Southern Border Ops Lead — Logistics & Customer Service

Buckland Customs Brokers Ltd.; Laredo (TX); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Benefits package

Matching retirement plan

Friendly, collaborative work env.

Professional development opportunities

Job summary

Buckland Customs Brokers Ltd. is seeking an Operations Supervisor for the Southern Border to lead daily operations, oversee staff, ensure efficient customer service, and drive process improvements. The role expects strategic input and collaboration across teams to enhance department performance.

The ideal candidate has a background in international trade or logistics, strong leadership, and bilingual English/Spanish communication skills to support diverse clients and vendors.

Qualifications

• Bachelor’s degree or diploma in International Trade, Logistics, Business or related discipline.
• Minimum 4 years proven customs, compliance, or international trade experience.
• Knowledge of Annex 24 and IMMEX program.
• Leadership, communication, and decision-making skills.
• High level of organization, time management and attention to detail.
• Full understanding of customs regulations in applicable country.
• Intermediate MS Office knowledge.
• Must be legally eligible to work for the Company at all times.

Responsibilities

• Provide the highest level of customer service to clients, vendors, and service providers.
• Tariff research and classification of goods to comply with Canadian, Mexican and US customs regulations (as applicable).
• Handle requests from internal and external clients, address errors, ensure KPIs are met, and consult with manager on client data and complex imports.
• Assist with developing and implementing written work instructions and procedures per operation/client needs.
• Coordinate with IT to develop/refine work instructions from initial request to production as needed.
• Provide information to the billing team and prepare import/export forms to comply with customs regulations.
• Manage a network of MX customs clearance partners and drayage companies.

Skills

Leadership

Communication

Decision-making

Time management

Attention to detail

Bilingual English/Spanish

Education

Bachelor’s Degree or diploma in International Trade, Logistics, Business

Tools

MS Office

Job description

Buckland Customs Brokers Ltd. is seeking an Operations Supervisor for the Southern Border to lead daily operations, oversee staff, ensure efficient customer service, and drive process improvements. The role expects strategic input and collaboration across teams to enhance department performance.

The ideal candidate has a background in international trade or logistics, strong leadership, and bilingual English/Spanish communication skills to support diverse clients and vendors.