Associate Director, EHRO Quality Management (Onsite)

Pratt & Whitney; East Hartford (CT); On-site; USD 157,000 - 299,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) match

Flexible spending accounts

Paid time off

Job summary

Pratt & Whitney seeks a Quality Assurance Manager for East Hartford Repair Operations (EHRO). This onsite role leads the site’s QA program, partners with engineering and operations, and ensures products meet regulatory and customer quality requirements.

The role directs QA and QE teams, maintains the QMS, and drives continuous improvement, audits, risk mitigation and timely reporting to leadership and customers.

Qualifications

• Advanced degree or equivalent in quality/engineering/operations with 10+ years in aviation/aerospace/defense or a similar regulated field.
• 5+ years in Quality Assurance/Quality Engineering/MRO operations.
• 5+ years in leadership roles managing technical teams.
• Experience with Quality Management Systems (ISO 9001/AS9100/AS9110).

Responsibilities

• Lead the Quality Assurance function for EHRO operations ensuring compliance with FAA, EASA, CAAC, UK and other requirements.
• Lead the Quality Engineering team and drive a culture of teamwork with operations and engineering.
• Manage and maintain the Quality Management System including audits, corrective actions and document control.
• Oversee investigations of quality escapes/nonconformances and drive robust root cause analysis and corrective actions.

Skills

Quality Assurance

Quality Engineering

Leadership

Regulatory knowledge

Audits

Education

Advanced degree in Quality/Engineering/Operations

Bachelor's degree

Associate/Technical diploma

High School diploma/Military training

Tools

ISO 9001

AS9100

AS9110

SAP ERP

Solumina MES

Job description

Location:

US-CT-EAST HARTFORD-M ~ 400 Main St ~ BLDG M

Date Posted:

2026-08-05

Country:

United States of America

Location:

US-CT-EAST HARTFORD-M ~ 400 Main St ~ BLDG M

Position Role Type:

Onsite

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

U.S. citizenship is required, as only U.S. citizens are authorized to access certain necessary systems.

Security Clearance Type:

None/Not Required

Security Clearance Status:

Not Required

At RTX, the world largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world.

Pratt & Whitney is a world leader in the design, manufacture and service of aircraft engines and auxiliary power systems and has been revolutionizing modern flight for over 100 years. Join us and help shape the future of aerospace and defense.

What You Will Do:

EHRO is looking to fill an open position as the Quality Assurance Manager for the site, supporting both the CTRP and CTSC businesses within East Hartford Repair Operations.

The Quality Assurance Manager is responsible for leading the site’s Quality Assurance program to ensure compliance with regulatory, customer, and organizational requirements. This role provides strategic quality leadership for EHRO operations, drives continuous improvement, strengths EHRO’s quality systems, and ensures delivery of safe, compliant, and reliable products and services. The QA Manager partners closely with engineering, operations, customer support, and regulatory teams to maintain the highest standards of product integrity and operational excellence.

This role reports directly to the site’s General Manager and is a member of the senior management team leading the business.

Key Responsibilities:

• Lead the Quality Assurance function for EHRO operations, ensuring full compliance with all regulatory bodies (FAA, EASA, CAAC, UK, others as necessary), customer, and internal quality requirements.
• Lead the site’s Quality Engineering team, giving direction to the QE team and driving a culture of teamwork with operations and engineering, while furthering quality objectives
• Manage and maintain the site’s Quality Management System (QMS), including internal audits, external audits, corrective actions, and document control.
• Oversee investigation and closure of quality escapes, nonconformances, and customer issues; ensure robust root cause analysis and effective corrective/preventive actions.
• Provide strategic leadership and direction for continuous improvement of quality processes, metrics, and overall performance.
• Support readiness and execution of customer, regulatory, and third-party audits; act as primary quality interface for customer quality teams.
• Ensure consistent application of inspection standards, workmanship criteria, and technical documentation across the EHRO organization.
• Maintain oversight of training and qualification programs for quality personnel, inspectors, and auditors.
• Monitor site performance indicators, analyze trends, and drive proactive quality risk mitigation.
• Partner with Operations and Engineering management to improve process capability, reduce defects, and strengthen product reliability.
• Ensure timely and accurate quality reporting to leadership, regulatory bodies, and customers as required.
• Champion a culture of safety, integrity, and accountability throughout the organization.

Qualification You Must Have:

• Advanced degree and 10+ years of experience in Quality, Engineering or Operations experience in Aviation, Aerospace, Space, Defense or similar regulated industry; OR Bachelor's degree and 12+ years of relevant experience; OR Associate’s degree / Technical School Diploma and 14+ years of relevant industry experience. OR High School diploma or Military / Technical Training (ex: A&P Certificate) and 16+ years of relevant industry experience
• 5+ years of experience in Quality Assurance, Quality Engineering, or MRO operations
• 5+ years of leadership experience ideally managing technical teams
• Experience with Quality Management Systems (e.g., ISO 9001, AS9100, AS9110)

Qualifications We Prefer:

• University degree ideally in Engineering. Aerospace, Mechanical or Quality Engineering preferred
• ASQ certifications (CQE, CQA, CMQ/OE) or equivalent.
• Operations leadership and personnel management experience ideally within a collective bargaining unit / union workforce
• Strong understanding of aerospace component repair and overhaul processes
• Knowledge of Quality Management Systems (i.e., AS9100/AS9110 or ISO 9001) and audit process
• Strong working knowledge of FAA Part 145, EASA, AS9110, and other relevant regulatory frameworks.
• Root Cause and Corrective Action experience (QCPC, RCCA Red-X, Fault Tree, etc.)
• Ability to lead cross-functional teams and manage quality clinics or other projects effectively.
• Experience with Lean Manufacturing and continuous improvement methodologies (CORE/ACE/SixSigma, etc.)
• Working knowledge of Pratt & Whitney shop practices & processes, quality standards, and inspections methods & tools
• Experience using Microsoft Office Suite programs, SAP ERP, and Solumina MES
• Ability to work and effectively communicate with all levels of management, shop personnel, external customers and regulatory agencies (i.e. DCMA, FAA, etc.).

What is my Role Type?

In addition to transforming the future of flight, we are also transforming how and where we work. We’ve introduced role types to help you understand how you will operate in our blended work environment. This role is:

• Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance workers, as they are essential to the development of our engines.

Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles, commuting to and from the assigned site is the employee’s personal responsibility.

Learn more & apply today! This text has been reformatted for readability and to comply with content standards. As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.

The salary range for this role is 157,200 USD - 298,800 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

Beauty of text disclaimer: RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

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