Patient Experience & Quality Improvement Specialist

St. Joseph’s/Candler Health System; Savannah, Northern (GA, KY); Hybrid; USD 42,000 - 58,000; Full time

Job summary

St. Joseph’s/Candler Health System is seeking a role dedicated to enhancing patient experience and environmental services quality. The incumbent will conduct daily patient rounding to assess cleanliness, identify gaps, and provide real-time service recovery.

They will perform regular quality inspections, document findings, and collaborate with EVS leadership, nursing, and other departments to improve outcomes and maintain a clean, safe environment.

Qualifications

• High School Diploma or equivalent required.
• College degree in Healthcare, Environmental Services or related field preferred.
• 1-3 years in healthcare, Environmental Services, Patient Experience or Quality Improvement required.

Responsibilities

• Conducts Patient Experience Rounding across assigned units to assess cleanliness and address concerns in real time.
• Supports Service Recovery by resolving patient concerns related to environmental services.
• Performs Quality Inspections & Audits to ensure compliance with EVS and infection prevention standards.
• Tracks and reports quality metrics, identifying trends and opportunities for improvement.
• Collaborates with EVS leadership, nursing and other departments to improve patient experience outcomes.
• Supports Training & Education for staff based on observed trends and deficiencies.

Skills

Patient rounding

Customer service

Quality monitoring

Education

High School Diploma or equivalent

College Degree in Healthcare Environmental Services or related field

Tools

Audits

Job description

St. Joseph’s/Candler Health System is seeking a role dedicated to enhancing patient experience and environmental services quality. The incumbent will conduct daily patient rounding to assess cleanliness, identify gaps, and provide real-time service recovery.

They will perform regular quality inspections, document findings, and collaborate with EVS leadership, nursing, and other departments to improve outcomes and maintain a clean, safe environment.