Quality & Outcomes Lead — Data-Driven Improvement & Analytics

HeartShare Wellness LTD; New York (NY); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Health, dental, vision and life 보험?

403(B) retirement plan with employer"

Employee Assistance Program (EAP)

Flexible spending account (Dependent/医

Job summary

HeartShare Wellness LTD in New York seeks an Assistant Director, Quality and Outcomes to lead quality improvement, outcomes measurement, and analytics across child welfare, clinic, education, and developmental disabilities services. The role is hands‑on, transforming operational data into actionable insights with no direct staff supervision.

You will build dashboards in Power BI, define performance measures, and translate findings for program leaders and executives.

Qualifications

• Bachelor’s degree in social work, public health, public administration, human services, data analytics, program evaluation, or related field; relevant experience may be considered.
• At least five years in quality improvement, program evaluation, analytics, performance management, or human services.
• Experience facilitating structured QI initiatives and communicating findings to nontechnical audiences.
• Proficiency in data analysis, visualization, and reporting tools such as Power BI and SQL.
• Strong understanding of child welfare, clinic, education, or developmental disabilities service environments.
• Excellent analytical, problem-solving, and communication skills with ability to translate data into insights.
• Master’s degree in a related field is preferred.

Responsibilities

• Lead continuous quality improvement across child welfare, clinic, education, and developmental disabilities services programs.
• Partner with program leaders to define performance problems, analyze root causes, and design improvement strategies.
• Apply Plan-Do-Study-Act cycles, root-cause analysis, and process mapping to drive improvement.
• Develop, document, and refine measures of service quality, program performance, and outcomes.
• Build and enhance Power BI dashboards and scorecards to visualize performance and outcomes.
• Query, validate, and analyze data from multiple source systems using SQL and other tools.
• Translate complex data findings into clear visualizations and actionable recommendations for leadership.
• Collaborate with Compliance and program teams to identify systemic improvements and support follow-through.
• Coach program leaders and staff in using dashboards and quality methods to improve services.
• Maintain documentation for measures, dashboard logic, validation, and known limitations.

Skills

Power BI

SQL

Data analytics

Quality improvement

Program evaluation

Communication

Stakeholder engagement

Education

Bachelor’s degree in social work, public health, public administration, human services, data analytics, program evaluation, or related field

Master’s degree in a related field

Job description

HeartShare Wellness LTD in New York seeks an Assistant Director, Quality and Outcomes to lead quality improvement, outcomes measurement, and analytics across child welfare, clinic, education, and developmental disabilities services. The role is hands‑on, transforming operational data into actionable insights with no direct staff supervision.

You will build dashboards in Power BI, define performance measures, and translate findings for program leaders and executives.