Quality Improvement Manager

Integrated Services for Behavioral Health; Lancaster (OH); On-site; USD 76,000 - 91,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Short-term Disability

Long-term Disability

401K w/ Employer Match

EAP

Job summary

Integrated Services for Behavioral Health in Ohio seeks a Clinical Quality Improvement Manager to lead organization-wide quality initiatives across behavioral health and primary care settings. The role focuses on driving performance improvement, enhancing clinical outcomes, and supporting value-based care programs.

The candidate will analyze quality and population health data, collaborate with leadership, and oversee PIPs, dashboards, and compliance with HRSA, CARF, Medicaid, and Medicare

Qualifications

• Bachelor’s degree in a related healthcare field is required.
• 3–5 years of healthcare quality improvement or population health experience.
• Experience in primary care, behavioral health, FQHC, or integrated care settings preferred.
• Knowledge of PDSA, Lean, Six Sigma, CQI methodologies.
• Familiarity with UDS, HEDIS, CMS quality measures, and value-based reimbursement.

Responsibilities

• Lead organization-wide quality improvement initiatives to improve clinical outcomes and patient experience.
• Develop, implement, and evaluate quality improvement initiatives and PIPs.
• Monitor quality, utilization, and population health data; analyze performance on key measures.
• Collaborate with clinical and operational leaders to identify opportunities and implement data-driven strategies.
• Support regulatory compliance with HRSA, CARF, Medicaid, Medicare, and state regulations.
• Design and oversee data collection, reporting, and dashboards for performance monitoring.
• Provide education and coaching on quality measures, documentation, and regulatory expectations.

Skills

Data analytics

Communication

Project management

Stakeholder engagement

EHR experience

Excel (advanced)

Reporting tools

Education

Bachelor's degree in Healthcare Admin / Public Health / Nursing / Social Work / Psychology / Health Informatics (or related)

Master's degree preferred

Tools

EHR systems

Microsoft Office

Job description

We are seeking a clinical Quality Improvement Manager!

Southeastern, OH

Integrated Services for Behavioral Health (ISBH) is a community-minded, forward-thinking organization dedicated to helping individuals achieve health and well-being. We provide comprehensive behavioral health, primary care, and community-based services throughout Southeast and Central Ohio. Through an integrated, person-centered approach, we work alongside patients, families, and community partners to improve health outcomes and strengthen communities.

The Quality Improvement Manager leads and support organization-wide quality improvement initiatives. This role is ideal for candidates with experience in primary care, behavioral health, Federally Qualified Health Centers (FQHCs), community health centers, population health, or value-based care environments. The Quality Improvement Manager will drive performance improvement efforts, optimize clinical quality outcomes, support regulatory compliance, and advance initiatives that improve patient care, health outcomes, and operational effectiveness.

The pay range for this position is $75,505.20 - $90,724.00 per year based on experience, education, and/or licensure.

Essential Functions

• Responsible for performance management, recruitment, onboarding, and team development, including but not limited to implementing progressive discipline when necessary?
• Lead the development, implementation, and evaluation of quality improvement initiatives designed to improve clinical outcomes, patient experience, operational performance, and health equity.
• Monitor and analyze quality, utilization, and population health data, including performance on key measures such as UDS, HEDIS, value-based care metrics, and payer quality incentive programs.
• Collaborate with clinical and operational leadership to identify opportunities for improvement and develop data-driven strategies to enhance performance.
• Support quality initiatives across integrated care settings, including primary care, behavioral health, substance use disorder treatment, and care coordination services.
• Partner with the Managing Director of Behavioral Health Performance and other organizational leaders to support value-based contracting, quality incentive programs, and performance-based reimbursement strategies.
• Design and oversee data collection, reporting, and performance dashboards to monitor organizational goals and quality indicators.
• Facilitate Performance Improvement Projects (PIPs), Plan-Do-Study-Act (PDSA) cycles, and other continuous quality improvement activities.
• Monitor compliance with applicable regulatory and accreditation requirements, including HRSA, CARF, Medicaid, Medicare, state regulations, and payer quality programs.
• Conduct audits, chart reviews, workflow assessments, and gap analyses to identify opportunities for improvement and ensure quality standards are met.
• Collaborate with clinical, quality, compliance, and operational teams to develop corrective action plans and monitor outcomes.
• Support the preparation of Board, leadership, and committee reports related to quality performance, patient outcomes, and organizational goals.
• Develop and provide education, coaching, and technical assistance to providers and staff regarding quality measures, documentation requirements, quality improvement methodologies, and regulatory expectations.
• Serve as a quality improvement resource and subject matter expert for organizational initiatives.
• Promote a culture of continuous quality improvement, patient-centered care, accountability, and excellence throughout the organization.

Preferred Experience

• Bachelor's degree in Healthcare Administration, Public Health, Nursing, Social Work, Psychology, Health Informatics, or a related field required; Master's degree preferred.
• 3-5 years of healthcare quality improvement, clinical quality, population health, value-based care, performance management, or healthcare operations experience.
• Experience working within a primary care, behavioral health, FQHC, community health center, or integrated healthcare setting strongly preferred.
• Knowledge of quality improvement methodologies, including PDSA, Lean, Six Sigma, and Continuous Quality Improvement (CQI) principles.
• Understanding of healthcare quality reporting programs, including UDS, HEDIS, CMS quality measures, and value-based reimbursement models.
• Knowledge of regulatory and accreditation standards, including CARF, HRSA, Joint Commission, NCQA, Medicaid, and Medicare requirements.
• Strong data analytics and performance measurement skills, including experience translating data into actionable improvement strategies.
• Excellent communication, facilitation, project management, and stakeholder engagement skills.
• Experience with electronic health records and healthcare data reporting platforms.
• Proficiency in Microsoft Office Suite, including advanced Excel and reporting tools.
• Certified Professional in Healthcare Quality (CPHQ) or similar quality certification preferred.

Ideal Candidate

The ideal candidate is a strategic and collaborative quality leader with experience improving performance in primary care, behavioral health, or FQHC settings. They are passionate about using data to drive better patient outcomes, advancing population health initiatives, supporting value-based care, and ensuring compliance while fostering a culture of continuous improvement.

Enjoy a great work environment with an excellent salary, generous paid time off, and a strong benefits package.

Benefits include

• Medical
• Dental
• Vision
• Short-term Disability
• Long-term Disability
• 401K w/ Employer Match
• Employee Assistance Program (EAP) provides support and resources to help you and your family with a range of issues.

To learn more about our organization: https://ISBH.org/

OUR MISSION

Delivering exceptional care through connection

OUR VALUES

Dignity - We meet people where they are on their journey with respect and hope

Collaboration - We listen to understand and ask how we can best support the people and communities we serve

Wellbeing - We celebrate one another's strengths, and we support one another in being well

Excellence - We demand high-quality care for those we serve, and are a leader in how we care for one another as a team

Innovation - We deeply value a range of perspectives and experiences, knowing it is what inspires us to stretch past where we are and reach towards what we know is possible

We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.