Quality Program Manager

Jobtailor

United States

On-site

USD 120,000 - 160,000

Full time

4 days ago

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Job summary

Jobtailor is seeking a senior Quality Program leader to develop and sustain a comprehensive Quality Management Program for federal/defense contracts. You will align programs with standards, create the Quality Program Plan, and oversee surveillance, audits, and reporting.

Requirements include a Bachelor's in a related field, 8+ years in quality assurance, 3+ years leading a federal/defense quality program, TS/SCI clearance, and strong communication and analytical skills.

Qualifications

Bachelor's degree in a related field or equivalent experience.
8+ years of experience in quality assurance, compliance, or technical operations.
3+ years leading a quality program on Federal or defense contracts.
Top Secret/SCI clearance is required.
Strong communication and organizational skills.
Proficient in MS Office and data analysis.
Knowledge of PWS/AQL interpretation and audit planning.
Experience with surveillance planning and customer reporting.

Responsibilities

Develop, implement, and sustain the Quality Management Program.
Align quality programs with goals, standards, and contract requirements.
Create and maintain the Quality Program Plan (QPP) aligned with PWS and quality standards.
Design, maintain, and execute surveillance schedules.
Lead internal audits of processes and deliverables.
Prepare Monthly Quality Status Reports with metrics for stakeholders.
Evaluate compliance with PWS, AQLs, staffing, and performance objectives.
Monitor performance data to exceed contracts and goals.
Lead root-cause analyses and corrective action plans.
Verify issue closure and track progress through structured processes.
Coordinate with site quality focal points for program consistency.
Independently execute quality functions and avoid conflicts of interest.
Support cross-training and coverage of key quality functions.
Perform other duties as assigned.
Report to the Program Manager.

Skills

Quality management

Data analysis

Audit planning

Root-cause analysis

Communication skills

Organizational skills

Analytical problem-solving

Multitasking

Self-motivated

Education

Bachelor’s degree in quality, engineering, business administration, operations, or related field

Tools

MS Office

Word

Outlook

PowerPoint

Excel

Job description

Develop, implement, and sustain the Quality Management Program
Align quality programs with organizational goals, industry standards, and contract requirements
Create and maintain the Quality Program Plan (QPP) aligned with the Performance Work Statement (PWS) and quality standards
Design, maintain, and execute surveillance schedules
Lead comprehensive internal audits covering processes and deliverables
Prepare and deliver Monthly Quality Status Reports with metrics and analysis for internal and external stakeholders, including Federal or defense contracting entities
Evaluate compliance with PWS standards, Acceptable Quality Levels (AQLs), deliverables, staffing commitments, and performance objectives
Monitor and leverage performance data to exceed contractual obligations and operational goals
Lead root-cause analyses, corrective action plans, preventive action measures, and trend analyses
Verify issue closure and track measurable progress through structured processes
Coordinate with site quality focal points to ensure program consistency and quality execution
Independently execute quality functions and maintain boundaries of responsibility to avoid conflicts of interest
Support team cross-training and coverage of critical quality functions
Perform other duties as assigned
Report to the Program Manager

Requirements

Bachelor’s degree in quality, engineering, business administration, operations, or a related field (equivalent experience will be considered in lieu of a degree)
Minimum of 8+ years of experience in quality assurance, compliance, or technical operations
At least 3+ years leading a quality program on a Federal or defense contract
Expertise in audit planning, quality metrics development, PWS/AQL interpretation, root-cause analysis, data analysis, and customer reporting
Top Secret/SCI Clearance is required
Must be able to pass a background check; additional project/client background checks may be required
Exceptional interpersonal, verbal, and written communication skills
Excellent organizational, analytical, and problem-solving skills
Ability to multitask and prioritize in a fast-paced environment with changing priorities
Self-motivated; able to work independently and on a multifunctional team
Ability to handle sensitive and confidential information appropriately
Proficient in MS Office, Word, Outlook, PowerPoint, and Excel
Strong analytical capabilities for interpreting data, identifying trends, and developing actionable insights
Comprehensive knowledge of Federal or defense contracting requirements, contract performance standards, and AQLs
Proficient in surveillance and audit planning
Ability to lead cross-functional teams and foster relationships with internal and external stakeholders
Physically and mentally able to perform duties for extended periods
Ability to use computers and office productivity tools with sufficient speed
Ability to establish a productive and professional workspace
Ability to sit for long periods while looking at a computer screen
Willingness and ability to work a flexible schedule, including holidays and outside normal business hours
Willingness to provide occasional after-hours support for incidents, exercises, deadlines, and travel obligations
Preferred: ASQ Certified Manager of Quality/Organizational Excellence (CQM/OE), Certified Quality Engineer (CQE), ISO 9001 Lead Auditor, Lean Six Sigma, or comparable quality credentials

Core Competencies

Demonstrates expertise in developing and sustaining Quality Management Programs aligned with Federal or defense contracting standards, including audit planning, quality metrics development, and root-cause analysis. Proficient in leveraging performance data to exceed contractual obligations while maintaining effective communication with stakeholders.

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