Quality & Patient Experience Specialist

St. Joseph’s/Candler Health System; Savannah, Northern (GA, KY); Hybrid; USD 42,000 - 58,000; Full time

Job summary

St. Joseph’s/Candler Health System is seeking a role dedicated to enhancing patient experience and environmental services quality. The incumbent will conduct daily patient rounding to assess cleanliness, identify gaps, and provide real-time service recovery.

They will perform regular quality inspections, document findings, and collaborate with EVS leadership, nursing, and other departments to improve outcomes and maintain a clean, safe environment.

Qualifications

• High School Diploma or equivalent required.
• College degree in Healthcare, Environmental Services or related field preferred.
• 1-3 years in healthcare, Environmental Services, Patient Experience or Quality Improvement required.

Responsibilities

• Conducts Patient Experience Rounding across assigned units to assess cleanliness and address concerns in real time.
• Supports Service Recovery by resolving patient concerns related to environmental services.
• Performs Quality Inspections & Audits to ensure compliance with EVS and infection prevention standards.
• Tracks and reports quality metrics, identifying trends and opportunities for improvement.
• Collaborates with EVS leadership, nursing and other departments to improve patient experience outcomes.
• Supports Training & Education for staff based on observed trends and deficiencies.

Skills

Patient rounding

Customer service

Quality monitoring

Education

High School Diploma or equivalent

College Degree in Healthcare Environmental Services or related field

Tools

Audits

Job description

In collaboration with Director and Operations Manager, coordinates and supports patient experience and quality initiatives across assigned areas. Conducts daily patient rounding to assess environmental cleanliness, identify service gaps, and provide real-time service recovery. Documents findings and trends to support performance improvement and ensure compliance with infection prevention and environmental standards.

Education

High School Diploma or equivalent - Required

College Degree in Healthcare, Environmental Services or related field - Preferred

Experience

1-3 Years Healthcare, Environmental Services, Patient Experience or Quality Improvement - Required

Experience in patient rounding or customer service; Experience with audits, inspections, or quality monitoring tools; Ability to identify trends and support process improvement initiatives

License & Certification

None Required

Core Job Functions

Conducts Patient Experience Rounding: Performs daily rounding in assigned units, focusing on high-impact areas. Engages patients to assess cleanliness and overall environment, addressing concerns in real time when possible.

Supports Service Recovery: Responds to patient concerns related to environmental services and ensures timely resolution. Communicates with EVS staff and nursing as needed to correct issues immediately.

Performs Quality Inspections & Audits: Conducts routine inspections of patient rooms and common areas to ensure compliance with EVS and infection prevention standards. Documents findings and follows up on deficiencies.

Tracks and Reports Quality Metrics: Maintains documentation of rounding activities, trends, and opportunities for improvement. Assists leadership in identifying performance gaps and areas of focus.

Collaborates with Leadership & Staff: Works closely with EVS leadership, nursing, and other departments to improve patient experience outcomes and maintain a clean, safe environment.

• Supports Training & Education: Reinforces EVS standards and expectations with staff based on observed trends and deficiencies.

Learn more about the many benefits available to SJ/C co-workers. From wellness programs and insurance options to child care and housing opporunities, SJ/C invests in the health and well-being of our co-workers in many ways.