Quality Product Support Engineer

Techtronic Industries Power Equipment; Anderson (SC); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Tuition assistance

401(k) plan

Medical/dental/vision coverage

Vacation

Paid holidays

Job summary

Techtronic Industries Power Equipment is hiring for a Quality PSE in Anderson, SC. The role focuses on acting as the voice of the customer, leading cross-functional continuous improvement projects, and analyzing customer data to Drive product quality in the Outdoor Products division.

The candidate will review metrics, present quality data, and support product development and supplier quality initiatives while traveling globally as needed.

Qualifications

• BS or BA or equivalent in engineering or related field.
• 2-year degree with up to 5 years of quality experience accepted.
• Preferred knowledge of Quality Management Systems (ISO 9001).

Responsibilities

• Review metric data from multiple sources to identify issues and opportunities from the customer perspective.
• Prepare and present quality data showing progress toward goals.
• Present analysis results to product development teams.
• Lead regular cross-functional meetings with product development teams.
• Lead root cause analysis (8D / 5 Why).
• Support quality in new product development with product quality history analysis.
• Support Supplier Quality in parts development and corrective actions.
• Participate in policy and objective formulation.
• Inspect components for conformance to specifications.
• Develop inspection instructions and equipment; perform system audits.

Skills

Root cause analysis

Data analysis

Excel

Power BI

Cross-functional collaboration

Education

BS/BA or equivalent in engineering

2-year degree with up to 5 years quality experience

Tools

Minitab

Reliasoft

JMP

Job description

Job Description: TTI Consumer Power Tools, Inc., has an opening in its Anderson, SC facility for a Quality PSE (Product Support Engineer) that will act as the voice of the customer (VOC) and lead cross-functional continuous improvement projects in the Outdoor Products division. We offer competitive wages and a comprehensive benefits package including tuition assistance, 401(k), medical/dental/vision coverage, vacation, and holidays.

Scope: A cross-functional leader focusing on continuous improvement of the products in the Outdoor Products division by comprehensively analyzing customer experience data sources, identifying product improvement opportunities, and ensuring their implementation within current and new products.

Responsibilities / Skills

• Regularly reviews metric data from various sources to identify issues, trends, and improvement opportunities in the products from the customer perspective.
• Prepares and presents quality data regarding all products and product categories to indicate progress towards company goals and objectives.
• Prepares and presents results of analysis to product development teams.
• Conducts regular cross-functional meetings with product development teams.
• Lead root cause analysis (8D / 5 Why).
• Supports the quality function on new product development projects with product quality history analysis.
• Supports Supplier Quality in all phases of interaction with suppliers, including development of new parts and assemblies, improvement of existing parts and assemblies and Corrective Action when necessary.
• Participates as an active member in the development, planning and formulation of policies, objectives, and goals.
• Inspect and analyze components and products for conformance to specifications.
• Develop inspection instructions and Equipment.
• Perform system audits to assure procedures are being followed.
• Global Travel required.
• Performs other duties as assigned.
• Update procedures, statistical techniques, testing mechanisms, and equipment.
• Maintain a current knowledge of: Statistical process control and AQL sampling methodologies.
• The latest drawing and test specification standards (Geometric Dimensioning & Tolerance, etc.).
• The latest gauging methods, procedures and software and introduce them into the company where appropriate.
• Apply statistical methods such as gauge R & R, design of experiments and statistical process control to quality related issues.
• Perform process and quality system audits to ensure conformance to specifications and documented procedures.
• Research, develop and revise Quality Policies, Procedures, System Instructions, Process Control Plans and Work Instructions.
• The structure and workings of the Milwaukee Quality Management System and all certifying agency requirements.

Education And Experience

• BS or BA or equivalent experience in an engineering role, or a 2-year degree with up to 5 years of quality experience
• Preferred: working knowledge of QMS (Quality Management System) (ex: ISO 9001)

Other Requirements

• Ability to travel globally (up to 30%)
• Strong Microsoft Excel and/or Power BI skills a plus
• Previous exposure with Design of Experiments, life data analysis, and other related statistical tools and software (i.e. Minitab, Reliasoft, JMP) a plus
• Previous exposure to quality management systems and structures including auditing and control plan creation
• Written and verbal communication skills and creative problem-solving capabilities
• Experience and knowledge using power tools is preferred

PHYSICAL REQUIREMENTS

Prolonged periods of sitting at a desk and working on a computer. Must be able to lift as much as 30 pounds at times.

The above statements are intended to describe the general nature and level of work performed by employees assigned to this position. This document is subject to change at any time and is not intended to be exhaustive of all duties, responsibilities, and skills required by employees with this position title.

TTI is a world-class leader in design, manufacturing and marketing of Power Tools, Hand Tools, Outdoor Power Equipment, and Floor Care and Appliances for consumers, professional and industrial users in the home improvement, repair and construction industries. Our unrelenting strategic focus on Powerful Brands, Innovative Products, Operational Excellence and Exceptional People drives our culture. TTI was founded by Mr. Horst Julius Pudwill and Prof. Roy Chi Ping Chung BBS JP in 1985, yet the history of TTI's unique and growing portfolio of world-famous brands stretches back at least one hundred and fifty years. Through a clear and consistent strategy of acquiring and developing established brands, TTI has grown to become a clear market leader in power tools, outdoor power equipment, hand tools and floor care appliances worldwide. TTI is proud of its own history, and proud, too, of the huge legacy of tradition and excellence that we have inherited from the brands that make up our Company today. TTI actively promotes a strong corporate culture of respect and ethical integrity. Our Values are our beliefs, principles and standards that do not change over time. Values are the resources we draw on when asked to make decisions. They form the groundwork for our ethical behavior. All that we do at TTI must be consistent with the values to which we subscribe.