Quality Manager

ALTEN; Troy (MI); On-site; USD 120,000 - 160,000; Full time

Job summary

ALTEN Technology USA seeks an experienced Manager of ALTEN USA Quality to ensure robustness and compliance of ALTEN Technology USA Quality Management System, including audits and client quality requirements. This role will oversee quality performance, support internal and external audits, and partner with project teams to drive operational excellence and client satisfaction.

The ideal candidate will have a strong background in quality management, project delivery, compliance, and continuous

Qualifications

• Bachelor’s degree in engineering, quality management, or related field.
• 6+ years of experience in quality assurance, quality management, or project quality.
• Experience with ISO 9001, AS9100, ISO27001, ISO14001 and related standards.
• Experience managing quality requirements in project-based environments.
• Knowledge of root-cause analysis, CAPA, FMEA, and continuous improvement.
• Experience tracking quality KPIs and driving improvement plans.
• Strong communication, stakeholder management, and cross-functional leadership.
• Proficient with Microsoft Office 365 and collaboration tools.

Responsibilities

• Maintain and improve the ALTEN Technology USA QMS (Quality Management System).
• Organize and support ISO and client audits, including ISO 9001, AS 9100, ISO14001.
• Ensure project compliance with the ALTEN Delivery Framework (ADF) and quality standards.
• Monitor quality KPIs such as Right First Time, On-Time Delivery, and customer satisfaction.
• Identify quality risks, nonconformities, and CAPA; implement actions.
• Lead root-cause analysis and continuous improvement using 8D, FMEA, 5 Whys, Six Sigma.
• Serve as the primary quality liaison between clients, project teams, and leadership.
• Address customer quality concerns and communicate resolution plans.
• Coach teams on quality requirements and best practices.
• Maintain quality dashboards, audit documentation, and performance reports.
• Promote standardization and knowledge sharing across projects.

Skills

Quality management

Project management

Stakeholder management

Cross-functional leadership

Root-cause analysis

FMEA

Six Sigma

Auditing

Education

Bachelor's degree in engineering

ISO Lead Auditor

ASQ Lean Six Sigma

Tools

SharePoint

JIRA

Office 365

Job description

We’re ALTEN Technology USA, an engineering company helping clients bring groundbreaking ideas to life—from advancing space exploration and life-saving medical devices to building autonomous electric vehicles. With 3,000+ experts across North America, we partner with leading companies in aerospace, medical devices, robotics, automotive, commercial vehicles, EVs, rail, and more.

As part of the global ALTEN Group-57,000+ engineers in 30 countries, we deliver across the entire product development cycle, from consulting to full project outsourcing.

When you join ALTEN Technology USA, you’ll collaborate on some of the world’s toughest engineering challenges, supported by mentorship, career growth opportunities, and comprehensive benefits. We take pride in fostering a culture where employees feel valued, supported, and inspired to grow.

ALTEN USA is seeking an experienced Manager of ALTEN USA Quality to ensure the robustness and compliance of ALTEN Technology USA Quality Management System, including project compliance with the ALTEN Delivery Framework (ADF), compliance with applicable ISO standards, and client quality requirements. This individual will oversee quality performance of the company, support internal and external audits, drive continuous improvement initiatives, and partner with project teams to ensure operational excellence and client satisfaction.

The ideal candidate will have a strong background in quality management, project delivery, compliance, and continuous improvement, preferably within engineering services, technical consulting, or related industries.

Key Responsibilities

• Maintain and improve the ALTEN Technology USA QMS (Quality Management System)
• Organize and Support company level ISO and AS certification and client audits, including ISO 9001, AS 9100, ISO14001 and other applicable standards.
• Ensure project compliance with the ALTEN Delivery Framework (ADF), contractual requirements, and applicable quality standards.
• Monitor quality KPIs, including Right First Time (RFT), On-Time Delivery (OTD), and customer satisfaction.
• Identify quality risks, nonconformities, and process gaps; implement corrective and preventive actions (CAPA).
• Lead root-cause analysis and continuous improvement initiatives using 8D, FMEA, 5 Whys, Six Sigma, and other quality methodologies.
• Serve as the primary quality liaison between clients, project teams, and internal leadership.
• Address customer quality concerns, manage corrective actions, and communicate resolution plans.
• Coach company supports team members, Project Managers, Technical Directors, and operational teams on quality requirements and best practices.
• Maintain quality dashboards, audit documentation, and performance reports.
• Promote process standardization, knowledge sharing, and continuous improvement across projects and departments.

Required Qualifications

• Bachelor’s degree in engineering, Quality Management, Business, or a related field preferred.
• 6+ years of experience in quality assurance, quality management, project management, or operational quality.
• ISO 9001, AS9100, ISO27001, ISO14001, ISO13485.
• Experience managing quality requirements within project-based or service-oriented environments.
• Knowledge of root-cause analysis, corrective actions, FMEA, and continuous improvement methodologies.
• Experience tracking quality KPIs, analyzing performance, and developing improvement plans.
• Strong communication, problem-solving, stakeholder management, and cross-functional leadership skills.
• Proficiency with Microsoft Office 365 and collaboration tools.

Preferred Qualifications

• Experience within engineering services, technical consulting, automotive, aerospace, or other regulated industries.
• APQP, PPAP, and automotive quality core tools.
• Familiarity with AS 9100, ISO 27001, or other industry-specific quality standards.
• Experience with SharePoint, JIRA, and quality management software.
• ISO Lead Auditor, ASQ, Lean Six Sigma, or related quality certifications.
• Experience supporting multi-site operations and customer-facing quality audits.

Ideal Candidate Profile

A proactive, hands-on Quality Assurance professional with experience supporting technical projects, maintaining quality compliance, managing audits, and driving continuous improvement. The successful candidate will be comfortable working directly with clients, project leadership, and cross-functional teams to ensure quality standards, project performance, and customer expectations are consistently achieved.

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.

Compliance Notice

Alten USA is a federal contractor subject to the requirements of the Vietnam Era Veterans’ Readjustment Assistance Act (VEVRAA) and Executive Order 11246. We are an Equal Opportunity Employer and consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Drug Screening Requirement

As a federal contractor, Alten USA maintains a drug-free workplace. All candidates selected for employment will be required to successfully complete a pre-employment drug screening as a condition of hire.