Quality Operations Associate

Alcon MX; Georgia; On-site; USD 55,000 - 75,000; Full time

Job summary

Alcon in Houston, TX is seeking a Quality Operations Associate to support the quality management system by handling intake, scoping, documentation, initial investigation, and triage of nonconformances at our Manufacturing Facility. This role emphasizes timely capture and clear definition of events.

You will collaborate with manufacturing, quality engineering, MS&T, and materials teams to ensure accurate records, traceability, and audit readiness.

Qualifications

• Bachelor’s Degree or Equivalent years of directly related experience (or high school +8 yrs; Assoc.+4 yrs)
• The ability to fluently read, write, understand and communicate in English

Responsibilities

• Receive and log quality events in the quality management system
• Ensure events are documented with complete, accurate, and compliant records
• Gather relevant information to clearly define the scope of the event
• Inventory blocking and unblocking
• Conduct preliminary investigations to identify facts, timelines, and impact
• Collect and review supporting documentation, records, and data
• Track event progress to ensure timely closure
• Coordinate with cross-functional teams (manufacturing, quality engineering, MS&T, material, etc.)
• Maintain high-quality data entry, ensuring traceability and audit readiness
• Perform triage and risk assessment to determine impact, severity, and required investigation record type

Skills

Quality events handling

Documentation

Cross-functional coordination

Education

Bachelor’s Degree or Equivalent years of directly related experience (or high school +8 yrs; Assoc.+4 yrs)

Job description

At Alcon, we're passionate about enhancing sight and helping people see brilliantly. With more than 25,000 associates, we innovate fearlessly, champion progress, and act swiftly to impact global eye health. We foster an inclusive culture, recognizing your contributions and offering opportunities to grow your career like never before. Together, we make a difference in the lives of our patients and customers.

This role is part of Alcon's Engineering function, a team focused on improving quality, processes, products, packaging and materials across our business to help deliver brilliant outcomes. The Quality Operations Associate supports the quality management system by ensuring timely and effective handling of quality events.

This role is responsible for intake, scoping, documentation, initial investigation, and triage of nonconformances at our Manufacturing Facility in Houston, TX.

Specifics include:

• Receive and log quality events in the quality management system (Teamcenter).
• Ensure events are documented with complete, accurate, and compliant records.
• Gather relevant information to clearly define the scope of the event.
• Inventory blocking and unblocking.
• Conduct preliminary investigations to identify known facts, timelines, and impact.
• Collect and review supporting documentation, records, and data.
• Track event progress to ensure timely closure.
• Coordinate with cross-functional teams (manufacturing, quality engineering, MS&T, material, etc.).
• Maintain high-quality data entry, ensuring traceability and audit readiness.
• Perform triage and risk assessment to determine impact, severity, and required investigation record type.

WHAT YOU’LL BRING TO ALCON:

• Bachelor’s Degree or Equivalent years of directly related experience (or high school +8 yrs; Assoc.+4 yrs)
• The ability to fluently read, write, understand and communicate in English

Work Hours: Weekdays (A-Shift) Monday-Wednesday & every other Thursday 4am-4:30pm

Location: Onsite

Travel Requirements: 0 – 10%

Relocation Assistance: None

Sponsorship Available: None

HOW YOU CAN THRIVE AT ALCON:

Collaborate with teammates to share standard processes and learnings as work evolves! Join Alcon’s mission to provide top-tier, innovative products and solutions to enhance sight & enhance lives. Grow your career in a highly collaborative and diverse environment. Alcon provides robust benefits package including health, life, retirement, flexible time off for salaried associates, paid time off for hourly associates and much more!

Alcon takes pride in maintaining an inclusive environment that values different perspectives and our policies are non-discriminatory in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status.

Alcon is also committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please send an email to [e-mail] and let us know the nature of your request and your contact information.

ALCON IS AN EQUAL OPPORTUNITY EMPLOYER AND PARTICIPATES IN E-VERIFY

At Alcon, we are committed to helping people see better. We believe patients should have access to quality eye care regardless of their economic circumstances; however, barriers to good eye health exist for patients in both developed and emerging markets.

Alcon develops and manufactures innovative devices to serve the full life cycle of eye care needs.

Its surgical group is one of the largest makers of equipment used for cataract removal and laser vision correction.

Its consumer products include the well-known Opti-Free line of contact lens solutions and related products.

Alcon, which was founded in 1945, sells its products in 180 countries worldwide.