Quality Program Manager

CommonSpirit Health Philanthropy; Tacoma (WA); On-site; USD 80,000 - 110,000; Full time

Job summary

An established industry player in healthcare is seeking a dedicated professional to lead quality improvement initiatives. In this role, you will be responsible for planning and evaluating evidence-based clinical quality management programs aimed at enhancing patient safety and clinical outcomes. You will work collaboratively with multidisciplinary teams to implement best practices and monitor quality indicators. This position offers a unique opportunity to make a significant impact on community health through innovative quality improvement strategies. If you are passionate about healthcare excellence and have a strong background in quality management, this role is perfect for you.

Qualifications

• 5+ years of related work experience in healthcare administration or nursing.
• 3 years of acute care management responsibility with Quality Improvement work.

Responsibilities

• Plan, implement, and evaluate clinical quality management initiatives.
• Collaborate with teams to improve patient safety and clinical outcomes.

Skills

Analytical Ability

Problem-Solving

Quality Improvement Methodologies

Data Collection and Analysis

Education

Bachelor’s degree in healthcare administration

Master’s degree in a healthcare discipline

Tools

Lean/Six Sigma

Virginia Mason Production System

IHI IA Certificate

Job description

Overview

In 2020 united in a fierce commitment to deliver the highest quality care and exceptional patient experience Virginia Mason and CHI Franciscan Health came together as natural partners to build a new health system centered around the patient: Virginia Mason Franciscan Health. Our combined system builds upon the scale and expertise of our nearly 300 sites of care including 11 hospitals and nearly 5000 physicians and providers. Together we are empowered to make an even greater impact on the health and well-being of our communities.

Responsibilities

This job is responsible for planning, implementing and evaluating evidence-based clinical quality management/improvement plans/programs/initiatives for the assigned Virginia Mason Franciscan Health (VMFH) facility or regional program (e.g. Leapfrog) designed to achieve measurable improvements in patient perception/safety, utilization of clinical resources and sustained achievement of desired clinical outcomes. Work focuses on all aspects of quality process improvement and is conducted in accordance with professional standards, organizational objectives and applicable regulatory/accreditation requirements. An incumbent collaborates with physicians, management/staff and clinical service lines in carrying out performance improvement projects/initiatives relating specifically to quality management/reporting, and monitors quality indicators/results to identify/address weaknesses and recurring variances from established standards.

Work also includes overseeing various multi-disciplinary teams, providing support, expertise and guidance in: 1) the application of accepted clinical quality improvement methodologies/tools; 2) data collection and statistical/operational analysis; 3) risk assessment and outcomes measurement; 4) evidence-based best practices research; 5) documenting and implementing process improvements; and 6) evaluating desired vs. actual clinical effectiveness of performance improvement efforts.

Work requires considerable knowledge of quality objectives/indicators and related quality improvement concepts, methodologies and tools. Considerable understanding of the importance of data to performance improvement processes (e.g. establishing baseline, providing objective measurement, determining the degree of the problem, showing variation/causes of variation, identifying root causes, developing appropriate solutions, etc) is also required. Duties performed involve weighing and evaluating many factors requiring judgment, analytical ability and problem-solving in dealing with complex data and situations.

Qualifications

Education/Work Experience Requirements:

1. Bachelor’s degree in healthcare administration, nursing or other healthcare-related field, and five years of progressively responsible related work experience that would demonstrate attainment of the requisite job knowledge.
2. Minimum of three (3) years of acute care management responsibility including one (1) year of Quality Improvement work.
3. Experience developing, and implementing clinical, service and operation process initiatives, both small and large scale.
4. Knowledge and expertise in specific performance/ quality improvement methodologies is preferred (Virginia Mason Production System, Lean/Six Sigma, IHI IA Certificate).
5. Master’s degree in a healthcare discipline is strongly preferred.

Licensure/Certification:

1. Current state license in a clinical field or five (5) years of experience in Quality Management.
2. Certified Professional in Healthcare Quality (CPHQ) within 2 years of employment is required.
3. Certification in a recognized Quality Improvement Methodology (IHI IA Certificate, LEAN, Six Sigma, etc) preferred.