Quality Program Manager

Virginia Mason Franciscan Health; Tacoma (WA); On-site; USD 80,000 - 110,000; Full time

Job summary

An established industry player is seeking a dedicated Clinical Quality Manager to lead initiatives that enhance patient safety and improve clinical outcomes. This role involves collaborating with various stakeholders to implement evidence-based practices and monitor quality indicators. The ideal candidate will possess a strong background in healthcare administration and quality improvement methodologies. Join a dynamic team committed to delivering exceptional patient experiences and community health improvements. If you are passionate about quality management and have a track record of driving performance improvements, this opportunity is perfect for you.

Qualifications

• 5+ years of experience in healthcare administration or related field.
• Knowledge of quality improvement methodologies and data analysis.

Responsibilities

• Plan and implement clinical quality management initiatives.
• Oversee multidisciplinary teams for quality improvement projects.

Skills

Analytical Judgment

Problem-Solving

Data Collection and Analysis

Quality Improvement Methodologies

Education

Bachelor’s Degree in Healthcare Administration

Master’s Degree in Healthcare Discipline

Tools

Lean/Six Sigma

Virginia Mason Production System

Job description

Responsibilities

This role involves planning, implementing, and evaluating evidence-based clinical quality management and improvement initiatives for the Virginia Mason Franciscan Health (VMFH) facility or regional program (e.g., Leapfrog). The goal is to achieve measurable improvements in patient perception, safety, clinical resource utilization, and sustained clinical outcomes. The work encompasses all aspects of quality process improvement, conducted according to professional standards, organizational objectives, and regulatory requirements. The incumbent collaborates with physicians, management, staff, and clinical service lines on performance improvement projects related to quality management and reporting. They monitor quality indicators to identify and address weaknesses and variances from standards.

The role also includes overseeing multidisciplinary teams, providing expertise and guidance in:

1. Application of clinical quality improvement methodologies/tools
2. Data collection and analysis
3. Risk assessment and outcomes measurement
4. Research on evidence-based practices
5. Documenting and implementing process improvements
6. Evaluating clinical effectiveness of improvement efforts

It requires extensive knowledge of quality objectives, indicators, and improvement methodologies, as well as understanding the importance of data in performance processes. The role involves analytical judgment, problem-solving, and dealing with complex data and situations.

Qualifications

Education/Work Experience:

• Bachelor’s degree in healthcare administration, nursing, or related field, with five years of progressively responsible related work experience.
• At least three years of acute care management responsibility, including one year in Quality Improvement.
• Experience in developing and implementing clinical, service, and operational initiatives.
• Knowledge of quality improvement methodologies (preferred: Virginia Mason Production System, Lean/Six Sigma, IHI IA Certificate).
• Master’s degree in a healthcare discipline is strongly preferred.

Licensure/Certification:

• Current state license in a clinical field or five years of experience in Quality Management.
• Certified Professional in Healthcare Quality (CPHQ) within two years of employment.
• Certification in recognized Quality Improvement Methodologies (preferred).

Overview

In 2020, Virginia Mason and CHI Franciscan Health united to deliver high-quality care and exceptional patient experiences, forming Virginia Mason Franciscan Health. The system includes nearly 300 care sites, 11 hospitals, and almost 5,000 physicians and providers, committed to improving community health and well-being.