Quality Operations Lead - Generative AI Data

Scale AI; San Francisco, New York (CA, NY); In loco; USD 134.000 - 168.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health, dental and vision

Retirement benefits

Learning & development stipend

Generous PTO

Commuter stipend

Descrizione del lavoro

Scale AI in San Francisco is seeking a Quality Operations Lead to own quality across high-impact Generative AI programs. You will lead a large team of quality control specialists, turning customer requirements into measurable data quality signals and driving daily operations, reporting, and process improvements.

You’ll analyze trends, root-cause defects, and guide strategic initiatives to scale quality operations across the organization while collaborating with delivery teams and

Competenze

• Bachelor's degree in CS, Engineering, Operations, or related field.
• 3+ years leading teams or scaling large operational/technical processes.
• Strong analytical and problem-solving skills (SQL) with attention to detail.
• Experience building systems, processes, and teams across multiple customer segments or product lines.
• Hands-on background in product management, operations management, program management, or top-tier management consulting.
• Proven experience taking initiative in cross-functional technical environments.

Mansioni

• Lead and grow a team of quality specialists - hire, coach and calibrate this team of specialists.
• Turn unclear customer requirements into clear standards - work with delivery teams to interpret and improve customer requirements, and then turn that into measurable signals of data quality.
• Run the quality system. Own the daily operation: plan and allocate workforce capacity, produce quality reporting, measure productivity and efficiency, and drive quality control policies.
• Analyzing quality trends. Identify, root-cause, and elevate defect patterns that delivery teams can take action on.
• Build the future of QC. Our team already leverages agentic capabilities, but you will help decide and lead what gets built next to continue to scale and optimize our quality operations.

Conoscenze

Team leadership

SQL analytics

Operational scaling

Cross-functional collaboration

Product/Operations management

Initiative in tech environments

Formazione

Bachelor’s degree in CS/Engineering/Operations

Master’s degree in CS/Engineering/Operations

Descrizione del lavoro

Scale AI in San Francisco is seeking a Quality Operations Lead to own quality across high-impact Generative AI programs. You will lead a large team of quality control specialists, turning customer requirements into measurable data quality signals and driving daily operations, reporting, and process improvements.

You’ll analyze trends, root-cause defects, and guide strategic initiatives to scale quality operations across the organization while collaborating with delivery teams and