Quality Review Specialist

Lifetime Assistance Inc.; New York (NY); On-site; USD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a dedicated Quality Assurance Specialist to enhance the quality of services provided to individuals with disabilities. This role involves conducting comprehensive reviews, developing improvement plans, and providing training to ensure compliance with agency standards. You will collaborate with leadership to identify best practices and opportunities for improvement, all while serving as a positive role model for staff and individuals supported. If you are passionate about making a difference and have a strong background in quality assurance, this is a fantastic opportunity to contribute to meaningful change in the lives of others.

Qualifications

• Bachelor's degree or Associate degree with relevant experience in supporting people with disabilities.
• Supervisory experience preferred.

Responsibilities

• Conduct regular quality reviews of services and maintain confidentiality of findings.
• Collaborate with leadership to assure quality standards are met.

Skills

Quality Assurance

Professional Development

Training Skills

Analytical Skills

Communication Skills

Education

Bachelor's degree in a related field

Associate degree in a related field

Job description

SUMMARY: Conducts regular reviews of the services provided at Lifetime Assistance to evaluate their strengths and identify any opportunities for improvement in meeting Agency standards and regulatory requirements. Acts as a resource to all services with the interpretation and implementation of Agency standards and regulatory requirements.

ESSENTIAL DUTIES AND RESPONSIBILITIES includes the following, other duties may be assigned:

1. Conducts regularly scheduled quality reviews of Agency operated services per the annual schedule or as assigned according to the needs of the department. Reviews will include examining records of people supported, records pertinent to the services provided, and assessing the physical plant. Observations will also be completed to evaluate the quality of staff interactions with people receiving supports. Maintains confidentiality of review findings.
2. Participates in exit conferences with the leadership team at each site, provides support as required to assure all quality standards and expectations are being met.
3. Participates in the development of the written Quality Improvement Plan in response to findings from completed reviews.
4. Validates that Quality Improvement Plans have been implemented as written.
5. Generates reports detailing best practices, opportunities for improvement, trends, and the need for training and/or review of current policies. Submits reports to appropriate parties.
6. Provides immediate training to appropriate staff for issues that impact the health, safety, and welfare of people receiving supports.
7. Collaborates and consults with supervisor (Senior Quality Review Specialist) and Vice President of Quality Assurance/Quality Improvement (QA/QI) regarding quality improvement opportunities and best practices within the agency. Makes recommendations on ways to improve quality and the process utilized in monitoring, reporting, and correcting issues that are identified.
8. Remains up to date on best practices in the field through ongoing professional development. Participates in routine meetings with other Quality Specialists, the Senior Quality Review Specialist, and the Vice President of QA/QI.
9. Provides technical assistance and support to Agency services to ensure compliance with Agency and regulatory requirements.
10. Serves as a positive role model for staff and people supported. Interacts with others in a way that assists staff and people supported in developing skills and attitudes necessary for success. Maintains neat appearance, hygiene, and grooming. Promotes positive, respectful interactions with staff and people supported.
11. Adheres to all policies and procedures. Participates, as needed, with the development and/or revision of any policy relating to the quality improvement processes and attainment and continuation of any accreditation statuses.
12. Performs other necessary duties relevant to the position as requested and advises supervisor of any obstacles to achieving responsibilities.

EDUCATION and/or EXPERIENCE: Bachelor's degree in a related field and one year of experience in a setting supporting people with disabilities or Associate degree in a related field and two years' experience in a setting supporting people with disabilities; or any combination of education and experience that demonstrates job competence. Supervisory experience is preferred. Must have a valid New York State driver's license and reliable transportation.