Customer Service Quality Review Specialist

InnoSource Inc.; Tampa (FL); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading healthcare company is seeking a Customer Service Quality Review Specialist for a remote position. This role focuses on ensuring customer interactions meet care and compliance standards, with opportunities for career growth in a rewarding industry. Join a team that values your insights and fosters your professional success, all from the comfort of your home.

Benefits

100% Remote

Competitive Pay

Work-Life Balance

Career Growth

Great Benefits

Qualifications

• 1-2 years in a customer service role required.
• Prior experience in call quality review preferred.

Responsibilities

• Review and score recorded customer service calls.
• Identify performance trends and provide actionable insights.
• Offer constructive feedback to agents.

Skills

Attention to Detail

Analytical Skills

Providing Feedback

Education

High School diploma or equivalent

Job description

Customer Service Quality Review Specialist

Tampa, Florida

Remote

Description

Are you passionate about quality, detail-oriented, and ready to take your customer service skills to the next level—all from the comfort of your home? This is your chance to join a Fortune 100 healthcare company and gain valuable experience in one of the fastest-growing industries.

We’re hiring Customer Service Quality Review Specialists to ensure that customer interactions meet the highest standards of care and compliance. If you enjoy providing feedback, analyzing trends, and helping teams grow, this is the ideal opportunity for you.

Key Responsibilities

What You’ll Do:

As a Quality Review Specialist, you’ll be the voice of excellence in our customer service department by:

• Reviewing and scoring recorded customer service calls to ensure accuracy, empathy, and compliance with company policies
• Identifying performance trends across teams and offering actionable insights to leadership
• Providing clear, constructive feedback to agents to help them grow and succeed
• Participating in quality-focused projects that improve overall customer experience
• Staying up to date on policy changes and maintaining expert-level understanding of service standards

Requirements

Education and Experience – Customer Service Quality Review Specialist

What you will bring to the table:

• High School diploma or equivalent

Preferred Experience:

• 1–2 years in a customer service role
• Prior experience in call quality review, adverse event reporting, or quality control processes

Benefits & Pay

Why You’ll Love This Role:

• 100% Remote – Work from anywhere within the U.S.
• Competitive Pay – $20/hour starting rate
• Work-Life Balance – Monday through Friday schedule (7 AM–8 PM CST hours)
• Career Growth – Opportunity to gain experience with a healthcare leader and grow into more advanced roles
• Great Benefits – Medical, dental reimbursement, life insurance, and more

Get Your Foot in the Door:

Through our partnership with a leading healthcare company, InnoSource is offering you a gateway to build a meaningful career in an essential industry. Whether you’re looking to grow in customer service, healthcare, or quality assurance, this role gives you the platform to thrive.

Apply today and take the next step in your remote career with a company that values excellence, rewards growth, and supports your success.

InnoSource has been Putting Passion to Work for over 25 years. We care about our associates and our clients, and we aim to deliver for both. This means connecting each individual with the best long-term career fit based on unique skills and needs, and guiding you through the process along the way.

Application Assistance

If you are an individual with a disability and need assistance in the application process please contact 614-775-1400 or email [e-mail] .

We are an equal Opportunity Employer – Age / Race / Color / Sex / Sexual Orientation / Gender Identity / Disability / Veteran.