Quality Manager II

Ryder System, Inc.; Etna Township (OH); On-site; USD 90,000 - 105,000; Full time

Benefits offered by this job

Health and welfare benefits

401(k) retirement plan

Paid time off

Job summary

Ryder System, Inc. in Ohio seeks a Manager Quality II to oversee day-to-day administration of the Quality Management System on high-complexity accounts, ensuring adherence to company and industry standards.

The role emphasizes process improvement and regulatory compliance, with leadership of continuous improvement initiatives, management reviews, and collaboration with operations and customers to meet objectives.

Qualifications

• Bachelor's degree in Business, Engineering, or Supply Chain.
• Nine or more years of Operations Management experience.
• Seven or more years of Quality Management/Process Improvement experience.
• Seven or more years of Process Mapping and SOP documentation and project management experience preferred.

Responsibilities

• Coordinate and lead continuous improvement activities.
• Provide regular and proactive communication to customers and Ryder Management.
• Design, implement, monitor and maintain the Quality Management System including documentation and records based on internal and external standards/regulations.
• Coordinate and lead continuous improvement activities using Lean and Six Sigma fundamentals as needed.
• Support regulatory compliance and certification requirements.
• Establish agenda and lead the regular Management Review meetings.
• Perform all functions related to Quality Assurance for a start-up or expansion.
• Engage the operations team and the customer to ensure achievement of business objectives.
• Design, implement and monitor the system for the effective collection, analysis and presentation of non-conformity data.
• Design the reports to review effectiveness of the Quality Management System.

Skills

Business Acumen

Effective Presentations

Customer Relationship Building

Cross-functional Collaboration

Independent Working

Organizational Skills

Team Leadership

Decision Making

Problem Solving

Education

Bachelor's degree in Business/Engineering/Supply Chain

Tools

MS Office

MS Project

Job description

Summary

Job Description :

The Manager Quality II is responsible for the day-to-day administration of the Quality Management System on account(s) of higher complexity including adherence to company and industry standards.

Essential Functions

• Coordinate and lead continuous improvement activities as needed.
• Provide regular and proactive communication to customers and Ryder Management
• Design, implement, monitor and maintain the Quality Management System including documentation and records based on internal and external standards/regulations.
• Coordinate and lead continuous improvement activities using fundamentals of Lean and Six Sigma as needed.
• Support regulatory compliance and certification requirements.
• Establish agenda and frequency, and lead of the regular Management Review meetings.
• Perform all functions related to Quality Assurance for a start-up or expansion.
• Engage the operations team and the customer to ensure achievement of business objectives.
• Design, implement and monitor the system for the effective collection, analysis and presentation of non-conformity data.
• Design the reports to review effectiveness of the Quality Management System.

Additional Responsibilities

• Assist in implementing and maintaining Customer Satisfaction Management and Scope Management processes.
• Identify location training needs for Quality Assurance topics, develop the training materials and deliver to identified employees.
• Independently performs assignments with instruction limited to results expected.
• Determines and develops approach to solutions.
• Exerts influence on the overall objectives and long-range goals of the organization.
• Manages Diversity and Inclusion
• Performs other duties as assigned.

EDUCATION

• Bachelor's degree Business/Engineering/Supply Chain or a minimum 8 years related work experience.

Experience

• Nine (9) years or more experience Operations Management experience
• Seven (7) years or more experience Quality Management/Process Improvement
• Seven (7) years or more experience Process Mapping and Standard Operating Procedures documentation and project management experience preferred

Skills

• .Acts independently to determine methods and procedures on new assignments. Business Acumen
• Develops and delivers effective presentations.
• Ability to build strong customer relationships. Drives for results
• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors). Has approachability and is comfortable around higher management
• Ability to work independently and as a member of a team.
• Flexibility to operate and self-driven to excel in a fast-paced environment.
• Capable of multi-tasking, highly organized, with excellent time management skills.
• Builds and manages effective teams.
• Ability to lead/manage others. Decision Quality. Managerial courage
• Ability to be comfortable and effective with issues that lack clarity, structure or certainty.
• Seeks to acquire knowledge in area of specialty.
• Highly thorough and dependable. Integrity, trust and perseveranceDetail oriented with excellent follow-up practices
• Strong verbal and written communication skills.
• Demonstrates problem solving skills.

KNOWLEDGE

• Proficiency required in MS Office; advanced level.
• Demonstrated knowledge of MS Project, Internal Audit/Corrective Action Systems Software (e.g. JKT); advanced level; preferred.

LICENSES

• Certified Six Sigma Green Belt (1 Year, preferred).
• ISO9001 certification required if applicable to account (1 Year, required).
• ASQ's Certified Quality Auditor (1 Year, preferred).

TRAVEL

1-10%

Job Category:

Quality

Our Culture & Commitment

At Ryder, you’re trusted to make an impact—while enjoying room to grow and having a voice that’s heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety.

Your Voice. Your Success. The Future We Build Together.

Compensation Information

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:

Pay Type

Salaried

Minimum Pay Range

90000

Maximum Pay Range

105000

Benefits Information

For all Full-time positions only : Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Important Note

Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.

Security Notice For Applicants

Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers . Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at [e-mail] or 800-793-3754.