Quality Process Manager

General Dynamics IT; United States; Hybrid; USD 98,000 - 121,000; Full time

Benefits offered by this job

AI-enabled professional growth tools

Leadership development programs

Competitive pay and benefits

401(k) match

Job summary

General Dynamics IT in Austin, TX is seeking a Quality Process Manager to ensure enterprise quality across Infrastructure Operations for VA programs. You will lead quality governance, develop plans, and drive continuous improvement with cross-functional teams.

The role requires 5+ years of related experience, ITSM expertise, and the ability to deliver performance dashboards and corrective-action processes while engaging VA leadership for transparency.

Qualifications

• Bachelor's degree or equivalent and 5 years of experience
• Experience leading quality management, performance analysis, or process governance in enterprise IT environments
• Demonstrated expertise in establishing quality controls, evaluating compliance, and supporting federal performance standards
• Strong understanding of ITSM, service delivery operations, and enterprise-class process management
• Ability to evaluate technical documentation, deliverables, workflows, and operational outputs for completeness and accuracy
• Experience developing quality plans, audit artifacts, performance dashboards, and corrective-action processes
• Excellent written, analytical, and stakeholder communication skills
• Ability to collaborate across service lines, technical teams, and federal organizations

Responsibilities

• Lead enterprise quality management across Infrastructure Operations to meet VA performance standards
• Oversee quality governance, develop and maintain quality control plans
• Direct compliance reviews, validate documentation accuracy
• Ensure adherence to VA's technical, schedule, cost, staffing, and management metrics
• Partner with service line leaders, program managers, and technical teams to measure performance and reduce rework
• Manage enterprise-wide quality measurement systems and dashboards
• Identify risks, document resolutions, and coordinate cross-team process improvements
• Engage VA leadership to clarify expectations and provide visibility into performance trends

Skills

Performance metrics

Process improvements

Process quality control

Education

Bachelor's degree or equivalent

Tools

ITSM

Job description

Type of Requisition

Regular

Clearance Levels

Must Currently Possess: None

Must Be Able to Obtain: None

Public Trust/Other Required: MBI (T2)

Job Family

Software Engineering

Job Qualifications

Skills: Performance Metrics, Process Improvements, Process Quality Control Certifications: None Experience: 5 + years of related experience US Citizenship Required: Yes

Job Description

Seize your opportunity to make a personal impact as a QUALITY PROCESS MANAGER supporting the Department of Veterans Affairs (VA) GDIT is your place to make meaningful contributions to challenging projects, build your skills, and grow a rewarding career.

At GDIT, people are our differentiator. As a QUALITY PROCESS MANAGER supporting the Department of Veterans Affairs (VA) in Austin Texas, you will help ensure today is safe and tomorrow is smarter.

How a Quality Process Manager will make an impact

Join GDIT to support the Department of Veterans Affairs (VA) through the Infrastructure Operations Support Services program. As the Quality & Process Manager, you will lead enterprise quality management across Infrastructure Operations-ensuring all deliverables, operational outputs, and service line activities consistently meet VA performance standards.

You will oversee quality governance, develop and maintain quality control plans, direct compliance reviews, validate documentation accuracy, and ensure adherence to VA's technical, schedule, cost, staffing, and management performance metrics. You will partner with service line leaders, program managers, and technical teams to measure performance, streamline workflows, reduce rework, and embed quality criteria across all projects and services.

You will manage enterprise-wide quality measurement systems, maintain dashboards and performance logs, track milestones, evaluate responsiveness and technical correctness, and coordinate cross-team process improvements. You will proactively identify risks, document resolutions, align processes across teams, and support stable, reliable program delivery.

You will engage directly with VA leadership and stakeholders to clarify expectations, provide visibility into performance trends, deliver reviews and briefings, and incorporate feedback into continuous improvement efforts. Your communication practices ensure transparency, alignment, and trust across IO operations.

You will drive continuous improvement by identifying process gaps, modernizing documentation, strengthening controls, maturing performance measurement, and advancing automation-ensuring IO delivery remains disciplined, repeatable, reliable, and continuously improving.

What You'll Need to Succeed

Required Qualifications

• Bachelor's degree or equivalent and 5 years of experience
• Experience leading quality management, performance analysis, or process governance in enterprise IT environments
• Demonstrated expertise in establishing quality controls, evaluating compliance, and supporting federal performance standards
• Strong understanding of ITSM, service delivery operations, and enterprise-class process management
• Ability to evaluate technical documentation, deliverables, workflows, and operational outputs for completeness and accuracy
• Experience developing quality plans, audit artifacts, performance dashboards, and corrective-action processes
• Excellent written, analytical, and stakeholder communication skills
• Ability to collaborate across service lines, technical teams, and federal organizations

Desired Qualifications

• Experience supporting VA, federal agencies, or regulated environments
• Six Sigma, Lean, ITILv4, or quality-management certification
• Familiarity with federal performance frameworks, QASP evaluation criteria, and quality assurance surveillance methods
• Experience with enterprise reporting tools and performance analytics

Security Clearance

• Must be able to obtain a Public Trust clearance

Legal & Location

Location: Austin, TX (hybrid)

No visa sponsorship is available for this position

Scheduled Weekly Hours: 40

Travel Required: Less than 10%

Telecommuting Options: Remote

Work Location: Any Location / Remote

GDIT IS YOUR PLACE

• AI-enabled professional growth tools
• Leadership development and internal mobility programs
• Competitive pay, benefits, and 401(k) match
• Mission-focused culture supporting Veterans
• Opportunities to modernize VA's cloud financial ecosystem and strengthen cost efficiency, accountability, and business value across nationwide operations

Compensation

The likely salary range for this position is $97,968 - $120,750. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Benefits

Total Rewards at GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k)