Quality Specialist- 5339s & Child Placement Agreements

Children's Network of Hillsborough; Tampa (FL); On-site; USD 52,000 - 76,000; Full time

Job summary

The Children’s Network of Hillsborough is seeking a Quality Management Specialist to support the development and implementation of quality systems and SOC policies. The role reviews case files and documentation to ensure compliance with state and agency standards, collaborating with case management and supervisors to drive improvements.

Responsibilities include audits of psychotropic medications and placement agreements, data reporting, and training development to sustain service quality for

Qualifications

• Bachelor's degree in psychology, social work, sociology or related human services required.
• Master’s degree preferred.
• Certification as a credentialed Child Welfare Case Manager through Florida Certification Board required or pursued.

Responsibilities

• Review case files, assessments, and documentation for compliance with legal mandates and agency policies.
• Monitor psychotropic medications and ensure compliance with state/federal standards.
• Evaluate accuracy and timeliness of case documentation; maintain required information.

Skills

Leadership

Analytical thinking

Data-driven decision-making

Project management

Communication skills

Attention to detail

Collaboration

Education

Bachelor's degree in psychology, social work, sociology or related human services

Master’s degree preferred

Certification as credentialed Child Welfare Case Manager through Florida Certification Board

Job description

Job Details

Job Location: Buschwood - Tampa, FL 33618Position Type: Full TimeMission Statement

Mission Statement

The Children’s Network of Hillsborough is committed to working with the community to protect children and preserve families.

General Purpose of Job

The Quality Management Specialist is responsible for assisting in the implementation of quality systems and for developing System of Care (SOC) policies and procedures. This role involves reviewing case files, assessments and documentation to ensure compliance with legal requirements, agency policies, and best practices. The Quality Management Specialist collaborates with case management, supervisors and other stakeholders to identify areas for improvement and provide constructive feedback to enhance service delivery and outcomes for children and families.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Essential Duties and Responsibilities

• 1. Conduct thorough reviews of case files, including assessments, investigative reports, and service plans, to assess compliance with legal mandates, agency policies, and quality standards.
• 2. Monitor psychotropic medications and ensure compliance with state, federal and policy standards.
• 3. Evaluate the accuracy, completeness, and timeliness of case documentation, ensuring that all required information is appropriately documented and maintained.
• 4. Review and track Child Placement Agreements to ensure compliance with state requirements.
• 5. Identify strengths, patterns and areas for improvement in case management practices, documentation, and service delivery through systematic reviews and analysis.
• 6. Collaborate and provide technical assistance to caseworkers, supervisors, and other stakeholder to enhance the quality and effectiveness of interventions and services.
• 7. Develop and implement quality improvement training and resources to support continuous education.
• 8. Participate in case review meetings, multidisciplinary teams, and other forums to share insights, best practices, and lessons learned.
• 9. Maintain confidentiality and adhere to ethical standards in handling sensitive information and case- related discussions.
• 10. Review incident reports to determine next steps related to psychotropic medications and/or child placement agreements.
• 11. Conduct regular audits of psychotropic medication and child placement agreements.
• 12. Analyze and prepare weekly performance reports.
• 13. Perform other duties as assigned to support departmental and agency goals, as needed and appropriate to the position.
• 14. Must be able to drive and have reliable transportation to perform required field-based activities.
• 15. Maintain regular in-office attendance when not performing required field-based duties in order to carry out essential job functions, collaborate effectively with team members, participate in meetings with internal and external stakeholders, access agency resources and systems, and provide timely support for agency operations and service delivery.

Working HOurs

Children’s Network of Hillsborough’s standard business hours are 8:00 a.m. to 5:00 p.m., Monday through Friday. This position is an in-office based position that averages 40 hours per week. Work hours may vary outside of these standard hours, including evenings and weekends, as needed to meet operational demands. All hours worked will be compensated in accordance with the Fair Labor Standards Act (FLSA) and agency policies, including applicable overtime and other compensation requirements.

Travel

Travel within and outside of Hillsborough County is required.

Training

All employees are required to complete fifteen (15) hours of training annually, which may be completed online or in a classroom setting. Employees who hold a credential or license relevant to their position must ensure that all training and continuing education requirements are met to maintain their credential or licensure.

Supervisory Responsibilities

This position does not have direct supervisory responsibilities.

Qualifications

Education and Experience

• Bachelor’s degree from an accredited college or university in psychology, social work, sociology or related human services required. Master’s degree preferred.
• Certification as a credentialed Child Welfare Case Manager through Florida Certification Board.
• A minimum of two years of experience in the field of child welfare is preferred.

Skills and Abilities

Exceptional leadership and communication skills, fostering collaboration across all organizational levels. Possess a strong aptitude for analytical thinking and data-driven decision-making, they excel at solving complex problems and implementing effective solutions. Proficient in project management, they adeptly handle multifaceted initiatives, ensuring deadlines are met and budgets are maintained. Highly adaptable to fast-paced and dynamic environments, they prioritize tasks efficiently while leveraging operational software and tools to enhance productivity. Strategic planning expertise and a commitment to fostering teamwork enable them to drive organizational success.

pre-employment requirements

Certificates, License, Registrations, backgrounds, drug screens, Etc.

• Must meet the Children’s Network requirements for certification as a Child Protection Specialist within one year of hire into the position unless exempted by Children’s Network management.
• Valid driver’s license required, with proof of insurance
• Driver’s license check is a requirement
• Criminal background screening (fingerprinting) (Local Law Enforcement and FBI/FDLE)
• Drug Screening is a requirement
• Children’s Network participates in E-Verify

Other Requirements

Language Skills

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, board of directors, clients, customers, and the general public. Ability to speak effectively before groups of customers or employees.

Mathematical Skills

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, percentages, ability to draw and interpret bar graphs.

Reasoning Ability

Ability