Quality & Patient Experience Specialist

St. Joseph's/Candler; Savannah (GA); On-site; USD 42,000 - 64,000; Full time

Job summary

St. Joseph's/Candler seeks a dedicated coordinator to support patient experience and quality initiatives. You will conduct daily patient rounding to assess environment, address concerns in real time, and document findings.

Collaborating with EVS leadership, nursing, and other units, you will track quality metrics, support training, and help ensure a clean, safe hospital environment.

Qualifications

• 1-3 years healthcare, environmental services, patient experience or quality improvement required.
• Experience in patient rounding or customer service; experience with audits, inspections, or quality monitoring tools.
• Ability to identify trends and support process improvement initiatives.

Responsibilities

• Conducts Patient Experience Rounding in assigned units, engaging patients to assess cleanliness and environment and address concerns.
• Supports Service Recovery by responding to patient concerns and coordinating with EVS staff and nursing for timely resolution.
• Performs Quality Inspections & Audits to ensure EVS and infection prevention standards; documents findings and follows up on deficiencies.

Skills

Healthcare experience

Patient rounding

Audits & quality tools

Trend analysis

Education

High School Diploma or equivalent

College Degree in Healthcare/Environmental Services or related field

Job description

In collaboration with Director and Operations Manager, coordinates and supports patient experience and quality initiatives across assigned areas. Conducts daily patient rounding to assess environmental cleanliness, identify service gaps, and provide real-time service recovery. Documents findings and trends to support performance improvement and ensure compliance with infection prevention and environmental standards.

Education

• High School Diploma or equivalent - Required
• College Degree in Healthcare, Environmental Services or related field - Preferred

Experience

• 1-3 Years Healthcare, Environmental Services, Patient Experience or Quality Improvement - Required
• Experience in patient rounding or customer service; Experience with audits, inspections, or quality monitoring tools; Ability to identify trends and support process improvement initiatives

License & Certification

• None Required

Core Job Functions

• Conducts Patient Experience Rounding: Performs daily rounding in assigned units, focusing on high-impact areas. Engages patients to assess cleanliness and overall environment, addressing concerns in real time when possible.
• Supports Service Recovery: Responds to patient concerns related to environmental services and ensures timely resolution. Communicates with EVS staff and nursing as needed to correct issues immediately.
• Performs Quality Inspections & Audits: Conducts routine inspections of patient rooms and common areas to ensure compliance with EVS and infection prevention standards. Documents findings and follows up on deficiencies.
• Tracks and Reports Quality Metrics: Maintains documentation of rounding activities, trends, and opportunities for improvement. Assists leadership in identifying performance gaps and areas of focus.
• Collaborates with Leadership & Staff: Works closely with EVS leadership, nursing, and other departments to improve patient experience outcomes and maintain a clean, safe environment.
• Supports Training & Education: Reinforces EVS standards and expectations with staff based on observed trends and deficiencies.