Quality Manager (Senior)

DecisionPoint | Cortek; United States; Remote; USD 120,000 - 160,000; Full time

Job summary

DecisionPoint is seeking a Senior Quality Manager to lead quality management activities for the USMEPCOM ENLIST program, ensuring compliance with contractual quality standards and managing deliverables, reviews, and performance metrics. The role emphasizes building and sustaining QA/QC processes across management and technical teams, with a focus on systemic issue identification and continuous improvement.

The position is remote with preference for candidates located in or near Chicago, and

Qualifications

• Active Secret clearance or higher.
• Bachelor's degree in Quality Management, Business, IT, Engineering, or a related field.
• Minimum of 8 years of relevant professional experience.
• Current ITIL Foundation certification or higher.

Responsibilities

• Own the implementation, execution, maintenance, and continuous improvement of the program Quality Management Plan.
• Establish and maintain quality‑assurance and quality‑control processes, procedures, checklists, templates, acceptance criteria, and review standards.
• Define and monitor performance measures, quality indicators, thresholds, trends, and service‑delivery outcomes.
• Conduct independent quality reviews of contract deliverables before submission to the Government.
• Verify that deliverables are accurate, complete, internally consistent, traceable to requirements, and compliant with approved formats and deadlines.
• Coordinate quality reviews with program leadership, task leads, technical teams, subcontractors, and document owners.
• Develop and execute test plans, test cases, validation procedures, and quality checks for Task Order Management Portal capabilities and releases.
• Document defects, quality findings, testing results, root causes, remediation actions, retest results, and final acceptance recommendations.
• Validate that corrective actions effectively address identified deficiencies and prevent recurrence.
• Manage quality‑related risks and opportunities and integrate them with the program's broader risk‑management processes.
• Track quality findings, corrective‑action plans, responsible owners, due dates, status, and closure evidence.

Skills

Quality management

Quality assurance

Quality control

Process improvement

Root cause analysis

Education

Bachelor's degree in Quality Management, Business, IT, Engineering, or related field

Job description

Overview

DecisionPoint seeks a Senior Quality Manager to lead quality management, quality assurance, quality control, performance measurement, and continuous-improvement activities for the USMEPCOM ENLIST program. This role owns execution and maintenance of the Quality Management Plan and ensures that program processes, deliverables, portal capabilities, and technical releases satisfy contractual requirements and established quality standards.

The Senior Quality Manager will establish quality controls, conduct deliverable and process reviews, monitor performance measures, manage corrective actions, and support program risk and opportunity management. The successful candidate will work across program management and technical teams to validate work products, identify systemic issues, analyze root causes, and promote consistent delivery of high-quality services and solutions.

This position is remote, with preference given to candidates located in or near Chicago.

Note: By applying to this position, you acknowledge and consent to having your resume included in an active competitive government contract bid.

Duties & Responsibilities

The Senior Quality Manager will:

• Own the implementation, execution, maintenance, and continuous improvement of the program Quality Management Plan.
• Establish and maintain quality‑assurance and quality‑control processes, procedures, checklists, templates, acceptance criteria, and review standards.
• Define and monitor performance measures, quality indicators, thresholds, trends, and service‑delivery outcomes.
• Conduct independent quality reviews of contract deliverables before submission to the Government.
• Verify that deliverables are accurate, complete, internally consistent, traceable to requirements, and compliant with approved formats and deadlines.
• Coordinate quality reviews with program leadership, task leads, technical teams, subcontractors, and document owners.
• Develop and execute test plans, test cases, validation procedures, and quality checks for Task Order Management Portal capabilities and releases.
• Document defects, quality findings, testing results, root causes, remediation actions, retest results, and final acceptance recommendations.
• Validate that corrective actions effectively address identified deficiencies and prevent recurrence.
• Manage quality‑related risks and opportunities and integrate them with the program's broader risk‑management processes.
• Track quality findings, corrective‑action plans, responsible owners, due dates, status, and closure evidence.
• Facilitate root‑cause analyses and recommend preventive actions, process improvements, and control enhancements.
• Analyze recurring defects, process failures, performance trends, and systemic quality concerns.
• Provide quality metrics and analysis for Monthly Status Reports, project status meetings, Program Management Reviews, and executive briefings.
• Support maintenance of the Project Management Plan, including quality, risk‑management, performance‑measurement, communications, and process‑control content.
• Review project status materials, trip reports, travel and purchasing packages, transition documents, and other program artifacts for quality and compliance.
• Support transition‑in and transition‑out activities by validating the completeness, accuracy, and usability of transferred processes, records, and documentation.
• Maintain quality records, review evidence, test documentation, defect logs, corrective‑action records, metrics, and audit trails.
• Support internal assessments, Government reviews, audits, inspections, and quality‑surveillance activities.
• Promote consistent application of approved standards, procedures, and quality practices across ENLIST workstreams.
• Identify opportunities to automate quality checks, performance reporting, and approval workflows.
• Protect sensitive Government, program, personnel, testing, and performance information.

Qualifications

Required Qualifications

• Active Secret clearance or higher.
• Bachelor's degree in Quality Management, Business, Information Technology, Engineering, or a related field.
• Minimum of 8 years of relevant professional experience.
• Current ITIL Foundation certification or higher.

Preferred Qualifications

• Experience leading quality management, quality assurance, quality control, software testing, process improvement, or performance‑management activities.
• Experience developing, implementing, and maintaining Quality Management Plans.
• Experience supporting Department of Defense, federal civilian, or other large Government programs.
• Experience reviewing Government contract deliverables for completeness, accuracy, timeliness, traceability, and contractual compliance.
• Experience establishing quality metrics, performance indicators, acceptance criteria, control thresholds, and reporting dashboards.
• Experience managing corrective and preventive actions from identification through verified closure.
• Experience conducting root‑cause analyse