Quality & Performance Improvement Leader

City of Hope; Duarte (CA); On-site; USD 137,000 - 228,000; Full time

Job summary

City of Hope seeks a Director of Quality and Performance Improvement to lead hospital-wide quality initiatives, drive clinical quality programs, and partner with physicians, nursing, and admin teams to foster a culture of safety and continuous improvement.

The role requires advancing analytics, peer review, and regulatory compliance, with a focus on improving mortality, readmissions, and patient safety outcomes while reporting to executive leadership.

Qualifications

• Bachelor’s degree in Nursing, Healthcare Administration, Public Health, or related field (RN required).
• 5+ years of progressive leadership experience in hospital quality, performance improvement, or clinical operations.
• Expertise in peer review, OPPE/FPPE, and hospital regulatory compliance.
• Strong knowledge of quality metrics, data analytics, and performance improvement methodologies.
• Advanced analytical, communication, and leadership skills.
• Proven ability to influence physicians and senior stakeholders.
• Master’s degree (MHA, MPH, MSN, MBA, or related) preferred.
• Certification CPHQ or Six Sigma preferred.

Responsibilities

• Lead the hospital’s clinical quality program, ensuring alignment with organizational goals
• Monitor and improve key hospital quality indicators such as mortality, readmissions, and patient safety outcomes
• Partner with physician and nursing leadership to implement evidence-based care practices
• Oversee quality data collection, validation, and reporting to regulatory agencies
• Direct medical staff peer review processes
• Lead performance improvement initiatives using methodologies such as PDSA, Lean, Six Sigma
• Develop and present quality dashboards, scorecards, and insights to executive leadership
• Collaborate with risk and patient safety teams to support a culture of transparency and safety
• Serve as a strategic advisor to senior leadership and drive organization-wide quality initiatives

Skills

Leadership

Quality metrics

Data analytics

Stakeholder management

Clinical operations

Education

Bachelor’s degree in Nursing/related field

Master’s degree preferred

Job description

City of Hope seeks a Director of Quality and Performance Improvement to lead hospital-wide quality initiatives, drive clinical quality programs, and partner with physicians, nursing, and admin teams to foster a culture of safety and continuous improvement.

The role requires advancing analytics, peer review, and regulatory compliance, with a focus on improving mortality, readmissions, and patient safety outcomes while reporting to executive leadership.