Quality Program Support - Coordinator 3

University of New Orleans; United States; On-site; USD 65,000 - 75,000; Full time

Job summary

LSU New Orleans is seeking a dedicated program coordinator to support LDH Quality initiatives, including the Public University Partnership Program (PUPP) and related activities. The role requires strong administrative acumen and the ability to manage multiple data requests and reporting duties.

You will work closely with Quality leadership, coordinate proposals, contracts, and reporting, and help ensure timely, high-quality completion of strategic initiatives.

Qualifications

• Bachelor’s degree or equivalent experience; 3–6 years in office/healthcare admin
• 3+ years’ professional experience performing administrative functions in an office/healthcare setting
• 1+ year experience providing project or program support, coordinating deliverables and stakeholder requests
• Strong analytical, organizational, and time-management skills
• Excellent attention to detail and follow-up; proficient in Microsoft Office

Responsibilities

• Coordinate PUPP program, including soliciting proposals from universities, contracts and invoicing, data requests, and reporting
• Coordinate Medicaid data requests related to Quality Improvement
• Collaborate with LDH IRB and LDH Medicaid Business Analytics
• Manage multiple strategic projects and initiatives with cross-functional teams
• Track milestones, deliverables, and follow-up activities; report progress to Quality leadership

Skills

Administrative support

Project coordination

Analytical skills

Time management

Attention to detail

Microsoft Office

Education

Bachelor’s degree

Associate’s degree + 3 years

6 years professional experience

Tools

Microsoft Office

Excel

Job description

Job Summary

Provides program and project support for the Louisiana Department of Health’s (LDH) Quality initiatives, including the Louisiana Public University Partnership Program (PUPP) related activities, non-PUPP data requests, and other Quality programs and priorities.

Responsibilities

• Manages the Public University Partnership Program (PUPP), including coordinating solicitation of proposals from universities, contracts and invoicing, data requests, and related reporting.
• Coordinate Medicaid data requests related to Quality Improvement.
• Collaborate with the LDH Institutional Review Board and LDH Medicaid Business Analytics.
• Manages multiple strategic business projects and initiatives to achieve organizational objectives, fostering cross-functional collaboration with multiple departments.
• Coordinates projects, milestones, deliverables, and follow-up activities, reporting progress, issues, and accomplishments to Quality leadership as needed.
• Supports Quality leadership in developing and implementing strategic plans, priorities, and initiatives; anticipates key deliverables and proactively supports timely, high-quality completion.
• Maintains a centralized tracking mechanism for Quality projects and initiatives, ensuring information is current, updated regularly, and aligned with Louisiana Department of Health priorities.
• Supports Quality leadership by providing accurate and timely updates on projects, initiatives, data requests, results, challenges, and outstanding items on a weekly and ad-hoc basis.
• Tracks and helps drive completion of key deliverables and follows up on outstanding items to support strategic planning and operational priorities.
• Coordinates and responds to data and information requests from internal and external stakeholders, including requests that support Quality programs and initiatives.
• Gathers, organizes, analyzes, and summarizes information from meetings, stakeholders, and available data sources to produce useful reports and recommendations.
• Develops, updates, and maintains Quality section standard operating procedures and related documentation; supports compliance with LDH policies and applicable legal and regulatory guidelines.
• Prepares reports, trainings, presentations, dashboards, data summaries, and other materials as needed to support Quality leadership and program activities.
• Facilitates communication and coordination between Quality and other departments within the organization.
• Stays abreast of business processes, technology, and opportunities to automate, streamline, and modernize systems and workflows.
• Conducts and/or supports meetings and presentations to share information, findings, project updates, and results; documents and communicates outcomes and action items.
• Assists with event planning, program coordination, and other Quality activities as needed.
• Handles confidential information with discretion and maintains appropriate confidentiality of program, personnel, and organizational information.
• Other tasks as assigned.

Required Qualifications

• Bachelor’s degree, or Associate’s degree plus 3 years of professional experience, or 6 years of professional work experience.
• Minimum 3 years professional experience performing administrative functions within an office environment or health care field.
• Minimum 1 year professional experience providing project or program support, including coordinating assignments, deliverables, timelines, or stakeholder requests.
• Excellent analytical skills, effective organizational and time management skills.
• Great attention to detail and follow up.
• Ability to manage projects, assignments, and competing priorities.
• Proficient in the use of Microsoft Office, including but not limited to Outlook, Word, and Excel.

Desired Qualifications

• Advanced degree.
• Minimum 4 years professional experience performing administrative functions within an office environment or health care field.
• Minimum 2 years professional experience providing project or program support, including coordinating assignments, deliverables, timelines, or stakeholder requests.
• Minimum 1 year experience working with relevant internal LDH systems and/or enterprise business systems.
• Relevant industry certifications.

Salary

65-75k

Required Attachments

• Detailed resume listing relevant qualifications and experience.
• Cover Letter indicating why you are a good fit for the position and LSU New Orleans.
• Names and contact information of three references.
• Applications that do not include the required uploaded documents may not be considered.

Posting Close Date

This position will remain open until filled.

Background Check

This position may require a criminal background check to be conducted on the candidate(s) selected for hire.

Equal Employment Opportunity

LSU New Orleans seeks to recruit a highly productive workforce and will provide equal employment opportunities to all employees and prospective employees. Employment decisions shall be based strictly on merit and without regard to religious or political beliefs, sex, race, or any other non-merit factor.

About LSU New Orleans

LSU New Orleans is the only R2 public research university in New Orleans, Louisiana, and one of just four public colleges in Louisiana to hold that designation. R2 status opens the doors to competitive federal research grants that flow preferentially to classified research universities. It anchors the university’s power to recruit research-active faculty, to sustain doctor programs of national standing, and to signal to businesses and investors that New Orleans possesses the intellectual infrastructure a knowledge economy demands. Located along Lake Pontchartrain in New Orleans, LSU New Orleans’ research excellence and urban relevance provide an opportunity for the institution to become a leading public research partner in one of America’s most exciting and vibrant metropolitan areas. New Orleans has always faced challenges that call for research driven solutions including coastal land loss, educational achievement gaps, affordability, public safety, and workforce shortages. LSU New Orleans can strengthen its research activity as a tool for public problem solving as well as economic impact by leveraging the scale, reputation, infrastructure, and global reach of the LSU enterprise while remaining deeply connected to the city it serves. With more than 5,500 students and the support of approximately 248 faculty serving the College of Liberal Arts & Human Development, The college of Sciences, The Robert A. Savoie College of Engineering, the Henry Berstein College of Business Administration, and six distinct schools, the campus remains committed to honoring its founding vision and continuing to play a critical role in the region. Opened in 1958 on the site of a former U.S. Naval Air Station as the region’s first fully integrated public university, LSU New Orleans was created after years of coordinated efforts from civic leaders and residents who believed that an accessible public institution of higher education was vital to the city’s future. Located only 15 minutes away from downtown and the French Quarter, the university occupies a 195-acre campus in one of the nicest residential areas of the city.Since its first commencement exercises in 1962, the university has conferred more than 80,000 degrees creating an extensive network of Privateer Alumni that includes prominent local leaders in fields such as business, tourism, athletics, government, and academia. The university is also an important catalyst of socio-economic mobility for the region. Its student body includes a significant share of first-generation students, working students, adult learners, and veterans.The institution has grown from a commuter-oriented campus into a comprehensive urban research university with undergraduate, graduate, and doctoral programs in distinctive academic categories tied to the city and region. Its evolution has been inseparable from the story of New Orleans; an internationally recognized city of creativity, resilience, industry, cultural influence, and global connectivity. As one of the most strategically important cities in America, New Orleans’s economy is rooted in legacy sectors such as energy, maritime commerce, tourism, healthcare, and international trade. Recently, the city has expanded its economic portfolio to include areas such as coastal restoration, film and media production, technology, and advanced manufacturing. The city’s strengths are the university’s opportunities. New Orleans needs talent, civic leadership, resilient infrastructure, healthcare innovation, artists, and entrepreneurs. This combination of culture, commerce and connectivity gives LSU New Orleans a set of dynamic factors that allows it to serve as both an access institution and a problem-solving university as it reinvents itself beginning this summer.