Quality Non-Working Team Lead - 1st Shift (Onsite)

Pratt & Whitney; Springdale (AR); On-site; USD 70,000 - 105,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

Life, short term disability, long term

Paid time off

401-K with company match

Employee discounts

Job summary

Pratt & Whitney in Springdale, Arkansas is seeking a Quality Non‑Working Team Lead to oversee document control, audit readiness, and regulatory compliance across the site. You will coordinate with FAA and customers, maintain the Quality Management System, and lead quality support functions to ensure adherence to standards.

This onsite role requires a HS diploma and a minimum of 6 years' relevant experience, with demonstrated leadership and a focus on continuous improvement and regulatory

Qualifications

• HS diploma (or equivalent, e.g. G.E.D in the US) with a minimum of 6 years relevant experience.

Responsibilities

• Coordinate and support quality matters involving the FAA.
• Assist the Quality Systems and Compliance Manager in maintaining and improving the Quality Management System (QMS).
• Prepare, update, and maintain quality documentation, processes, and training materials.
• Manage the Documents/Library Department, Quality SharePoint, HQMS, and oversee daily activities when the Manager is unavailable.
• Collaborate with cross-functional teams to ensure quality systems remain compliant and efficient.
• Conduct and support internal audits, identify non-compliance issues and recommend corrective actions.

Education

HS diploma (or equivalent)

Job description

Location: US-AR-SPRINGDALE-BLDG 1 ~ 275 E Robinson Ave ~ BLDG 1

Position Role Type: Onsite

U.S. Citizen, U.S. Person, or Immigration Status Requirements: U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.

Security Clearance Type: None/Not Required

Security Clearance Status: Not Required

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world.

Pratt & Whitney is a world leader in the design, manufacture and service of aircraft engines and auxiliary power systems and has been revolutionizing modern flight for over 100 years. Join us and help shape the future of aerospace and defense.

What You Will Do

The Quality Non‑Working Team Lead supports the Quality Systems and Compliance Manager by overseeing document control, audit readiness, and regulatory compliance activities. This role ensures consistent adherence to quality standards across the site through effective record management, coordination with regulatory bodies, and leadership of quality support functions.

• Coordinate and support quality matters involving the FAA.
• Assist the Quality Systems and Compliance Manager in maintaining and improving the Quality Management System (QMS), including processes, procedures, requirements, and performance metrics to ensure compliance.
• Prepare, update, and maintain quality documentation, processes, and training materials.
• Manage the Documents/Library Department, Quality SharePoint, HQMS, and oversee daily activities when the Quality Systems and Compliance Manager is unavailable.
• Collaborate with cross‑functional teams to ensure quality systems remain compliant, efficient, and aligned with customer requirements.
• Conduct and support internal audits, including identifying non‑compliance issues and recommending corrective actions.
• Provide support during external customer audits and regulatory audits.
• Ensure products and processes meet all applicable regulatory standards.
• Oversee supplier quality performance, including prevention measures, monitoring, escalation, and managing non‑conforming material submissions in the absence of the Quality Systems and Compliance Manager.
• Execute supplier escape management activities, lead root cause investigations, and recommend corrective and preventive actions for systemic supplier issues.
• Provide leadership to Quality team members, supporting EH&S, quality, delivery, and continuous improvement objectives.
• Perform product, process, and work instruction audits.
• Manage Metallurgy and Metrology Labs and oversee daily operations when the Quality Systems and Compliance Manager is unavailable.
• Manage training activities and supervise the Training Coordinator when needed.
• Organize, track, and maintain employee training and cross‑training to ensure adequate staffing resources.
• Facilitate weekly Toolbox Talks to communicate updates and important information to the team.
• Perform additional duties as assigned.

Qualifications You Must Have

• HS diploma (or equivalent, e.g. G.E.D in the US) with a minimum of 6 years relevant experience.

Qualifications We Prefer

• Demonstrated leadership and advanced technical expertise

What We Offer

• Medical, dental, vision benefits
• Life, short term disability, long term disability benefits
• Paid time off including vacation, sick leave, holidays
• 401-K with company match
• Other innovative benefits including deals and discounts

What is my role type?

In addition to transforming the future of flight, we are also transforming how and where we work. We’ve introduced role types to help you understand how you will operate in our blended work environment. This role is:

Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance workers, as they are essential to the development of our engines.

Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles, commuting to and from the assigned site is the employee’s personal responsibility.

As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.