Quality & Process Improvement Lead

HealthBay; Columbus (OH); Hybrid; USD 115,000 - 135,000; Full time

Benefits offered by this job

Hybrid work arrangement

Sign-on bonus

Phone/internet stipend

Professional development opportunities

Job summary

HealthBay is seeking a Quality Manager to own quality initiatives across departments, driving consistency, efficiency, and better customer outcomes. You will lead cross-functional teams, identify risks, implement corrective actions, and sustain improvements with data-driven oversight.

The role emphasizes root-cause analysis, dashboards, and collaboration with operations, technology, and leadership to deliver measurable impact and compliance with quality standards.

Qualifications

• 5+ years of professional experience in quality management, quality assurance, operations, process improvement, compliance, or a related field.
• Strong understanding of quality-management principles and corrective-action processes.
• Experience analyzing performance data and identifying trends.
• Strong problem-solving and root-cause-analysis skills.

Responsibilities

• Develop and maintain practical quality standards, procedures, and controls.
• Monitor quality performance and identify trends, risks, and areas requiring attention.
• Establish and track quality objectives and key performance indicators.
• Ensure teams understand and consistently follow established quality requirements.
• Identify opportunities to improve processes, reduce errors, and eliminate recurring problems.
• Lead root-cause analysis and corrective-action initiatives.
• Develop practical solutions and monitor their effectiveness.
• Partner with teams to implement improvements and ensure changes are sustained.
• Conduct or coordinate quality reviews, assessments, and internal audits.
• Monitor compliance with applicable company, contractual, and regulatory requirements.
• Maintain appropriate quality documentation and records.
• Support external audits and customer quality requirements when applicable.
• Analyze quality data and prepare clear reports for leadership.
• Develop dashboards and performance measurements where appropriate.
• Communicate quality issues, trends, and recommendations to management.
• Use data to identify opportunities for operational improvement.
• Work closely with operations, project management, technology, and business teams.
• Provide guidance and support when quality issues arise.
• Facilitate quality reviews and improvement initiatives.
• Build strong working relationships across departments and influence positive change.
• Monitor quality expectations for applicable vendors and service providers.
• Review vendor performance and help resolve recurring quality issues.
• Collaborate with external partners to establish appropriate quality standards.

Skills

Quality management

Process improvement

Root-cause analysis

Data analysis

Cross-functional collaboration

Education

Bachelor's degree

Job description

HealthBay is seeking a Quality Manager to own quality initiatives across departments, driving consistency, efficiency, and better customer outcomes. You will lead cross-functional teams, identify risks, implement corrective actions, and sustain improvements with data-driven oversight.

The role emphasizes root-cause analysis, dashboards, and collaboration with operations, technology, and leadership to deliver measurable impact and compliance with quality standards.