Quality Manager (On Site, Pine Brook, New Jersey)

MaxLite; New Jersey; On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive compensation

Health and wellness benefits

401(k) with company match

Paid time off including holidays and flex days

Job summary

MaxLite is seeking a Quality Control Manager to oversee product quality performance across the U.S. This role involves managing warranty claims, leading field investigations, and troubleshooting issues with lighting products. The ideal candidate will have over 7 years of experience in the LED lighting industry, a Bachelor’s degree in electrical engineering or a related field, and strong problem-solving skills. The position is based on-site in Pine Brook, NJ, with competitive benefits and compensation offered.

Qualifications

• 7+ years of experience in the LED lighting industry.
• Direct experience handling lighting product warranty claims (RGA).
• Familiarity with NEC, UL, and building codes.

Responsibilities

• Own and manage the U.S. warranty claim (RGA) process.
• Lead field failure investigations and ensure timely issue resolution.
• Conduct on-site field visits to investigate product failures.

Skills

Hands-on experience with lighting products

Strong problem-solving skills

Knowledge of LED fixtures and drivers

Experience with field failure analysis

Ability to work independently

Education

Bachelor's degree in electrical engineering or related field

Job description

Job Description

The US Quality Control Manager is a hands‑on, field‑focused role responsible for managing product quality performance across the U.S. market, with a primary emphasis on field failures and warranty claim resolution.

This position is not focused on supplier or factory quality management. It is dedicated to addressing in‑market product performance issues, including diagnosing field failures, managing warranty (RGA) claims, and driving root cause resolution. A key part of the role is to identify issues arising in the field and, under the leadership of the QC Director, collaborate with the China QC Manager to provide the foundational data needed to address and resolve these issues.

This role owns the end‑to‑end warranty and field quality process, from initial failure intake through root cause analysis and corrective action. While carrying a manager title, this position requires direct, hands‑on involvement in field investigations, site visits, and technical troubleshooting.

The ideal candidate must have strong experience in the LED lighting industry, particularly in field issue resolution, product troubleshooting, and warranty claim handling, and be comfortable operating both strategically and tactically in a fast‑paced environment, as well as travel for on‑site support as required.

Key Duties & Responsibilities

• Own and manage the U.S. warranty claim (RGA) process from intake through resolution
• Lead field failure investigations and ensure timely issue resolution
• Analyze warranty data and failure trends to identify systemic product issues
• Drive root cause analysis (RCA) and implement corrective/preventive actions (CAPA)
• Conduct on-site field visits to investigate product failures and validate issues
• Perform hands‑on troubleshooting of LED fixtures, drivers, and control systems
• Work directly with contractors, distributors, and end users to resolve issues
• Travel as needed to support critical field cases
• Provide advanced technical support for lighting products, installations, and controls
• Manage and resolve escalated technical and quality issues
• Troubleshoot installation errors, wiring issues, and product performance failures
• Track and report warranty KPIs, failure rates, and quality metrics
• Provide regular updates and insights to Global Quality leadership
• Identify recurring issues and drive continuous improvement initiatives
• Collaborate with global QC, engineering, and product teams
• Provide field feedback to support product improvements and NPI (New Product Introduction)
• Support corrective actions with internal and external stakeholders
• Perform all other duties as assigned

Requirements

• Bachelor's degree in electrical engineering or related field
• 7+ years of experience in the LED lighting industry
• Hands‑on experience with lighting products, systems, and field installations
• Direct experience handling lighting product warranty claims (RGA)
• Proven experience in field failure analysis within the lighting industry
• Strong knowledge of LED fixtures, drivers, sensors, and lighting control systems
• Familiarity with NEC, UL, and building codes
• Strong problem‑solving skills with experience in root cause analysis (RCA)
• Ability to work independently in a hands‑on, field‑oriented role

Work Environment & Role Demands

• This is an on‑site position required to work out of our Pine Brook, NJ Headquarters, Monday through Friday, 5 days per week
• Must be able to commute to the work location, and to customer sites for on‑site support as needed
• Must be able to travel depending on business needs (Train, Plane, Car)
• Must be able to walk, talk, sit, stand, bend, listen, type, read
• Must be able to push, pull, lift up to 25 pounds on occasion
• Must be eligible to work in the United States

Benefits

MaxLite offers competitive compensation, robust health and wellness benefits, paid time off, including holidays and flex days (for HQ-based employees), a 401(k) with company match, and a collaborative environment designed to support growth and meaningful contribution.

Equal Employment Opportunity Statement

MaxLite is an Equal Opportunity Employer and provides equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, marital status, citizenship status, protected veteran status, military status, or any other characteristic protected by applicable federal, state, or local law. MaxLite strictly prohibits discrimination, harassment, and retaliation in any aspect of employment.

Reasonable Accommodation

In accordance with the Americans with Disabilities Act (ADA) and applicable state and local laws, MaxLite provides reasonable accommodations to qualified individuals with disabilities and to individuals with sincerely held religious beliefs, unless doing so would cause undue hardship. This policy applies to all aspects of employment, including the application and interview process. Applicants requiring accommodation should notify Human Resources.

Work Authorization

MaxLite does not provide visa sponsorship or support for employment‑based work authorization. Applicants must be legally authorized to work in the United States at the time of hire and must not require current or future sponsorship.

At‑Will Employment

Employment with MaxLite is at will. This means that either the employee or the Company may terminate the employment relationship at any time, with or without cause or notice, in accordance with applicable law. Nothing in this job description or related materials should be construed as a contract of employment