Quality & Organizational Excellence Analyst

UNC Health; Morrisville (NC); Remote; USD 40,000 - 57,000; Full time

Job summary

UNC Health is seeking a dedicated professional to support process improvement initiatives and drive quality improvements across departments. You will engage in in-depth problem solving, independent decision-making, and coordination of quality programs to enhance operations.

The role emphasizes coaching teams, measuring outcomes, and applying statistical methods to improve care processes while ensuring alignment with accreditation standards and organizational goals.

Qualifications

• Bachelor's degree required; health care licensure acceptable if no Bachelor's.
• 1 year of experience in quality team facilitation, project management, process improvement or quality data analysis for a bachelor holder.
• 5 years of similar experience if an Associates Degree; health care licensure may substitute for experience in leading quality initiatives.

Responsibilities

• Support of process improvement initiatives and problem solving across departments.
• Mentor teams on customer service and quality program adoption.
• Coach/consultant for defining, measuring, and analyzing processes; apply statistical methods and accreditation-related concepts.
• Lead project teams across departments, resolving conflicts and ensuring input from user departments.
• Develop and implement TM&T solutions; apply tools and technologies for business benefit.

Skills

Quality improvement

Project management

Data analysis

Statistical methods

Education

Bachelor's degree

Job description

Description

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.

Summary

Provides quality and organizational excellence through support of process improvement initiatives. Performs in-depth problem solving, independent decision-making and coordination of quality programs. Utilizes quality/process improvement tools, methodologies and technologies to solve business problems and enhance operations.

Responsibilities

• Provides quality and organizational excellence through support of process improvement initiatives. Performs in-depth problem solving, independent decision-making and coordination of quality programs. Utilizes quality/process improvement tools, methodologies and technologies to solve business problems and enhance operations.
• Customer Service-Demonstrates customer service qualities that instill confidence. Mentors others on how to provide the highest level of customer service. Effectively follows up and closes all issues assigned or identifies issues to management with recommendations on how to proceed.
• Measurement & Analysis-Holds regular discussions with leaders to understand processes and conduct improvement projects. Functions as a coach/consultant to assist departments in defining, measuring and analyzing problems. Understands TJC and related accreditation initiatives. Mastery of basic statistical concepts, tools and techniques and working knowledge of advanced topics (e.g., linear regression, logistic regression, DOE, etc.). Advanced analytic skills with the ability to define the analytic need, and integrate, interpret, and report findings.
• Problem Solving & Implementation-Handles multi-department design and implementation conflicts and work to resolution. Ensures that user departments have provided input and have sense of ownership for final solution. Implements decisions and spreads best practice. Responsible for spread and adoption of initiatives.
• Project Management-Provides project leadership, direction, coaching and facilitation across multiple departments. Capable of leading projects to successful completion. Identifies and resolves project issues involving resource constraints, project delays, and conflicts through effective communications and negotiations with project and executive sponsors. Manages project resources to ensure fiscal responsibility. Key participant in ?operations? committees.
• Tools, Methodologies & Technologies-Develops and implements solutions using most appropriate tools, methodologies and technologies (TM&T). Proficient in the TM&T and how to apply them for business benefit. Mentors others in learning how to effectively use and apply TM&T.

Other Information

Education Requirements

• Bachelor's degree in an appropriate discipline (or health care licensure).

Licensure/Certification Requirements

• No licensure or certification required.
• Health care licensure is required if absence of a Bachelor's degree.

Professional Experience Requirements

• If a Bachelor's degree: One (1) year of experience in quality team facilitation, project management, process improvement or quality data analysis. Clinical Experience associated with leading quality improvement efforts may be assessed as equivalent to direct quality improvement experience both in determining minimum requirements, as well as level of experience.
• If an Associates Degree: Five (5) years of experience in quality team facilitation, project management, process improvement or quality data analysis. Clinical Experience associated with leading quality improvement efforts may be assessed as equivalent to direct quality improvement experience both in determining minimum requirements, as well as level of experience.
• If a health care licensure: Prior experience leading advanced process improvement and quality initiatives.

Job Details

Legal Employer

NCHEALTH

Entity

Shared Services

Organization Unit

HIM Denial and Audit Managemen

Work Type

Full Time

Standard Hours Per Week

40.00

Salary Range

$28.87 - $41.50 per hour (Hiring Range)

Pay offers are determined by experience and internal equity

Work Assignment Type

Remote

Work Schedule

Day Job

Location of Job

US:NC:Morrisville

Exempt From Overtime

Exempt: Yes

Employment statement

This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care; except that, if you are currently a UNCHCS State employee already working in a designated shared services department, you may remain a UNCHCS State employee if selected for this job.

EEO & Disability statement

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.

UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. Please email [e-mail] if you need a reasonable accommodation to search and/or to apply for a career opportunity.