Quality Onboarding Manager, Commercial Sites

Regulatory Jobs; United States; Remote; USD 100,000 - 140,000; Full time

Benefits offered by this job

Pre-IPO equity

Annual bonus

Medical, dental, and vision benefits

PTO

401(k) plan

Life insurance and AD&D

Parental leave benefits

Subsidized lunches and snacks on-site

Job summary

Orca Bio is seeking a Manager, Quality, Commercial Site Onboarding to oversee onboarding for East Coast commercial sites. The role drives a high-quality, efficient onboarding experience, coordinating with account managers, case managers, operations and logistics to ensure timely, compliant implementations.

Travel up to 25-50% to Authorized Treatment Centers will be required. Candidates should reside on the East Coast and have a strong background in project management, quality management or CRM.

Qualifications

• Bachelor’s degree in Business Administration, Project Management, Healthcare or a related field (or equivalent work experience).
• Minimum of 3-5 years of experience in onboarding, project management, or quality assurance
• Proven experience managing complex projects with multiple stakeholders.
• Strong knowledge of quality management principles and practices.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with internal teams and external clients.
• Highly organized with exceptional attention to detail and problem-solving skills. Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment.

Responsibilities

• Lead and manage the end-to-end onboarding process for commercial sites, ensuring all steps are completed accurately, efficiently, and in alignment with company quality standards.
• Coordinate with internal teams (account managers, case managers, operations, and logistics) to ensure a seamless transition for new clients and commercial sites.
• Develop and maintain a thorough understanding of client expectations, ensuring their needs are met throughout the onboarding process.
• Conduct site assessments and audits to ensure compliance with quality standards and industry regulations.
• Work closely with commercial teams to set clear onboarding timelines, objectives, and key milestones.
• Monitor onboarding progress and proactively address any challenges or delays, ensuring clients and stakeholders are kept informed.
• Provide guidance and training to new commercial partners on systems, tools, and best practices.
• Collect and analyze feedback from stakeholders and clients to continuously improve the onboarding process and identify areas for improvement.
• Develop and maintain documentation and resources related to onboarding processes, policies, and procedures.
• Serve as the primary point of contact for clients during onboarding, addressing any questions, concerns, or issues promptly.
• Collaborate with the quality assurance team to ensure all deliverables meet the company's quality standards.

Skills

Onboarding

Project management

Quality assurance

CRM tools

Communication

Attention to detail

Independent worker

Education

Bachelor’s degree in Business Administration/Project Management/Healthcare

Tools

Salesforce

Microsoft Office Suite

Job description

Orca Bio is seeking a Manager, Quality, Commercial Site Onboarding to oversee onboarding for East Coast commercial sites. The role drives a high-quality, efficient onboarding experience, coordinating with account managers, case managers, operations and logistics to ensure timely, compliant implementations.

Travel up to 25-50% to Authorized Treatment Centers will be required. Candidates should reside on the East Coast and have a strong background in project management, quality management or CRM.