Quality Manager Mobility Customer Services

Siemens; Lexington (NC); On-site; USD 102,000 - 138,000; Full time

Job summary

Siemens Mobility in Lexington, NC, seeks a Quality Manager with Project Quality responsibilities to ensure ongoing MO quality and project standards. This role wears two hats, aligning operational quality with project-specific requirements.

You will own the local QMS, monitor processes, lead CAPA, and collaborate with procurement to strengthen supplier quality, using Lean Six Sigma, SPC, FMEA, Control Plans, and PPAP to drive improvements.

Qualifications

• Bachelor’s degree required in engineering or quality management.
• MBA or related master's degree is a plus.
• Proven ability to lead quality teams and drive accountability.
• Excellent verbal and written communication skills with internal teams and suppliers.
• Strong analytical skills and experience with quality data and CAPA.

Responsibilities

• Own and continuously improve the local Quality Management System to align with Siemens global standards and ISO 9001.
• Monitor manufacturing processes, quality gates, and inspections to prevent defects.
• Lead non-conformance management, root cause analysis, and CAPA.
• Collaborate with procurement to strengthen supplier quality and resolve concerns.
• Use Lean, Six Sigma, SPC, FMEA, Control Plans, and PPAP to identify trends and improve efficiency.
• Develop clear quality reporting and performance reviews for leadership.
• Mentor teams and deliver training to reinforce quality at all stages.

Skills

Leadership

Quality management

Communication

Root cause analysis

Lean Six Sigma

Change management

Education

Bachelor’s degree in Engineering/Quality

MBA or master’s in related field

Tools

Lean

Six Sigma

SPC

FMEA

Control Plans

PPAP

Job description

Job Family: Customer Services

Req ID: 519370

Pioneering in America, from the first mile to the last. This is what drives us.

We’re proud to be Great Place to Work® certified-a reflection of our commitment to creating an environment where innovation thrives, and every voice matters.

Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html

Position Overview:

Siemens Mobility is Growing in Lexington and seeking to bring on board a Quality Manager with Project Quality responsibilities to our Customer Service team. This role is quite critical, as it ensures both the ongoing quality of manufacturing operations (MO) and the quality standards within specific projects. It is a multifaceted position that requires a strong understanding of quality management systems, project lifecycles, and Siemens’ specific operational context. This role wears two hats, so the duties will reflect both the operational and project-specific aspects of quality.

What your day-to-day will look like:

• Own and continuously improve the local Quality Management System to maintain alignment with Siemens global standards, ISO 9001 requirements, and business needs.
• Monitor manufacturing processes, quality gates, and inspection activities to prevent defects, improve process capability, and ensure products meet required specifications.
• Lead non-conformance management, root cause analysis, and corrective/preventive actions to reduce repeat issues and drive sustainable quality improvements.
• Partner with procurement and suppliers to strengthen supplier quality performance, support supplier qualification, and resolve quality concerns before they impact production or customers.
• Use quality data, metrics, audits, and continuous improvement tools such as Lean, Six Sigma, SPC, FMEA, Control Plans, and PPAP to identify trends, reduce waste, and improve operational efficiency.
• Develop clear quality reporting, documentation, and performance reviews that provide leadership with actionable insight into risks, progress, and improvement opportunities.
• Build quality capability across the facility by mentoring teams, delivering training, and reinforcing accountability for quality at every stage of the process.

This posting outlines the primary responsibilities of the role, but is not all-inclusive; additional duties may be assigned in alignment with business needs.

To thrive in this role, you have:

• Bachelor’s degree in Engineering, Quality Management, or a related technical field required; an MBA or master’s degree in Quality Management, Engineering Management, or a related field is a plus.
• Proven ability to lead, motivate, and develop quality teams while building accountability and engagement across the organization.
• Excellent verbal and written communication skills, with the ability to influence and collaborate effectively with internal teams, leadership, suppliers, and customers.
• Strong analytical and problem-solving skills, with experience identifying root causes, interpreting quality data, and implementing effective corrective actions.
• Strategic outlook with the ability to align quality initiatives to business priorities, customer expectations, and operational performance goals.
• Demonstrated change management skills, including the ability to drive process improvements and foster a culture of continuous quality improvement.
• High attention to detail, with a disciplined approach to quality standards, documentation, compliance, and audit readiness.

Candidates should be willing to work in non-climate-controlled environments and inclement weather if required or if applicable.

Applicants must be legally authorized for employment in the United States without needing current or future employer-sponsored work authorization.

Purpose is the reason a company exists. It’s not about making money or selling products - it’s the deeper why behind everything we do. It answers the question: What problem are we solving? What positive change are we creating?

For Siemens, our purpose has been clear for over 175 years: We create technology to transform the everyday, for everyone.

The world needs technologies that work. Technologies that matter. Technologies that solve today’s challenges and help shape a better tomorrow. And that’s exactly what we build. By bringing together the real world (factories, buildings, power grids, trains) with the digital world (software, data, AI, digital twins), we help our customers become more competitive, resilient, and sustainable.

Our technology is everywhere - in trains and transportation, we help move people faster, safer, and more sustainably.

$102,102.00 $137,802.00

Organization: Mobility

Job Type: Full-time

Category: Quality Management