Quality Program Manager

Skookum Aerospace Manufacturing; Bremerton (WA); On-site; USD 85,000 - 124,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) retirement plan

Paid holidays

Vacation time

Tuition assistance

Professional development

Wellness program

EAP

Security clearances

Job summary

Tessera is seeking a Quality Program Manager in Bremerton, WA, to lead and audit quality systems and documentation across locations, ensuring ISO 9001, CIMS-GB, and AS9100D compliance. You will drive process improvements and supervise audits, partnering with cross-functional teams to meet Tessera’s quality objectives.

The role requires a Bachelor’s degree in Quality Systems and 8+ years of related experience, with travel to sites nationwide as needed.

Qualifications

• Bachelor’s degree in Quality Systems or related field is required.
• 8+ years of previous Quality Systems Management experience is required.
• Must be mobile and able to work in a diverse, high-pressure, and fast-paced environment.

Responsibilities

• Lead and audit ISO 9001, CIMS-GB, and AS9100D quality systems across Tessera locations.
• Develop and execute quality policies, procedures, and training to ensure regulatory compliance.
• Coordinate cross-functional teams to document, certify, and maintain quality system data.

Skills

Quality Systems

Leadership

Cross-functional collaboration

Education

Bachelor’s degree in Quality Systems

Job description

About Tessera

Tessera is a national leader in creating meaningful employment opportunities for individuals with disabilities and veterans. We are a dynamic and growing organization of social entrepreneurs dedicated to building strong communities and delivering exceptional service. About Tessera: A recognized leader in inclusive employment and workforce development. A mission-driven team of innovative and passionate professionals. Operating self-sustaining businesses across 15 states and the District of Columbia, with a workforce of more than 2,000 employees. Committed to providing outstanding customer experiences across all service lines. Focused on supporting employee growth through robust training, development, and support programs. Our Bremerton, Washington Home Office supports nationwide operations with a highly skilled and motivated team specializing in finance, human resources, vocational and workforce development, information systems, strategy, business development, communications, marketing, quality, safety, learning, and more.

Location

Bremerton, Washington

Compensation

Compensation: $85,200.00 - $123,500.00 per year (Tessera's compensation strategy is to position new employees between the minimum and midpoint of this range, depending on qualifications and experience.)

Work Schedule

Work Schedule: Full-time, Monday - Friday 7:30 am - 4:00 pm (flexible start and end times depending on scheduling needs)

Role Overview

As a Quality Program Manager, you’ll… The Tessera Quality Program Managers provides leadership to ensure all documentation is created, reviewed, approved, and retained in accordance with established procedures and regulatory compliance requirements. They are responsible for the management and direction in coordinating all quality system data and operational/administrative ISO systems companywide. The position works closely with all Tessera non-Facility Management business lines, contract sites, and Home Office departments along with the associated Cross Functional Team (CFT) organizations in documenting, certifying, and maintaining all quality systems within all Tessera certified operating locations. Responsible for the ISO Quality System’s compliance through certified audited systems and quality assurance program Supports all operational locations by providing guidance and assistance to achieve and maintain the company’s quality objectives, including ISO 9001, CIMS-GB, and AS9100D certifications. Janitorial contracts that previously achieved third-party ISO certification and are now part of the West Sound BOSC will be expected to maintain their ISO9001 certification. Responsible for all activity results as they relate to quality and ISO systems planning and execution. Works with operational managers to formulate and implement policies and procedures to facilitate, clarify, and correct Tessera system processes. Analyzes measured performance results and efficiency of the systems and recommends corrective actions, as needed. Develops strategies for customer support pertaining to quality assurance/performance improvement activities and oversees reporting as required with submission of root cause analysis and findings. Manages corporate level documents and changes to the system Interfaces with and proactively collaborates with regulatory, development, and operational functions associated with the non-Facility Management business lines and contract sites to meet Tessera deliverables and achieve timely approvals. Participates in cross-functional teams as required to meet relevant requirements, collaborates and reviews systems reporting and internal processes. Responsible for developing and executing long-term operations reporting procedures in the ISO 9001, CIMS-GB, and AS9100D system, as well as the short-term tactical operational reporting procedures and activities of the divisions with a goal to maximize ease and speed of deployment, reduce costs, and provide outstanding internal and external customer support. Assist in development of new systems or testing methodologies as required. Deliver, maintain, and control issuance and maintenance of the Quality Management Sytem’s policies and procedures. Act as the Lead Quality Auditor, whose responsibility it will be to run quality audit teams during audits. Plan, schedule, lead, and document Quality Systems audits to assure compliance. Responsible for achieving and producing periodic review data. Travel as required to Tessera operational locations nationwide. Assist Quality Director with Quality department operations Train Quality department staff and field Quality Inspectors to the Quality arena Manage and evaluate Quality Management and assurance systems performance Establish departmental quality customer service levels Identify procedures that require updating, implement recommended changes and make necessary changes as required. Ensure that all departments/employees impacted by changes are informed/involved as needed to ensure successful implementation. Coordinate and track departmental responsibilities and requests on areas of concern that need to be addressed and/or communicated. All Other Duties as Assigned.

Desired Qualities

• Consider yourself a people person.
• Love working on collaborative teams.
• Are dedicated to internal and external customer service.
• Take pride in your work.
• Are drawn to serving others and want to challenge yourself through mission-driven work.

Benefits

• Medical, Dental, Vision, Life & Short-Term Disability Insurance
• Elective 401(k) retirement plan with a 3% employer discretionary contribution after 90-days of employment
• Flexible Spending Accounts for both medical and dependent care
• 11 paid federal holidays
• Accrual of 12 paid days of vacation
• Paid sick leave
• Potential shared earning bonus
• Tuition assistance is available after 1 year of employment
• Potential scholarships for qualified dependents
• Professional development, certifications, and training opportunities
• Verizon wireless discount
• Employee Assistance Program (EAP), and an engaging wellness program
• Public Service Loan Forgiveness eligibility for full-time employees

Core Competencies

• Purpose – Understands and supports Tessera's mission of creating opportunities for people with disabilities and veterans.
• Values – Inclusion: Treats others with dignity and respect, demonstrates awareness of people of all abilities, and contributes to an inclusive workplace.
• Partnership: Works collaboratively with coworkers, supervisors, and stakeholders to achieve shared goals.
• Integrity: Acts honestly, follows through on commitments, and takes accountability for actions and results.
• Safety Mindset – Follows all safety procedures and takes ownership of personal safety. Speaks up about hazards, concerns, and opportunities to improve safety. Participates in safety initiatives and continuous improvement efforts.
• Operations Excellence – Completes work with quality, reliability, and attention to detail. Takes ownership of responsibilities and contributes to team success through collaboration and consistency.
• Customer Service – Treats customers, coworkers, and stakeholders with professionalism and respect. Communicates clearly and represents Tessera positively in all interactions.

Desired Skills and Experience

• Bachelor’s degree in Quality Systems or related field is required
• 8+ years of previous Quality Systems Management experience is required
• Combination of education and previous experience will be considered
• Must be mobile and able to work in a diverse, high-pressure, and fast-paced environment
• Must be able to communicate effectively and professionally with all levels of Tessera organization
• Must have high attention to detail
• Travel to Tessera sites is required
• A valid state driver's license is required with the ability to obtain and maintain coverage by Tessera’s insurance
• Access to a federal military installation requires a REAL ID-compliant driver's license or an acceptable alternative, such as a U.S. passport or military ID, in accordance with the REAL ID Act. Please visit this website for more information: https://www.dhs.gov/real-id.
• Must be able to obtain and maintain applicable security clearances and installation access
• A background check and E-Verify will be conducted for this position

Equal-Opportunity Statements

Tessera is an Equal Opportunity Employer - Women/Minority/Veteran/Disabled - Tessera participates in E-Verify

Contact for Accommodation

If you require an accommodation or support, please contact us at [phone] or email [e-mail].

About Tessera (additional)

Tessera is a national non-profit, government contractor that is dedicated to 'Creating Opportunities for People with Disabilities' through hiring and supporting individuals with disabilities and veterans with disabilities. We take pride in our mission-focused culture, our Core Values, Diversity, Partnership, Commitment, Integrity, and Quality, and our dedication to providing a safe and respectful work environment to our employees. Individuals with disabilities are encouraged to apply. Tessera is here to help you with the recruitment process. Tessera is committed to creating opportunities for people with disabilities, a purpose that drives everything we do. As a trusted provider in facility management, manufacturing, and vehicle maintenance, we focus on investing in our people to deliver exceptional results for our customers. Our customers rely on Tessera to consistently provide high-quality products and services, enabling them to achieve their goals. We fulfill our purpose when our customers meet theirs. At Tessera, we prioritize leadership development and are dedicated to specialized recruitment, career advancement, and job training. As a national leader in Disability and Veteran recruitment, hiring, and retention, Tessera continues to empower individuals and drive success across industries. At Tessera, we offer competitive wages and benefits, along with opportunities for professional growth. Working here is more than just a job; it's a meaningful career that enables you to make a positive impact every day. We currently support over 1,700 employees across 13 states and Washington, D.C., and continue to expand nationwide.

Post Date

Date Posted: 09/24/2026