Quality Operations Associate

Alcon; Houston (TX); On-site; USD 52,000 - 66,000; Full time

Benefits offered by this job

Health benefits

Retirement plan

Flexible time off

Paid time off for associates

Job summary

Alcon in Houston seeks a Quality Operations Associate to support the quality management system by handling quality events from intake to triage at our Manufacturing Facility in Houston, TX. You will log events, define scope, review records, and coordinate with cross-functional teams to ensure timely closure.

The role requires a Bachelor’s Degree or equivalent experience and fluency in English. It is onsite with a Monday–Friday A-Shift (4am–4:30pm) and travel up to 10%.

Qualifications

• Bachelor’s Degree or Equivalent years of directly related experience (or high school +8 yrs; Assoc.+4 yrs)
• The ability to fluently read, write, understand and communicate in English
• Work Hours: Weekdays (A-Shift) Monday-Wednesday & every other Thursday 4am-4:30pm
• Location: Onsite
• Travel Requirements: 0 – 10%
• Relocation Assistance: None
• Sponsorship Available: None

Responsibilities

• Receive and log quality events in the quality management system (Teamcenter).
• Ensure events are documented with complete, accurate, and compliant records .
• Gather relevant information to clearly define the scope of the event.
• Inventory blocking and unblocking.
• Conduct preliminary investigations to identify known facts, timelines, and impact.
• Collect and review supporting documentation, records, and data.
• Track event progress to ensure timely closure.
• Coordinate with cross-functional teams (manufacturing, quality engineering, MS&T, material, etc.).
• Maintain high-quality data entry, ensuring traceability and audit readiness.
• Perform triage and risk assessment to determine impact, severity, and required investigation record type.

Skills

English fluency

Education

Bachelor’s Degree or equivalent years of directly related experience (or high school +8 yrs; Assoc.+4 yrs)

Job description

At Alcon, we're passionate about enhancing sight and helping people see brilliantly. With more than 25,000 associates, we innovate fearlessly, champion progress, and act swiftly to impact global eye health. We foster an inclusive culture, recognizing your contributions and offering opportunities to grow your career like never before. Together, we make a difference in the lives of our patients and customers. Are you ready to join us?

This role is part of Alcon's Engineering function, a team focused on improving quality, processes, products, packaging and materials across our business to help deliver brilliant outcomes.

The Quality Operations Associate supports the quality management system by ensuring timely and effective handling of quality events. This role is responsible for intake, scoping, documentation, initial investigation, and triage of nonconformances at our Manufacturing Facility in Houston, TX. Specifics include:

• Receive and log quality events in the quality management system (Teamcenter).
• Ensure events are documented with complete, accurate, and compliant records .
• Gather relevant information to clearly define the scope of the event.
• Inventory blocking and unblocking.
• Conduct preliminary investigations to identify known facts, timelines, and impact.
• Collect and review supporting documentation, records, and data.
• Track event progress to ensure timely closure.
• Coordinate with cross-functional teams (manufacturing, quality engineering, MS&T, material, etc.).
• Maintain high-quality data entry, ensuring traceability and audit readiness.
• Perform triage and risk assessment to determine impact, severity, and required investigation record type.

WHAT YOU’LL BRING TO ALCON

• Bachelor’s Degree or Equivalent years of directly related experience (or high school +8 yrs; Assoc.+4 yrs)
• The ability to fluently read, write, understand and communicate in English
• Work Hours: Weekdays (A-Shift) Monday-Wednesday & every other Thursday 4am-4:30pm
• Location: Onsite
• Travel Requirements: 0 – 10%
• Relocation Assistance: None
• Sponsorship Available: None

HOW YOU CAN THRIVE AT ALCON

• Collaborate with teammates to share standard processes and learnings as work evolves!
• Join Alcon’s mission to provide top-tier, innovative products and solutions to enhance sight & enhance lives.
• Grow your career in a highly collaborative and diverse environment.
• Alcon provides robust benefits package including health, life, retirement, flexible time off for salaried associates, paid time off for hourly associates and much more!

Alcon Careers

See your impact at alcon.com/careers

ATTENTION: Current Alcon Employee/Contingent Worker

If you are currently an active employee/contingent worker at Alcon.

ALCON IS AN EQUAL OPPORTUNITY EMPLOYER AND PARTICIPATES IN E-VERIFY

Alcon takes pride in maintaining an inclusive environment that values different perspectives and our policies are non-discriminatory in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status. Alcon is also committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please send an email to [e-mail] and let us know the nature of your request and your contact information.