Quality Operations Lead — Customs & Compliance

Clear Destination Inc.; Northern (KY); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary and benefits

Matching retirement plan

Friendly collaborative environment

Professional development opportunities

Growth within organization

Job summary

Buckland is seeking an Operations Team Leader, Quality to supervise Quality Control Specialists, coordinate and audit documentation on import entries, and maintain the quality and accuracy of data.

You will lead a team, prioritize tasks to meet KPIs, collaborate with CBP and internal stakeholders, and support continuous improvement. Proficiency in MS Office and strong written and verbal communication are essential; occasional travel may be required.

Qualifications

• High school diploma or equivalent.
• Certified Customs Specialist (CCS) designation required and maintained yearly.
• Minimum 3 years of experience in customs brokerage or logistics.
• Minimum 3 years of experience in quality control.
• Intermediate MS Office knowledge.
• Strong verbal and written communication skills.
• Legally eligible to work in the United States.
• Valid passport and occasional travel to other offices locations may be required.

Responsibilities

• Supervise Quality Control Specialists and audit documentation.
• Coordinate and maintain accuracy of import entries.
• Prepare customs documents and maintain product databases.
• Research tariffs and respond to queries.
• Act as liaison between CBP and operations to support US accounts.
• Lead and mentor the team; conduct meetings and manage schedules.
• Attend ongoing training on customs policies and regulations.
• Handle on-call responsibilities evenings and weekends.
• Identify risks and propose operational improvements.

Skills

MS Office

Education

High school diploma or equivalent

Certified Customs Specialist (CCS) Designation

Job description

Buckland is seeking an Operations Team Leader, Quality to supervise Quality Control Specialists, coordinate and audit documentation on import entries, and maintain the quality and accuracy of data.

You will lead a team, prioritize tasks to meet KPIs, collaborate with CBP and internal stakeholders, and support continuous improvement. Proficiency in MS Office and strong written and verbal communication are essential; occasional travel may be required.