Assistant Director, Quality and Outcomes

HeartShare Wellness LTD; New York (NY); On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Dental insurance

Vision insurance

Life insurance

Retirement plan (403b)

Employee Assistance Program (EAP)

Flexible spending account

Job summary

HeartShare Wellness LTD seeks an Assistant Director, Quality and Outcomes to lead data-driven quality improvement across child welfare, clinic, education, and developmental disabilities services. You will transform operational data into actionable insights, partnering with program leaders to drive measurable outcomes and ongoing service enhancement.

The role emphasizes hands-on analytics, dashboard development in Power BI, and communicating findings to executive audiences without direct

Qualifications

• Bachelor’s degree in social work, public health, public administration, human services, data analytics, program evaluation, or related field.
• At least five years of progressively responsible experience in quality improvement, program evaluation, analytics, or human services.
• Experience facilitating structured quality improvement initiatives and communicating findings to nontechnical audiences.
• Proficiency in data analysis, visualization, and reporting tools such as Power BI and SQL.
• Strong understanding of child welfare, clinic, education, or developmental disabilities service environments.
• Master’s degree in a related field.

Responsibilities

• Lead continuous quality improvement across child welfare, clinic, education, and developmental disabilities services.
• Partner with program leaders to define problems, analyze root causes, and design solutions.
• Apply Plan-Do-Study-Act cycles, root-cause analysis, and process mapping to drive improvement.
• Develop, document, and refine measures of service quality and outcomes.
• Build and enhance Power BI dashboards and scorecards.
• Query, validate, and analyze data from multiple source systems using SQL.
• Translate data findings into clear visuals and actionable recommendations.
• Collaborate with Compliance to identify improvement opportunities.
• Coach program leaders in using dashboards and quality methods.
• Maintain documentation for measures, dashboard logic, and limitations.

Skills

Data analysis

Analytics

Communication

Quality improvement

Program evaluation

Performance management

Coaching

Nontechnical audience communication

Education

Bachelor's degree (related field)

Master's degree

Tools

Power BI

SQL

Job description

The Assistant Director, Quality and Outcomes supports HeartShare’s Data and Innovation program by leading quality improvement, outcomes measurement, and analytics initiatives across child welfare, clinic, education, and developmental disabilities services. This role collaborates with program leaders to transform operational data into actionable insights, ensuring continuous improvement and measurable impact. The position is hands-on, focusing on data-driven evaluation and improvement without direct staff supervision.Essential Functions and Primary Responsibilities of Position:Lead continuous quality improvement activities across child welfare, clinic, education, and developmental disabilities services programs.Partner with program leaders to define performance problems, analyze root causes, design improvement strategies, and evaluate results.Apply structured methods such as Plan-Do-Study-Act cycles, root-cause analysis, and process mapping to drive improvement.Develop, document, and refine measures of service quality, program performance, and participant outcomes.Build, maintain, and enhance Power BI dashboards and scorecards to visualize program performance and outcomes.Query, validate, and analyze data from multiple source systems using SQL and other analytical tools.Translate complex data findings into clear visualizations and actionable recommendations for program and executive audiences.Collaborate with Compliance and program teams to identify systemic improvement opportunities and support coordinated follow-through.Coach program leaders and staff in using dashboards, measures, and quality improvement methods to enhance service delivery.Maintain documentation for measures, dashboard logic, validation processes, and known limitations.Bachelor’s degree in social work, public health, public administration, human services, data analytics, program evaluation, or a related field; equivalent relevant experience may be considered. RequiredAt least five years of progressively responsible experience in quality improvement, program evaluation, analytics, performance management, or human services.Experience facilitating structured quality improvement initiatives and communicating analytical findings to nontechnical audiences.Proficiency in data analysis, visualization, and reporting tools such as Power BI and SQL.Strong understanding of child welfare, clinic, education, or developmental disabilities service environments.Excellent analytical, problem-solving, and communication skills with the ability to translate data into actionable insights.Master’s degree in a related field. PreferredBenefitsWhat we offer once YOU join our growing family:At Heartshare we offer a comprehensive benefit package based on full-time/part-time status. You can expect:Rewarding Work in a team environment.Paid vacation, sick, personal days, and holidays.403(B) retirement plans with employer contribution.Health, dental, vision and life insurance.Employee Assistance Program (EAP).Flexible spending account (Dependent Care, Medical, Parking, and Transit).Employee Appreciation Programs and Events.Heartshare is an Equal Opportunity Employer (EOE). If you need to request accommodation during the recruiting process, please reach out to [e-mail] HeartshareWho WE ARE:For over 150 years, Heartshare has been dedicated to championing and empowering New Yorkers society has too often overlooked andunderestimated.To learn more about Heartshare, please visit our website at www.heartshare.org or follow us on Twitter LinkedIn YouTube Instagram FacebookTuition Assistance Program.Professional Development opportunities.Gympass DiscountVerizon Wireless Discount.BJs Membership discount.Discounts on Broadway tickets, movie tickets, theme parks, sporting events, gift certificates & more.