Commercial Site Onboarding Quality Manager

Orca Bio; United States; Remote; USD 100,000 - 140,000; Full time

Benefits offered by this job

Pre-IPO equity

Annual bonus

Medical, dental, vision benefits

PTO

Job summary

Orca Bio seeks a Manager, Quality, Commercial Site Onboarding to oversee East Coast onboarding of commercial sites. You will manage end-to-end processes, coordinate with account managers, operations, and logistics, and ensure quality standards throughout onboarding.

The role requires 3–5 years in onboarding or quality and travel up to 50% to Authorized Treatment Centers. The position emphasizes strong project management, client relations, and regulatory compliance, with on-site onboarding at

Qualifications

• Bachelor’s degree in Business Administration, Project Management, Healthcare or related field (or equivalent work experience).
• Minimum of 3-5 years of experience in onboarding, project management, or quality assurance
• Proven experience managing complex projects with multiple stakeholders.
• Strong knowledge of quality management principles and practices.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with internal teams and external clients.

Responsibilities

• Lead and manage the end-to-end onboarding process for commercial sites, ensuring all steps are completed accurately, efficiently, and in alignment with company quality standards.
• Coordinate with internal teams (account managers, case managers, operations, and logistics) to ensure a seamless transition for new clients and commercial sites.
• Develop and maintain an understanding of client expectations, ensuring their needs are met throughout the onboarding process.
• Conduct site assessments and audits to ensure compliance with quality standards and industry regulations.
• Set onboarding timelines, objectives, and milestones with commercial teams.
• Monitor onboarding progress and address challenges or delays, keeping clients informed.
• Provide guidance and training to new commercial partners on systems, tools, and best practices.
• Collect and analyze feedback to improve onboarding processes.
• Develop and maintain onboarding documentation and resources.
• Serve as the primary point of contact for clients during onboarding.
• Collaborate with QA to ensure deliverables meet quality standards.

Skills

Onboarding coordination

Project management

Quality management

Communication

Organizational skills

Education

Bachelor’s degree in Business Administration or related field

Tools

CRM tools

MS Office

Job description

Orca Bio seeks a Manager, Quality, Commercial Site Onboarding to oversee East Coast onboarding of commercial sites. You will manage end-to-end processes, coordinate with account managers, operations, and logistics, and ensure quality standards throughout onboarding.

The role requires 3–5 years in onboarding or quality and travel up to 50% to Authorized Treatment Centers. The position emphasizes strong project management, client relations, and regulatory compliance, with on-site onboarding at