedule and facilitate Case Transfer Staffings (CTS), which are district-wide staffings between DCF Investigations and the Case Management Organizations (CMOs) for case transfer.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Duties and Responsibilities

• Receive and review referrals for a variety of family preservation services and assign and staff cases to appropriate provider.
• Assesses and identifies needs of families as referred by CPI, to provide resources and referrals to families as indicated by assessing needs; includes referrals for resources and services including childcare, Medicaid, mental health referrals, emergency shelter/housing, transportation, and other resources as defined by federal, state, local, and judiciary requirements.
• Track referrals to determine provider responsiveness and to confirm family engagement in services.
• Assign and complete Parent Needs Assistance (PNA) referrals.
• Work with Department of Children and Families and Department of Juvenile Justice on early identification of potential “lock-out” situations and teens at risk of entering the child welfare system. Once identified work with parents and youth to prevent the lock-out and preserve the family.
• Coordinate, schedule, and facilitate circuit-wide staffings between Department of Children and Families Child Protection Investigations Department and Case Management Organizations.
• Work with the Utilization Management Team to prepare initial authorization of paid, purchased, and contracted services funded by the Lead Agency within three (3) working days of the case transfer staffing for child(ren) that require ongoing protective services.
• Complete Home Studies on occasion as needed.
• Complete field visits/home visits on occasion as needed.
• Review staffing packets for accuracy and thoroughness of information.
• Participate in C13 Community Interagency Staffing calls as needed.
• Enter data into automated systems including FSFN (Florida Safe Families Network) and CCWIS (Comprehensive Child Welfare Information System).
• Produce reports as requested.
• Works in collaboration with system and community stakeholders to assist relatives and non-relatives so children can remain with family/friends and prevent them from entering the system of care.
• Attends community meetings as assigned.
• Establish an effective communication system with the Child Protective Investigators and other providers for the exchange of all appropriate information.
• Monitors email on a daily basis.
• Performs other related duties as required.

Working HOurs

CNHC’s believes in work life balance for all employees. This is an in-office position, Monday-Friday from 8:00am to 5:00pm averaging forty (40) hours per week. Working hours may vary based on business needs.

Travel

Travel within Hillsborough County is required. Occasional travel to surrounding counties may be required.

Training

All employees are required to complete fifteen (15) hours of training annually, which may be completed online or in a classroom setting. Employees who hold a credential or license relevant to their position must ensure that all training and continuing education requirements are met to maintain their credential or licensure.

Supervisory Responsibilities

This position does not have supervisory responsibilities.

Qualifications

EDUCATION and EXPERIENCE requirements

• Bachelor’s Degree from a four-year accredited college or university in social work, counseling, human services, psychology, or related field, and two (2) years of child welfare related experience is preferred.
• Child Welfare Professional Certification required.

pre-employment requirements

Certificates, License, Registrations, backgrounds, drug screens, Etc.

• Proof of education is required
• Certification as a Child Protection Professional is required.
• Valid driver’s license required, with proof of insurance.
• Driver’s license check is a requirement.
• Criminal background screening (fingerprinting) (Local Law Enforcement and FBI/FDLE) (Required).
• Drug Screening is a requirement.
• Children’s Network participates in E-Verify.

Skills and Abilities

Must be skilled in assessing family needs, coordinating and tracking service referrals, and ensuring provider responsiveness and family engagement. Experienced in crisis intervention and family preservation, including preventing “lock-out” situations and youth entry into the child welfare system. Adept at facilitating multi-agency staffings, preparing authorizations, conducting home visits, and maintaining accurate documentation. Proficient in FSFN, CCWIS, Microsoft Office Suite, and other case management systems, with strong communication, organizational, and collaboration skills. Knowledgeable in community resources and able to manage multiple priorities to support program goals.

Language Skills

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedural manuals. Ability to effectively present information and respond to questions from managers, clients, customers, and the general public.

Mathematical Skills

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to be proactive, as well as handle problems involving several concrete variables in standardized situations. Ability to define problems, collect data, establish facts, and draw valid conclusions.

Physical Demands

The physical demands of this position are generally moderate. The role may require extended periods of sitting, standing, and using a computer. Occasional lifting of office supplies, files, or materials up to 25 pounds may be required. Reasonable accommodation can be made to enable individuals with disabilities to perform the essential job functions.

WORK ENVIRONMENT

This is an in-office-based position focused on administrative work, where the noise level may be moderate. This role may involve occasional travel among agency locations, extended periods of computer work, and frequent interactions across multiple departments. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.

ADA:

Children’s Network of Hillsborough, LLC will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

EEO:

Children’s Network of Hillsborough, LLC does not discriminate based on race, national origin, gender, religion, veteran status, or disability in employment, in provision of services, or in access to programs.

Children’s Network of Hillsborough, LLC is a Drug-Free Workplace.