Quality & Performance Improvement Specialist

Lakeside Behavioral Health System; Memphis (TN); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Tuition assistance

Paid time off

401k with company match

Excellent benefits

Job summary

Lakeside Behavioral Health System seeks a Quality and Performance Improvement coordinator to assist in coordinating functions, collect data, prepare reports, and analyze PI data. The role supports the Quality Committee and ensures timely investigations with well-documented reports.

Responsibilities include monthly chart audits, maintaining compliance with regulatory standards, and serving as a contact during absences of the Director of Regulatory Compliance.

Qualifications

• Bachelor’s degree in health care related field required.
• Master Degree in Social Work or RN/LPN/LPC/LCSW/LMSW license preferred.

Responsibilities

• Coordinate Quality and Performance Improvement functions and collect data.
• Perform monthly chart audits to ensure regulatory standards are met.
• Investigate incidents and maintain documentation of investigations and reports.

Skills

Regulatory knowledge

Quality improvement

Auditing

MS Office / EMR

Education

Bachelor's degree in healthcare

Master's degree in Social Work or nursing license preferred

Tools

EMR systems

Job description

Responsibilities

Lakeside Behavioral Health System provides an excellent opportunity for those seeking to be part of a team-oriented and compassionate organization. Our staff tell us that our team is their number one reason for working at Lakeside and we offer competitive compensation, excellent comprehensive benefits, opportunities for advancement, tuition assistance, and paid time off.

Since 1969, Lakeside has been the premier provider of specialized behavioral health and addictive disease services in the Memphis and Mid-South region. The 365-bed facility is one of the largest free-standing psychiatric hospitals in the United States. We are located on a serene 37-acre campus in northeast Shelby County, serving as the setting for the treatment for children, adolescents, young adults, adults and seniors. Lakeside’s comprehensive programs treat disorders such as bipolar disorder, psychological trauma, depression and anxiety, mental illness and addictive disease disorders such as alcoholism, drug addiction and substance abuse.

Job Description

Assists in the coordination of the overall Quality and Performance Improvement functions. Collects information, prepares reports, and analyzes Quality and PI data. Facilitates the Quality Committee. Performs investigations and reports incidents timely as required. Maintains documentation of investigations and reports. Performs monthly chart audits to ensure regulatory and organizational standards are maintained. Serves as a knowledgeable point of contact during absences of the Director of Regulatory Compliance.

This opportunity provides the following:

• UHS is a challenging and rewarding work environment

• Growth and development opportunities within UHS and its subsidiaries

• Competitive Compensation

• Excellent Medical, Dental, Vision and Prescription Drug Plan for full-time and part-time positions

• 401k plan with company match for full-time and part-time positions

• Generous Paid Time Off

Qualifications

Job Requirements

Education: Bachelor's Degree in health care related field required, Master Degree in Social Work or RN, LPN, LPC, LCSW or LMSW license preferred.

Experience: basic accounting principles, computer programming, spreadsheets, specific healthcare processes, etc.

Knowledge: Knowledge of regulatory and compliance guidelines, especially State, TJC, insurance providers, and other licensing and regulatory agencies. Understanding of Quality and Performance Improvement standards and programs. Solid clinical knowledge required for reading and analyzing medical records. Understanding of Quality and Performance Improvement standards and programs. Ability to maintain a professional demeanor during audits, meetings, and while hosting outside agencies. Ability to maintain confidential information regarding patients, investigations, and other sensitive topics. Proviciency in various computer programs including microsoft Office, EMRs and other databases.

About Universal Health Services

One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (NYSE: UHS) has built an impressive record of achievement and performance. Growing steadily since our inception into an esteemed Fortune 500® corporation, our annual revenues during 2025 were approximately $17.4 billion. In 2026, UHS was again recognized as one of Fortune World’s Most Admired Companies™; and in 2025, ranked #271 on the Fortune 500®; and was #355 among U.S. companies on Forbes Global 2000 World’s Largest Public Companies.

Our operating philosophy is as effective today as it was upon the Company’s founding in 1979, enabling us to provide compassionate care to our patients and their loved ones. Our strategy includes building or acquiring high-quality hospitals in rapidly growing markets, investing in the people and equipment needed to allow each facility to thrive, and becoming the leading healthcare provider in each community we serve.

Headquartered in King of Prussia, PA, UHS has approximately 101,500 employees and through its subsidiaries operates 29 inpatient acute care facilities, 346 inpatient behavioral health facilities and 168 outpatient and other facilities, an insurance offering, a physician network and various related services located in 40 U.S. states, Washington, D.C., Puerto Rico and the United Kingdom. It acts as the advisor to Universal Health Realty Income Trust, a real estate investment trust (NYSE: UHT). For additional information, visit www.uhs.com.

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotions and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws. We believe that diversity and inclusion among our teammates is critical to our success.

Notice

At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skillset and experience with the best possible career path at UHS and our subsidiaries. We take pride in creating a highly efficient and best in class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc. If you are suspicious of a job posting or job-related email mentioning UHS or its subsidiaries, let us know by contacting us at: https://uhs.alertline.com or 1-800-852-3449.