Quality Manager - ISO Audits & Process Improvement

Alten USA; Troy (MI); On-site; USD 90,000 - 130,000; Full time

Job summary

ALTEN USA is seeking an experienced Manager of ALTEN USA Quality to ensure the robustness and compliance of the Quality Management System, including audits and continuous improvement. You will partner with project teams to drive excellence and client satisfaction.

The ideal candidate will have a strong background in quality management within engineering services and proven leadership to coach teams on quality standards in a federal contracting environment.

Qualifications

• Bachelor’s degree in engineering, quality management, business, or related field.
• 6+ years of experience in quality assurance, quality management, or operational quality.
• Strong knowledge of ISO 9001, AS9100, ISO27001, ISO14001, ISO13485, quality management systems, and audit processes.
• Experience managing quality requirements within project-based or service‑oriented environments.
• Knowledge of root‑cause analysis, corrective actions, FMEA, and continuous improvement methodologies.
• Experience tracking quality KPIs, analyzing performance, and developing improvement plans.
• Strong communication, problem‑solving, stakeholder management, and cross‑functional leadership skills.
• Proficiency with Microsoft Office 365 and collaboration tools.

Responsibilities

• Maintain and improve the ALTEN Technology USA QMS.
• Organize and support ISO and AS certification and client audits.
• Ensure project compliance with the ALTEN Delivery Framework (ADF) and quality standards.
• Monitor quality KPIs including Right First Time (RFT), On-Time Delivery (OTD), and customer satisfaction.
• Identify quality risks, nonconformities, and implement CAPA.
• Lead root‑cause analysis and continuous improvement initiatives using 8D, FMEA, 5 Whys, Six Sigma.
• Serve as the primary quality liaison between clients, project teams, and leadership.
• Address customer quality concerns and communicate resolution plans.
• Coach teams on quality requirements and best practices.
• Maintain quality dashboards, audit documentation, and performance reports.
• Promote process standardization and knowledge sharing across projects.

Skills

Quality management

Project management

Audits

Stakeholder management

Cross-functional leadership

Education

Bachelor's degree in engineering

Tools

Microsoft Office 365

SharePoint

JIRA

Job description

ALTEN USA is seeking an experienced Manager of ALTEN USA Quality to ensure the robustness and compliance of the Quality Management System, including audits and continuous improvement. You will partner with project teams to drive excellence and client satisfaction.

The ideal candidate will have a strong background in quality management within engineering services and proven leadership to coach teams on quality standards in a federal contracting environment.