Quality & Outcomes Analytics Leader — Data-Driven Impact

HeartShare Wellness LTD; New York (NY); On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Dental insurance

Vision insurance

Life insurance

Retirement plan (403b)

Employee Assistance Program (EAP)

Flexible spending account

Job summary

HeartShare Wellness LTD seeks an Assistant Director, Quality and Outcomes to lead data-driven quality improvement across child welfare, clinic, education, and developmental disabilities services. You will transform operational data into actionable insights, partnering with program leaders to drive measurable outcomes and ongoing service enhancement.

The role emphasizes hands-on analytics, dashboard development in Power BI, and communicating findings to executive audiences without direct

Qualifications

• Bachelor’s degree in social work, public health, public administration, human services, data analytics, program evaluation, or related field.
• At least five years of progressively responsible experience in quality improvement, program evaluation, analytics, or human services.
• Experience facilitating structured quality improvement initiatives and communicating findings to nontechnical audiences.
• Proficiency in data analysis, visualization, and reporting tools such as Power BI and SQL.
• Strong understanding of child welfare, clinic, education, or developmental disabilities service environments.
• Master’s degree in a related field.

Responsibilities

• Lead continuous quality improvement across child welfare, clinic, education, and developmental disabilities services.
• Partner with program leaders to define problems, analyze root causes, and design solutions.
• Apply Plan-Do-Study-Act cycles, root-cause analysis, and process mapping to drive improvement.
• Develop, document, and refine measures of service quality and outcomes.
• Build and enhance Power BI dashboards and scorecards.
• Query, validate, and analyze data from multiple source systems using SQL.
• Translate data findings into clear visuals and actionable recommendations.
• Collaborate with Compliance to identify improvement opportunities.
• Coach program leaders in using dashboards and quality methods.
• Maintain documentation for measures, dashboard logic, and limitations.

Skills

Data analysis

Analytics

Communication

Quality improvement

Program evaluation

Performance management

Coaching

Nontechnical audience communication

Education

Bachelor's degree (related field)

Master's degree

Tools

Power BI

SQL

Job description

HeartShare Wellness LTD seeks an Assistant Director, Quality and Outcomes to lead data-driven quality improvement across child welfare, clinic, education, and developmental disabilities services. You will transform operational data into actionable insights, partnering with program leaders to drive measurable outcomes and ongoing service enhancement.

The role emphasizes hands-on analytics, dashboard development in Power BI, and communicating findings to executive audiences without direct