Quality & Performance Improvement Specialist

Independent Living Systems, LLC; California; On-site; USD 90,000 - 120,000; Full time

Job summary

Independent Living Systems is seeking a Quality & Performance Improvement Specialist to drive quality initiatives across our California market. You will partner with clinical, operational, compliance, and provider network teams to monitor performance, analyze trends, and support corrective actions to improve care management services.

The role requires strong analytical skills, advanced Excel and PowerPoint proficiency, and excellent communication and collaboration abilities.

Qualifications

• Bachelor's degree in Nursing, Healthcare Administration, Public Health, Social Work, Quality Management, or related field
• 3+ years of experience in healthcare quality improvement, managed care, care management, or healthcare operations
• Experience with performance management, quality initiatives, and provider oversight
• Strong analytical, reporting, and problem-solving skills
• Advanced Microsoft Excel and PowerPoint proficiency
• Excellent communication and collaboration abilities

Skills

Analytical thinking

Reporting

Problem solving

Advanced Excel

PowerPoint

Communication

Collaboration

Education

Bachelor's degree in Nursing, Healthcare Administration, Public Health, Social Work, Quality Management, or related field

Tools

Visio

Lucidchart

Excel

PowerPoint

Job description

We're Hiring: Quality & Performance Improvement Specialist (California)

Are you passionate about driving quality, improving processes, and using data to create meaningful healthcare outcomes? Join Independent Living Systems (ILS) and help us advance our mission of promoting a higher quality of life and maximizing independence for vulnerable populations.

As a Quality & Performance Improvement Specialist, you will play a key role in supporting quality and performance improvement initiatives across our California market. You'll partner with clinical, operational, compliance, and provider network teams to monitor performance, analyze trends, support corrective action plans, and drive continuous improvement for care management services.

What You'll Bring:

• Bachelor's degree in Nursing, Healthcare Administration, Public Health, Social Work, Quality Management, or a related field
• 3+ years of experience in healthcare quality improvement, managed care, care management, or healthcare operations
• Experience with performance management, quality initiatives, and provider oversight
• Strong analytical, reporting, and problem-solving skills
• Advanced Microsoft Excel and PowerPoint proficiency
• Excellent communication and collaboration abilities

Preferred Qualifications:

• Six Sigma Green Belt or Black Belt certification with hands-on process improvement experience
• Expertise in process mapping and workflow redesign using tools such as Visio, Lucidchart, or similar platforms
• Ability to identify performance gaps, reduce variation, and implement sustainable improvements

If you're looking for an opportunity to make a measurable impact on healthcare quality while working with a mission-driven organization, we'd love to hear from you.