Quality Program Manager

Citigroup Inc; Honolulu (HI); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Tuition Reimbursement

Paid time off

Teledoc – virtual doctor visits

Dental and vision

Job summary

Citigroup Inc. seeks a Quality Program Manager to support the QSTR team in Hawaii. You will drive continuous improvement, manage quality, safety, reliability and transportation initiatives, educate internal customers, and ensure successful implementation of QSTR programs.

You will lead process improvements, audits, and training while coordinating with local management to address findings and maintain compliance with safety guidelines. Travel expected for regional activities.

Qualifications

• High school diploma required; college degree in industrial/manufacturing engineering or operations management preferred
• Lean/Six Sigma Green Belt or equivalent
• 2+ years in a manufacturing setting
• Proven effective written and verbal communication skills

Responsibilities

• Be a continuous improvement ambassador through benchmarking, projects, and kaizen events
• Support processes (document control, management review) and KPI usage across QMS/EHS
• Promote supplier quality via NCP/RMA management and regional audits
• Assist with internal audits and address management findings
• Train on processes/tools and create training materials
• Coordinate inspections/audits and support safety programs
• Assist with emergency action planning and site preparedness
• Support maintenance management system procedures and asset maintenance plans
• Engage in site huddles and communicate regional QSTR performance
• Maintain a safe, clean work area following safety guidelines
• Other duties as assigned

Skills

Continuous improvement

Project management

Kaizen events

Communication

Data analysis

Training

Audits

Safety programs

Education

Industrial/Manufacturing engineering

Operations management

Job description

Overview

Quality Program Manager is an integral part of the QSTR (Quality, Safety, Reliability and Transportation) Team. The role is responsible for assisting with the execution of continuous improvement and managing quality/safety/reliability/transportation programs. As a QSTR ambassador, this role will be charged with educating internal customers on QSTR-related processes and assisting with the successful implementation of QSTR initiatives.

Responsibilities

• Be a continuous improvement ambassador through external benchmarking, project/system management, and leading kaizen events
• Support processes (document control, management review), product projects, systems (corrective action, calibration)/system execution (QMS, EHS), and KPI usage
• Promote supplier quality by managing the NCP/RMA process and supporting regional supplier audits
• Assist with internal (ISO)/process audits and work with local management to address findings
• Train on processes/tools, qualify team members, create training materials, and record/report as required
• Work with management to ensure inspections/audits are executed
• Assist with emergency action planning and response through site plans/preparedness, regulatory records/reporting, and higher risk workplans
• Support maintenance management system procedures and implementations
• Review/update asset care plans and coordinate regional asset maintenance efforts to ensure plan timeline adherence
• Resolve maintenance rework issues, identify non-compliant vendors, and collaborate with local vendors to improve service scheduling priority
• Engage in site huddles and create regional QSTR performance and execution communications
• Maintain work area, equipment, and tools in a clean and organized manner; follow all Safety Guidelines
• Other duties as assigned

Qualifications

Education:

• A high school diploma or GED is required; college degree in industrial or manufacturing engineering or operations management, or experience working in a manufacturing setting and familiarity with safety, quality, industrial equipment preferred

Continued education experience in profession preferred (i.e., Lean/Six Sigma Green Belt):

• Lean/Six Sigma Green Belt or equivalent

Experience & Skills:

• At least 2 years in a manufacturing setting, preferably in an industrial environment
• Proven effective written and verbal communication skills
• Demonstrated analytical, conceptual, and planning skills
• Proven math and PC literacy skills
• Evidenced detail orientation and self-motivation in a role
• Must successfully complete a criminal background check, drug screen and E-verify

Safety

• Demonstrate care and concern for all team members
• Understand and lead the execution of Mazzella safety programs and training for team members and stakeholders
• Make safety a daily point of emphasis and regularly communicate as much with your teams
• Report all injuries, incidents and near hits immediately and investigate to identify root cause and corrective actions
• Keep yourself and others safe by identifying hazards and implementing control measures to eliminate/reduce risk
• Contact Director of Safety upon being contacted by an official of a regulatory agency such as OSHA, EPA, etc.

Travel

Travel for this position will be approximately 25%.

Benefits

• Market competitive compensation and a wide range of benefits, including paid time off, affordable and comprehensive health insurance, dental, vision, 401(k) with company match, life insurance, and disability insurance
• Team-oriented environment
• Work life/ Home life balance
• Growth and Development Opportunities including a Lifelong Learning Career Path
• Humble, Hungry, Smart Culture
• Market Competitive Salaries
• Free Virtual Doctor visits with $0 copay (Teledoc)
• Tuition Reimbursement