Quality Review Specialist

Lifetime Assistance Inc.; New York; On-site; USD 55,000 - 75,000; Full time

Job summary

Une agence à but non lucratif, spécialisée dans le soutien aux personnes handicapées, recherche un Quality Review Specialist. Le poste implique la réalisation de revues de qualité des services, la participation à l'élaboration de plans d'amélioration et la formation du personnel pour assurer que les standards soient respectés. Le candidat idéal doit avoir un diplôme dans un domaine pertinent et une expérience significative dans un milieu d'accompagnement des personnes handicapées.

Qualifications

• Baccalauréat ou Diplôme d'Associé en lien avec le soutien aux personnes handicapées.
• Une année d'expérience avec un baccalauréat ou deux années avec un diplôme d'associé.
• Préférence pour l'expérience en supervision.

Responsibilities

• Réaliser des revues de qualité sur les services de l'agence.
• Développer des plans d'amélioration basés sur les résultats des revues.
• Générer des rapports sur les pratiques et opportunités d'amélioration.

Skills

Analyse critique

Communication efficace

Compétences interpersonnelles

Education

Baccalauréat dans un domaine connexe

Diplôme d'Associé dans un domaine connexe

Job description

SUMMARY: Conducts regular reviews of the services provided at Lifetime Assistance to evaluate their strengths and identify any opportunities for improvement in meeting Agency standards and regulatory requirements. Acts as a resource to all services with the interpretation and implementation of Agency standards and regulatory requirements.

ESSENTIAL DUTIES AND RESPONSIBILITIES includes the following, other duties may be assigned:

1. Conducts regularly scheduled quality reviews of Agency operated services per the annual schedule or as assigned according to the needs of the department. Reviews will include examining records of people supported, records pertinent to the services provided, and assessing the physical plant. Observations will also be completed to evaluate the quality of staff interactions with people receiving supports. Maintains confidentiality of review findings.
2. Participates in exit conferences with the leadership team at each site, provides support as required to assure all quality standards and expectations are being met.
3. Participates in the development of the written Quality Improvement Plan in response to findings from completed reviews.
4. Validates that Quality Improvement Plans have been implemented as written.
5. Generates reports detailing best practices, opportunities for improvement, trends, and the need for training and/or review of current policies. Submits reports to appropriate parties.
6. Provides immediate training to appropriate staff for issues that impact the health, safety, and welfare of people receiving supports.
7. Collaborates and consults with supervisor (Senior Quality Review Specialist) and Vice President of Quality Assurance/Quality Improvement (QA/QI) regarding quality improvement opportunities and best practices within the agency. Makes recommendations on ways to improve quality and the process utilized in monitoring, reporting, and correcting issues that are identified.
8. Remains up to date on best practices in the field through ongoing professional development. Participates in routine meetings with other Quality Specialists, the Senior Quality Review Specialist, and the Vice President of QA/QI.
9. Provides technical assistance and support to Agency services to ensure compliance with Agency and regulatory requirements.
10. Serves as a positive role model for staff and people supported. Interacts with others in a way that assists staff and people supported in developing skills and attitudes necessary for success. Maintains neat appearance, hygiene, and grooming. Promotes positive, respectful interactions with staff and people supported.
11. Adheres to all policies and procedures. Participates, as needed, with the development and/or revision of any policy relating to the quality improvement processes and attainment and continuation of any accreditation statuses.
12. Performs other necessary duties relevant to the position as requested and advises supervisor of any obstacles to achieving responsibilities.

EDUCATION and/or EXPERIENCE: Bachelor's degree in a related field and one year of experience in a setting supporting people with disabilities or Associate degree in a related field and two years' experience in a setting supporting people with disabilities; or any combination of education and experience that demonstrates job competence. Supervisory experience is preferred. Must have a valid New York State driver's license and reliable transportation.