Quality Manager Mobility Customer Services

Siemens Mobility; Lexington (NC); On-site; USD 102,000 - 138,000; Full time

Benefits offered by this job

Great Place to Work certified

Health and wellness benefits

Job summary

Siemens Mobility in Lexington, NC, seeks a Quality Manager for Mobility Customer Services, responsible for both manufacturing quality and project-specific quality across operations and customer projects.

The role requires a strong quality mindset, ability to drive process improvement, and leadership across teams, suppliers, and customers. Excellent communication and analytical skills are essential.

Qualifications

• Bachelor’s degree in Engineering, Quality Management, or related field.
• MBA or master’s in Quality/Engineering Management is a plus.

Responsibilities

• Own and continuously improve the local Quality Management System per Siemens standards and ISO 9001.
• Monitor manufacturing processes, gates, and inspections to prevent defects and improve capability.
• Lead non-conformance, root cause analysis, and CAPAs to reduce repeat issues.
• Collaborate with procurement to strengthen supplier quality and resolve concerns before production impact.
• Use Lean, Six Sigma, SPC, FMEA, Control Plans, and PPAP to identify trends and improve efficiency.
• Develop quality reporting and performance reviews for leadership insights.
• Mentor teams and build quality capability across the facility.

Skills

Quality management

Project quality

Lean Six Sigma

Root cause analysis

Data analysis

Education

Bachelor’s degree in Engineering

MBA or Master’s in Quality/Engineering Management (plus)

Tools

ISO 9001

PPAP

Quality data tools

Job description

Quality Manager Mobility Customer Services

Job ID

519370

Posted since

09-Sep-2026

Organization

Mobility

Field of work

Quality Management

Company

Early Professional

Job type

Full-time

Office/Site only

Employment type

Permanent

Location(s)

• Lexington - North Carolina - United States of America

Pioneering in America, from the first mile to the last. This is what drives us.

We’re proud to be Great Place to Work® certified—a reflection of our commitment to creating an environment where innovation thrives, and every voice matters.

Siemens Mobility is Growing in Lexington and seeking to bring on board a Quality Manager with Project Quality responsibilities to our Customer Service team. This role is quite critical, as it ensures both the ongoing quality of manufacturing operations (MO) and the quality standards within specific projects. It is a multifaceted position that requires a strong understanding of quality management systems, project lifecycles, and Siemens' specific operational context. This role wears two hats, so the duties will reflect both the operational and project-specific aspects of quality.

In this role, you will lead quality across both manufacturing operations and customer projects, ensuring processes, products, suppliers, and project deliverables meet Siemens standards, customer expectations, and regulatory requirements.

What your day-to-day will look like:

• Own and continuously improve the local Quality Management System to maintain alignment with Siemens global standards, ISO 9001 requirements, and business needs.
• Monitor manufacturing processes, quality gates, and inspection activities to prevent defects, improve process capability, and ensure products meet required specifications.
• Lead non-conformance management, root cause analysis, and corrective/preventive actions to reduce repeat issues and drive sustainable quality improvements.
• Partner with procurement and suppliers to strengthen supplier quality performance, support supplier qualification, and resolve quality concerns before they impact production or customers.
• Use quality data, metrics, audits, and continuous improvement tools such as Lean, Six Sigma, SPC, FMEA, Control Plans, and PPAP to identify trends, reduce waste, and improve operational efficiency.
• Develop clear quality reporting, documentation, and performance reviews that provide leadership with actionable insight into risks, progress, and improvement opportunities.
• Build quality capability across the facility by mentoring teams, delivering training, and reinforcing accountability for quality at every stage of the process.

This posting outlines the primary responsibilities of the role, but is not all-inclusive; additional duties may be assigned in alignment with business needs.

To thrive in this role, you have:

You will thrive in this role if you bring a strong quality mindset, the ability to connect strategy with execution, and the confidence to lead quality initiatives across manufacturing operations, suppliers, and customer-facing projects.

• Bachelor’s degree in Engineering, Quality Management, or a related technical field required; an MBA or master’s degree in Quality Management, Engineering Management, or a related field is a plus.
• Proven ability to lead, motivate, and develop quality teams while building accountability and engagement across the organization.
• Excellent verbal and written communication skills, with the ability to influence and collaborate effectively with internal teams, leadership, suppliers, and customers.
• Strong analytical and problem-solving skills, with experience identifying root causes, interpreting quality data, and implementing effective corrective actions.
• Strategic outlook with the ability to align quality initiatives to business priorities, customer expectations, and operational performance goals.
• Demonstrated change management skills, including the ability to drive process improvements and foster a culture of continuous quality improvement.
• High attention to detail, with a disciplined approach to quality standards, documentation, compliance, and audit readiness.

Candidates should be willing to work in non-climate-controlled environments and inclement weather if required or if applicable.

Applicants must be legally authorized for employment in the United States without needing current or future employer-sponsored work authorization.

Purpose is the reason a company exists. It's not about making money or selling products - it's the deeper "why" behind everything we do. It answers the question: What problem are we solving? What positive change are we creating?

For Siemens, our purpose has been clear for over 175 years: We create technology to transform the everyday, for everyone.

The world needs technologies that work. Technologies that matter. Technologies that solve today's challenges and help shape a better tomorrow. And that's exactly what we build. By bringing together the real world (factories, buildings, power grids, trains) with the digital world (software, data, AI, digital twins), we help our customers become more competitive, resilient, and sustainable.

Our technology is everywhere - in trains and transportation, we help move people faster, safer, and more sustainably.

You’ll Benefit From

• Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html The pay range for this position is $102,102.00 - $137,802.00 annually. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.

Equal Employment Opportunity Statement Siemens is an Equal Opportunity Employer encouraging inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

EEO is the Law Applicants and employees are protected from discrimination on the basis of race, color, religion, sex, national origin, or any characteristic protected by Federal or other applicable law.

Reasonable Accommodations If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form by clicking on this linkAccommodationfor disability form . If you’re unable to complete the form, you can reach out to our AskHR team for support at 1-866-743-6367. Please note our AskHR representatives do not have visibility of application or interview status.

Pay Transparency Siemens follows Pay Transparency laws.

Application Deadline This role will be posted for a minimum of five (5) days from the original posting date. The posting timeline may change based on applicant volume to ensure we attract and consider a strong and representative candidate pool.

California Privacy Notice California residents have the right to receive additional notices about theirpersonal information. To learn more, clickhere .

Criminal History Qualified applications with arrest or conviction records will be considered for employment in accordance with applicable local and state laws.